Professional Receptionist – 1 Day Workshop

Duration: 1 day

We can deliver this course onsite at your workplace or via virtual classrooms if preferred.

Available on our open schedule timetables in Edinburgh and Glasgow.

Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise?

This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills, participants will learn how to interact successfully with even the most demanding individuals and situations.

What you will learn:

  • To adopt appropriate telephone techniques
  • To receive visitors professionally
  • To direct calls correctly
  • To deal with difficult people and situations
  • To improve personal effectiveness

Who should attend?

Staff who are representing the company in a front-line reception position. Or those who are asked to deputise in this important role from time to time.

 

Duration: 1 day

We can deliver this course onsite at your workplace or via virtual classrooms if preferred.

Available on our open schedule timetables in Edinburgh and Glasgow.

Course Info

Duration 1 Day
Training Type Course, Seminar
Study Type In centre, Online

Awards & Qualifications

Discounted Training

CITB Members can receive a special discounted rate on our training courses – Click to find out more

Is this course right for me?

Who should attend?

Staff who are representing the company in a front-line reception position. Or those who are asked to deputise in this important role from time to time.

Duration 1 Day

Course Content

What you will learn:

  • To adopt appropriate telephone techniques
  • To receive visitors professionally
  • To direct calls correctly
  • To deal with difficult people and situations
  • To improve personal effectiveness

 

Course Overview

Objectives:

  • To understand the importance of the Receptionist’s role
  • To learn how to make a first impression people remember
  • To review best telephone practice
  • To develop strategies for dealing with difficult people and situations

Testimonials

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