Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This...
Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or...
Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your...
The aim of this course is to learn how to develop and apply the skills of influential communication. Objectives: To understand how we are influenced How to tailor your communications...
Most people, even if they are not involved in business, have probably written some form of business communication at one time. This may have been a letter of complaint to...
As you develop as a senior manager you need to start to think and handle yourself very differently. You are even less involved in the day to day delivery of...
For individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to...
As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team,...
This excellent course provides delegates with an overview and introduction to BakerWrite, a highly intuitive and easy to use speedwriting system. The course is designed for those who wish to...
Executive PA/Secretary – Tutor Led The role of the Exec PA is constantly evolving. Many managers and their colleagues see PA’s and Executive Assistants as an essential functional part of...
Talk and present with confidence and impact Do you find yourself avoiding situations where you will be asked to talk or present an idea? You know your stuff but the...