Windows 10 – Advanced
This course provides an advanced look at the Windows 10 operating system. Topics covered include troubleshooting issues with Windows, changing system settings, Windows security features, improving performance of the operating system, restricting and preventing access with Windows, and networking features of Windows 10.
A+
The A+ course provides a robust foundation of knowledge and skills for a career in IT support. There are two parts to the A+ course, and each part is broken down into several domains. In the first part of the course, you’ll learn the essentials of working with desktop and laptop computers and mobile devices. You’ll learn about networks and network protocols. You’ll learn all about peripheral hardware devices associated with personal computers. You’ll also explore cloud-computing concepts and client-side virtualisation. Lastly, you’ll learn network and hardware troubleshooting methods and best practices.
In the second part of the course, you’ll learn key concepts relating to operating systems and their configurations. You’ll explore best practices of security relating to mobile devices, workstations, and networks. And you’ll learn troubleshooting techniques to help you address operating system and software issues. Upon successful completion of the two parts of the A+ course, you will be well prepared to take the CompTIA A+ certification exam.
Project+
In this course, you will be introduced to essential concepts relating to projects, including the project life cycle and process groups. The course provides a foundational knowledge base reflecting up-to-date project management information so you can effectively put principles to work in your own work. Topics covered include project selection and initiation, project scoping, scheduling, and planning, controlling project work and the project schedule, project documents, and much more. The course will assist in
preparing you for the CompTIA Project+ exam.
Communication Skills for IT Specialists
The world of IT can be confusing if you don’t speak the “language”. This course is designed to help you effectively engage in communication relating to information technology with all types of audiences. In this course, you’ll learn how to be a good listener,
as well as how to build trust through effective communication, which is essential when working in a technical team environment. You’ll also learn how to act with diplomacy and tact to become a successful and professional communicator in the IT field.
Elective Courses(choose two or Network+)
• Cloud Essentials+
• CyberSecurity 101
• CyberSecurity 102
• Database Fundamentals
• Programming Fundamentals
• Network+
For details regarding professional exam certification, please speak with one of our Course Advisors.