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Event Series Event Series: Professional Receptionist

Professional Receptionist

September 5, 2023

Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise?

This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills, participants will learn how to interact successfully with even the most demanding individuals and situations.

Objectives:

  • To understand the importance of the Receptionist’s role
  • To learn how to make a first impression people remember
  •  To review best telephone practice
  • To develop strategies for dealing with difficult people and situationsWhat you will learn:
  • To adopt appropriate telephone techniques
  • To receive visitors professionally
  • To direct calls correctly
  • To deal with difficult people and situations
  • To improve personal effectivenessWho should attend?

    Staff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time.

    Duration: 1 Day

    We now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.

Details

Date:
September 5, 2023
Series:
Event Categories:
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Venue

Glasgow
First Floor 82 Union Street
Glasgow, G1 3QS United Kingdom
Phone
0141 223 0090

Organiser

Pitman Training Centre – Glasgow
Phone
0141 223 0090
Email
glasgow@pitman-training.net