IT Support Technician Diploma with CompTIA

The IT Support Technician Diploma training course is available at the Edinburgh, Glasgow, Aberdeen and Inverness Pitman Training Centres or via Online Distance Learning through our Pitman Campus.

IT Technicians hold one of the most important jobs for any company. It will be your role to keep computers and related systems running smoothly and efficiently. You could be responsible for fielding telephone calls or responding to help-desk messages from individuals who are experiencing problems with their computers.

The role of the IT Support Technician is vital within any businesses and with our Diploma your skills will be highly in demand. You will be a valued member of the team, keeping computers running smoothly and precious data protected.

Course Duration: 205 Hours

CPD Points: 205

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Course Content

A+ Certification Course

Learn to install, repair, upgrade, configure, optimise, troubleshoot, and perform preventative maintenance on personal computers and operating systems. Understand principles of implementing LANs and Internet access. The A+ Certification by CompTIA is an international and vendor-neutral certification that has been endorsed and recognised by industry computing manufacturers and organisations. This in-depth, self-paced training series teaches you how to work with Windows including; installation, upgrade options, UAC configuration, and Homegroups.

Communication Skills for IT Specialists

The need for IT specialists who can effectively communicate with all types of users, as well as help organisations implement and manage their increasing technological requirements, continues to grow. The Communication Skills for IT Specialists course helps you communicate successfully while managing projects and people within the IT industry. You will learn all aspects of communication from understanding theory to conflict resolution and presentation styles, including scenarios that show how effective communication becomes a key advantage in today’s IT environment.

Project Management Fundamentals

Good project management skills are always highly valued within a business as they ensure deadlines are met, costs are controlled and the deliverables are right first time. So with this course your skills will be in high demand. Split into four engaging parts, the course takes you through the full life cycle of a project in terms of defining what it is, planning every aspect to ensure you deliver on quality, timescales and budget, before finally implementing and completing the project. The last part involves evaluating how the project went – ensuring you can learn from every project and refine your processes.

Elective Courses

Choose two of the following:

MTA Database Administrator Fundamentals
MTA Networking Fundamentals
MTA Security Fundamentals
MTA Server Administration

Designed For

Our IT Support Technician Diploma is ideal if you’re looking for a role within a company’s IT department, retail computer store or if you want to carry out home repairs.

Objectives

You will learn how to install, repair, upgrade and maintain PCs and operating systems which will ensure you have the necessary skills to carry out an IT support role.

Testimonials

"Two years ago I was at a crossroads in my career as a Textile CAD designer and decided to expand my IT knowledge in the hope of broadening my job options. Knowing the cost involved I began my research and found plenty of organizations who offe...

IL – IT Technical, ,

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"After 12 years working for an airline I decided to make a career change and started looking into various training companies. I selected Pitman Training based on their helpfulness and support. I started studying in August of 2007 and initially...

MM – IT Technical, ,

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"I have completed a number of with Pitman Training since 2007, including ECDL course and the MCSA. I have always found the staff at the training centre to be very helpful, friendly and supportive, in particular John whose help, advice and tech...

SH – IT Assistant, ,

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Prerequisites

Basic IT awareness would be preferred before starting this course. Speak to your course advisor for more information.

Funding

Flexible Workforce Development Fund (FWDF)

Claim up to £15,000 for Training your employees

This fund provides Levy Paying Companies an opportunity to up-skill or re-skill Employees and in turn, support economic growth.

Eligibility Criteria:

You must be a Levy Paying Employer
The Company must be based or operate in Scotland, wholly or partially
Employees must reside in Scotland

For more information on applying for this funding, contact our Course Advisors by clicking below:

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A funded training opportunity is now available to those facing redundancy or those who have been made redundant from March 2020 onward.

The National Transition Training Fund aims to tackle the rise in unemployment caused by Covid-19 by offering short sharp training opportunities for people to learn in-demand skills.

If you are currently under threat of redundancy, or have been made redundant at any time from the 1st March 2020 and are aged 25 or over, you can access an industry recognised qualification to help you gain employment.

For further information on how to proceed then contact us referencing the course(s) you are interested in.