Cloud Support Engineer for Diploma with CompTIA

Name: Cloud Support Engineer for Diploma with CompTIA Online, Glasgow & Edinburgh | Pitman Training
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Get highly valued IT skills that are in demand

Cloud computing is a fast-growing field with steady and strong demand in the IT labour market. Gaining the skills to work with cloud technologies could lead you to a rewarding career setting up, maintaining, and managing IT infrastructure.

What is a Cloud Support Engineer?

A Cloud Support Engineer is an IT professional who sets up, configures, and maintains cloud infrastructure. As they advance in their careers, cloud engineers may also move into roles of greater responsibility that include cloud architecture (designing cloud solutions), development (coding for the cloud), and administration (managing cloud networks). Cloud technology is already a fixture in our lives. Without realising it, you’re likely using cloud-based services every day — whether it’s watching videos and listening to music via streaming services or using a web-based email platform. For businesses, cloud technology is making processes faster and more efficient. For example, the cloud makes
backing up and storing company data easier, and software updates can be “pushed” to users as soon as they’re ready. As a Cloud Support Engineer, your job will be to keep it all running smoothly.

Course Info

Duration 210 hours flexi study or 9 weeks full-time (Full-time based on approx 20-30 hours a week)

Training Type Diploma

Study Type In centre, Online

Awards & Qualifications

Awarded 210 CPD points upon successful completion

Discounted Training

CITB Members can receive a special discounted rate on our training courses – Click to find out more

Is this course right for me?

Our Cloud Support Engineer diploma is ideal if you’re looking for a position in IT infrastructure administration within an organisation’s IT department. Upon completion of the diploma, you will be well positioned to gain several CompTIA certifications.

Awarded 210 CPD points upon successful completion

Duration 210 hours flexi study or 9 weeks full-time (Full-time based on approx 20-30 hours a week)

Course Content

Core Courses

Cloud Essentials+
This course provides a thorough introduction to cloud computing while also preparing you to take CompTIA’s Cloud Essentials+ certification exam. Topics covered in the course include essential cloud principles and cloud networking, cloud migration strategies,
cloud connectivity and load balancing, cloud storage technologies, cloud design considerations, cloud security, and risk mitigation with cloud infrastructure. The world of IT relies increasingly on cloud-based infrastructure. Having a solid grounding in this fast-evolving area of IT is essential for those who aspire to managerial roles in IT administration.

Cloud Security Fundamentals
This course provides an introduction to cloud security concepts and is ideal for anyone who wishes to learn the core principles of cloud infrastructure, data, and application security. You’ll begin the course by exploring cloud definitions, roles, deployment models, characteristics, and building block technologies. You’ll then move on to the fundamentals of cloud architecture and design. Following that, you’ll learn how to secure the Cloud Solution Provider (CSP) account using best practices and techniques.

From there, you’ll learn about securing cloud data-at-rest and data-in-transit by using various cryptographic mechanisms and security controls offered by the cloud service provider. And you’ll learn how to secure applications in the cloud. Lastly, you’ll explore the critical and often over-looked approaches to legal and regulatory compliance when working with cloud solution providers.

Microsoft 365 Fundamentals
(MS-900)
Microsoft 365 is an integrated productivity solution that allows users to work from anywhere while taking advantage of its security and device-management capabilities. With its array of integrated tools, users in an organisation are able to collaborate more easily and effectively. In this course, you’ll dive deep into configuring, implementing, and supporting Microsoft 365 solutions. You’ll learn key considerations of operating in the cloud and the benefits of doing so. You’ll learn how Microsoft 365 supports security, compliance, and privacy, and you’ll explore the various ways Office 365 enables collaboration.

AWS Cloud Practitioner
Cloud computing is an essential skill in today’s IT workforce, and organisations are looking for individuals who can make informed decisions about solutions that meet their business requirements. This course will introduce you to the fundamentals of AWS computing and networking services. You’ll explore the core concepts that define the AWS cloud and cloud computing. You’ll examine cloud architecture design principles, cloud security, cloud deployment and operation, and more. The course will help prepare you for the AWS Certified Cloud Practitioner certification.

Security+
In this course, we’ll cover the essential knowledge and skills relating to IT security, including attacks, threats and vulnerabilities, architecture and design, implementation, operations and incident response, and governance, risk, and compliance. Successful completion of the course will prepare you for the CompTIA certification exam. The Security+ certification is a powerful credential to have in today’s IT job market.

ELECTIVE COURSES (choose two)
• Cloud Security Administration
• Azure Fundamentals
• Cloud+
• Google Associate Cloud Engineer
• Server+
• Network+
For details regarding professional exam certification, please speak with one of our Course Advisors.

Course Overview

Aims and Objectives
This diploma will give you the knowledge and technical skills you need to support an organisation’s cloud-based IT infrastructure.

Career Path
CompTIA certifications are a recognisable IT industry qualification that can help you pursue a rewarding career as a Cloud Engineer or Cloud Solutions Specialist. Following this diploma and experience in the role, you may opt for further training, which could lead to positions of greater seniority and responsibility, such as Cloud Developer and Cloud Solutions Architect.

Pre-Requisites
CompTIA A+ certification or equivalent with a strong interest in IT infrastructure.

September 2026

September 3 Microsoft Power BI Introduction -Tutor Led

Microsoft Power BI Introduction -Tutor Led

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 3 Assertiveness – 1-day Workshop

Assertiveness – 1-day Workshop

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 4 A.I in the Workplace – 1-day Workshop

A.I in the Workplace – 1-day Workshop

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 8 Management Skills – 1-day Workshop

Management Skills – 1-day Workshop

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 8 MS Project Introduction – Tutor Led

MS Project Introduction – Tutor Led

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 9 Negotiation Skills – 1-day Workshop

Negotiation Skills – 1-day Workshop

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 9 PowerPoint Advanced – Tutor Led

PowerPoint Advanced – Tutor Led

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 10 Telephone Techniques – 1-day Workshop

Telephone Techniques – 1-day Workshop

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 10 Microsoft Word Intermediate – Tutor Led

Microsoft Word Intermediate – Tutor Led

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 11 A.I in the Workplace – 1-day Workshop

A.I in the Workplace – 1-day Workshop

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 14 Time Management – 1-day Workshop

Time Management – 1-day Workshop

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 14 Microsoft Word Advanced – Tutor Led

Microsoft Word Advanced – Tutor Led

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

Testimonials

“After a change in my personal circumstances in 2012, I decided I wanted a complete change in career and decided to study as a Medical Secretary, opting to take the full diploma at Pitman Training. I previously worked in the Newspaper & Magazine industry, and had done so for 10 years so this was quite a drastic change for me! My most recent role was as an Account Manager for a 3rd Party Retail Consultancy Company. Having not been to university, almost all of my experience had been picked up at work and therefore to move in to a new specialised career was going to be very difficult without some form of qualification.
After doing a lot of research I decided that Pitman had exactly the course I wanted and an excellent reputation so I knew I would be in good hands. From the very first time I went in to sign up to the course, right through to the completion, the team were so helpful and friendly, ready to help with any problems and provide support.
I had already completed 60% of the course when I discovered I was being made redundant from my current role. Whilst obviously a big shock, I had been planning to leave in any case. Whilst working out my notice at my job, I was applying elsewhere and was offered some contract work at Spire Murrayfield hospital within their Medical Secretary team. This will provide me with invaluable experience and an opportunity to put all my study to use in a new and exciting career.
I know for a fact none of this would have been possible without the qualification and support from the Pitman team at Edinburgh.”

VH – Medical Secretary Diploma

General Diploma, Medical, Private Individuals

“Last year I enjoyed filling in my retirement days with studying for a ECDL at Pitman’s, where the staff were patient and encouraging. The challenge was excellent and now I have a certificate to prove I learnt a few things.
At present I use the skills I acquired for voluntary work, but they also allow me to feel I understand online security better and I can generally use my computer in a faster and more informed way.
Thank you Pitman!”

FD – ECDL

ECDL, Private Individuals

The course was catered specifically to spreadsheets I use in my daily business, so was invaluable, useful and relevant.

Jennifer – Examinations Administrator – Excel

Excel Seminars, IT Tutor Led, Organisations Testimonials

“The training and facilities were both excellent.Callum was both patient and understanding to my level of knowledge.The course has certainly benefited me and in turn, my work.”

Excel Level 2 Lesley Allan——Sales Coordinator—–George Wimpey

IT Tutor Led, Organisations Testimonials

From going from redundancy to this is just a great feeling! I actually love my job!

I C – Legal Secretary

Private Individuals

” I would like to thank you for giving me this unique opportunity to change my life and get a good job as a bookkeeper.
To be honest, as a foreigner I was scared at hat the course would be too hard to study and understand but I decided to take this challenging opportunity and improve my skills.
The training materials were amazing. They were very well presented and easy to learn. However the greatest advantage was the Training Supervisors. At any point when you are stuck with the subject or do not understand the questions then all you have to do is ask and all the help you need is there for you.
After I completed just three of the modules I decided to look of a job as a part time bookkeeper and I was in seventh heaven when I was offered a job before I had even finished my course.
The knowledge I have received from Pitman has helped me to develop my skills and improve my financial situation.
I strongly believe that anyone with a bit of discipline, patience and effort can change their lives for the best with the help of Pitman Training.”

AKS – Accounting Technician Diploma

Book-Keeping, Private Individuals