Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting. What you...
Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...
Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication...
As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills....
The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...
The Microsoft Excel Advanced training course is available at the Edinburgh Pitman Training Centre. For individuals who are already using Excel to an advanced level. This course will teach you how to use excel to analyse, collaborate and validate data. These tools are extremely useful for auditing and streamlining your workflow. In this course you will...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
Talk and present with confidence and impact Do you find yourself avoiding situations where you will be asked to talk or present an idea? You know your stuff but the thought of having to stand up in front of an audience fills you with worry and panic? OR You may be “stuck in a rut”...
Pivot Table in Excel is one of the most powerful features of the software. It allows you to analyse hundreds of rows with just a few clicks. In this ‘Deep Dive’ into the topic, we will devote the full day to exploring Pivot Tables and how they can be used for Data Analysis. We recommend...
Project Management is a discipline that has evolved in order to coordinate and control resources and activities to achieve specific goals and objectives. It involves decision making, common sense, organisation, time management and assertiveness to deliver these goals and objectives within constraints – the primary ones being scope, time and budget. Course Overview: This 2...
Supervisory Skills – Tutor Led Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a supervisor or team leader who would like to get better results from your team? Are you interested in working with an experienced provider of innovative, effective...
For individuals who have never used PowerPoint or have only used it for limited tasks. At the end of the course you will be able to create professional looking presentations. What you will learn: Initial Screen & Data Entry Introduction to the software Inserting & Selecting Text Moving & Re-Sizing Objects Adding New Slides Organisation...