Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...
Develop your report outline quickly and efficiently and meet your deadline! Do you dread the time it takes to put together your report? You are not alone; many people find it challenging when putting reports together. How do you know where to start? Will your reader understand your message? How do you get that message...
Executive PA/Secretary – Tutor Led The role of the Exec PA is constantly evolving. Many managers and their colleagues see PA’s and Executive Assistants as an essential functional part of their organisation, they don’t always realise or acknowledge what they do or realise the critical role they play towards the success and profitability of a...
The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting. What you...
Learn how you can leverage Power BI to easily build reports and dashboards with interactive visualisations. Connect to and visualise any data using the unified, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. Attending this workshop will help you to: Design a data...
For individuals who have never used PowerPoint or have only used it for limited tasks. At the end of the course you will be able to create professional looking presentations. What you will learn: Initial Screen & Data Entry Introduction to the software Inserting & Selecting Text Moving & Re-Sizing Objects Adding New Slides Organisation...
For individuals who have never used a word processing package before or have only used Word for limited tasks. At the end of the day you will be able to create professional looking Word documents. What you will learn: Introduction Screen Layout – Ribbon Bar Entering/Edit Text Spell & Grammar Checking Change Case Saving Documents...
Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. Assertion involves standing up for personal...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
Supervisory Skills – Tutor Led Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a supervisor or team leader who would like to get better results from your team? Are you interested in working with an experienced provider of innovative, effective...