Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting.What you will...
Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...
Supervisory Skills – Tutor Led Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a supervisor or team leader who would like to get better results from your team? Are you interested in working with an experienced provider of innovative, effective...
As you develop as a senior manager you need to start to think and handle yourself very differently. You are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your managers as well as mentor and inspire others. Your people skills need more finesse...
For individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to create professional looking spreadsheets. What you will learn: Excel Introduction Viewing Screen Layout – Ribbon Bar Enter, Move & Clear Data Selecting Excel Data Areas...
The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills....
For individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to create professional looking spreadsheets. What you will learn: Excel Introduction Viewing Screen Layout – Ribbon Bar Enter, Move & Clear Data Selecting Excel Data Areas...
Talk and present with confidence and impact Do you find yourself avoiding situations where you will be asked to talk or present an idea? You know your stuff but the thought of having to stand up in front of an audience fills you with worry and panic? OR You may be “stuck in a rut”...