Assertiveness
Edinburgh 4 Queen Street, Edinburgh, United KingdomHave you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or...
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Meetings and Minutes
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomObjectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles...
Professional Receptionist
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomSeveral phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This...
Identify and Manage Stress
Edinburgh 4 Queen Street, Edinburgh, United KingdomAsk yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding...
Communication Skills
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomEffective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we...
Supervisory Skills
Edinburgh 4 Queen Street, Edinburgh, United KingdomSupervisory Skills – Tutor Led Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a supervisor...
Leadership Skills
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomAs you develop as a senior manager you need to start to think and handle yourself very differently. You are even less involved in the day to day delivery of...
Excel Introduction
Edinburgh 4 Queen Street, Edinburgh, United KingdomFor individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to...
Telephone Techniques
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call...
Time Management
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomAre you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your...
Management Skills
Edinburgh 4 Queen Street, Edinburgh, United KingdomAs you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team,...
Excel Introduction
Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United KingdomFor individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to...