This course is ideal for any staff who are representing the company in a front-line reception position or those who are asked to deputize in this important role from time to time. It is designed to address the importance challenges that receptionists face, in addition to learning effective verbal and visual communication skills; participants will...
For individuals who are already using Word to an Intermediate level – this course will streamline and perfect your Word skills by teaching you the advanced features available in the Word application. What you will learn: Mail Merge – Creating mail merge, merge envelopes and labels, creating data sources, editing data sources. Tracking – tracking...
Assertiveness This workshop is about helping you recognize your own type of behavior and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. The course will show you how to...
In this course we will look at what business writing is, how to do it and how to do it well. Although business writing can seem a little overwhelming to begin with, it can be relatively easy to learn – once you understand the basics of what is required. What you will learn: Introduction –...
The aim of this course is to learn how to develop and apply the skills of influential communication. What you will learn: To understand how we are influenced. How to tailor your communications for different people and situations. To communicate confidently and with purpose. How to put across complex ideas in simple, understandable ways. How...
For managers who are developing into senior leaders. You are even less involved in the day-to-day delivery of the work; your success depends on your ability to manage your managers as well as mentor and inspire others. Your people skills need more finesse because there is more at stake; your emotional intelligence comes to the...
CPD Accredited Tutor led training, delivered in person – available on our schedule timetables in Edinburgh and Glasgow. Can be delivered via virtual classrooms or onsite at your workplace. Overview: Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a...
This course is designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training. The aim of this 2-day workshop is to provide participants with a range of skills, methodologies, and techniques to enhance their ability to supervise people, tasks and change effectively. What you will learn:...
CPD Accredited Tutor led training, delivered in person – available on our schedule timetables in Edinburgh and Glasgow. Can be delivered via virtual classrooms or onsite at your workplace. Overview: Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a...
For individuals who are new to Photoshop or have only used Photoshop for limited tasks. During the course you will learn the fundamentals of the Adobe Photoshop Creative Cloud from our certified Adobe Instructor. Classes are small group sessions guaranteeing time for practical training and questions and feedback from our tutor. What you will learn:...
For individuals who have never used spreadsheets or the Excel application before or only used Excel for limited tasks. At the end of the day, you will be able to create professional-looking spreadsheets. What you will learn: An Introduction to Excel - the ribbon bar, enter move and clear data, saving in Excel, creating new...
This course is ideal for anyone involved in taking notes at all levels in both work and personal life. The course is particularly beneficial to those for whom taking minutes or dictation is an integral part of their role. You will learn how to write in a reduced and efficient way to help you save...
For individuals who are already using Excel, this course will streamline and perfect their Excel skills by teaching the more intermediate features available in the application. What you will learn: Formula – Vlookups, IF Statements, SumIf, CountIf, Text formula, Concatenate, linking spreadsheets. Utilities – Protecting data, hide and unhide data, named ranges, working with dates,...
This workshop is ideal for anyone who wishes to improve their self-managing techniques, achieve more in their working day and gain more balance in their lives. Spending 1-day learning how to manage your time – will save you hours! What you will learn: To take an objective look at how you spend your time at...
This course is designed to understand what stress is, where it comes from and how it can affect you and those around you. As well as what you can do about it. What you will learn: Understand what stress means to you and how your body reacts to stress. Identify your own pressure and stress...
For Individuals who are already using Word to an introductory level – this course will streamline and perfect your Word skills by teaching you intermediate features available within the Word application. What you will learn: Tables – creating tables, altering tables rows and columns, deleting tables, entering date, table layouts, formatting tables, sorting data, drawing...
Learn how you can leverage Power BI to easily build reports and dashboards with interactive visualizations. Connect to and visualize any data using the unified, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. What you will learn Get to know the Microsoft Power...
For Individuals who are already using Word to an introductory level – this course will streamline and perfect your Word skills by teaching you intermediate features available within the Word application. What you will learn: Tables – creating tables, altering tables rows and columns, deleting tables, entering date, table layouts, formatting tables, sorting data, drawing...
This practical workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally. What you will learn: Practical verbal and non-verbal communication The importance of rapport and how...
This 2-day course will help you hone your skills and give you the tools and space to practice delivering your message in a creative and confident manner. Classes are small and mainly experimental, allowing the trainer to focus and coach whilst reflecting on your particular challenges and requirements. What you will learn: • To overcome...
For Individuals who are already using Word to an introductory level – this course will streamline and perfect your Word skills by teaching you intermediate features available within the Word application. What you will learn: Tables – creating tables, altering tables rows and columns, deleting tables, entering date, table layouts, formatting tables, sorting data, drawing...
For individuals who have never used spreadsheets or the Excel application before or only used Excel for limited tasks. At the end of the day, you will be able to create professional-looking spreadsheets. What you will learn: An Introduction to Excel - the ribbon bar, enter move and clear data, saving in Excel, creating new...
This 2-day workshop is ideal for any PA looking to increase the contribution they make to their organisation. It is also aimed at secretaries who wish to develop and move up to the role of a PA. What you will learn: To understand the role of the Executive PA To learn to communicate effectively at...
For Individuals who already use Excel to an Intermediate level. This course will teach you how to use Excel to analyze, collaborate and validate with Advanced features and tools which are extremely useful for auditing and streamlining your workflow. What you will learn: Macros – Editing and deleting macros, recording macros, customizing ribbon. Review Data...
For Individuals who already use Excel to an Intermediate level. This course will teach you how to use Excel to analyze, collaborate and validate with Advanced features and tools which are extremely useful for auditing and streamlining your workflow. What you will learn: Macros – Editing and deleting macros, recording macros, customizing ribbon. Review Data...
For Individuals who have never used Project. The course is designed to cover all aspects of Project at an Introduction level; to provide you with a good overall grasp of the application – it’s different areas, features and how these can be adapted within a working environment. What you will learn: Project Environment – Starting...
This course will introduce participants to the issues, methodologies and techniques of training design and delivery. Each day consists of practical experience as well as hundreds of useful tips and techniques. The first part of the course concentrates on the design and structure of training as a learning tool; it then moves on to presentation,...
For individuals who are already using Excel, this course will streamline and perfect their Excel skills by teaching the more intermediate features available in the application. What you will learn: Formula – Vlookups, IF Statements, SumIf, CountIf, Text formula, Concatenate, linking spreadsheets. Utilities – Protecting data, hide and unhide data, named ranges, working with dates,...
Adobe InDesign is available on demand in our Glasgow & Edinburgh centres. Please contact us for more details For individuals who are new to InDesign or have only used InDesign for limited tasks. Throughout the course you will learn the fundamentals of Adobe InDesign Creative Cloud from our certified Adobe Instructor. Classes are small group...
In this ‘Deep Dive’ topic, we will devote the full day to exploring Pitvot Tables and how they can be used for Data Analysis. We recommend that you have a basic to intermediate understanding of Microsoft Excel but no prior knowledge of Pivot Tables is required. What you will learn: Introduction to pivot tables Convert...
For individuals who have never used a word processing package before or have only used Word for limited tasks. At the end of the day, you will be able to create professional looking Word documents. What you will learn: Introduction – screen layout, ribbon bar, entering and editing text, spell and grammar checking, change case,...
This workshop is ideal for anyone who wishes to improve their self-managing techniques, achieve more in their working day and gain more balance in their lives. Spending 1-day learning how to manage your time – will save you hours! What you will learn: To take an objective look at how you spend your time at...
In this ‘Deep Dive’ we will devote the full day to exploring Macros and how they are used in Excel. We recommend that you have a basic to intermediate understanding of Excel already. This seminar is also available on demand by virtual classroom. What you will learn: Introduction to Macros How to use the macro...
IT and Adobe Training Workshops AVAILABLE IN GLASGOW & EDINBURGH ON DEMAND - PLEASE CONTACT US FOR MORE DETAILS Adobe Illustrator For Individuals who are new to illustrator or have only used Illustrator for limited tasks. During the course you will learn the fundamentals of Adobe Illustrator Creative Cloud from our certified Adobe Instructor. Classes...
For individuals who have never used Project or have only used Project for limited tasks. At the end of the 2-day sessions you will be able to create professional-looking planning documentation. What you will learn: Project Introduction – Ribbon bar overview, task area, Gantt chart area, view navigation, starting a project overview, project calendars. Resources...
As you develop as a manager you are even less involved in the day-to-day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching...
For individuals who are already using Excel, this course will streamline and perfect their Excel skills by teaching the more intermediate features available in the application. What you will learn: Formula – Vlookups, IF Statements, SumIf, CountIf, Text formula, Concatenate, linking spreadsheets. Utilities – Protecting data, hide and unhide data, named ranges, working with dates,...
This practical workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally. What you will learn: Practical verbal and non-verbal communication The importance of rapport and how...