Word Intermediate

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. What you will learn: Tables Creating Tables Altering Tables Rows & Columns Deleting Tables Entering Date Table Layouts Formatting Tables Sorting Data Drawing Tables Charts...

Word Intermediate

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. What you will learn: Tables Creating Tables Altering Tables Rows & Columns Deleting Tables Entering Date Table Layouts Formatting Tables Sorting Data Drawing Tables Charts...

Assertiveness

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. Assertion involves standing up for personal...

Assertiveness

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. Assertion involves standing up for personal...

Meetings and Minutes

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting.What you will...

Report Writing

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Develop your report outline quickly and efficiently and meet your deadline! Do you dread the time it takes to put together your report? You are not alone; many people find it challenging when putting reports together. How do you know where to start? Will your reader understand your message? How do you get that message...

Report Writing

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Develop your report outline quickly and efficiently and meet your deadline! Do you dread the time it takes to put together your report? You are not alone; many people find it challenging when putting reports together. How do you know where to start? Will your reader understand your message? How do you get that message...

Communication Skills

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...

Influencing Skills

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

The aim of this course is to learn how to develop and apply the skills of influential communication. Objectives: To understand how we are influenced How to tailor your communications for different people and situations To communicate confidently and with purpose How to put across complex ideas in simple, understandable ways How to use non-verbal...

Telephone Techniques

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...

Influencing Skills

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

The aim of this course is to learn how to develop and apply the skills of influential communication. Objectives: To understand how we are influenced How to tailor your communications for different people and situations To communicate confidently and with purpose How to put across complex ideas in simple, understandable ways How to use non-verbal...

Telephone Techniques

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...