Assertiveness – 1-day Workshop
August 6
Duration: 1 Day
We can deliver training onsite at your workplace or via virtual classrooms if preferred.
Overview:
Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something, but you didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped.
Assertion involves standing up for personal rights and expressing thoughts, feelings and beliefs in direct, honest, and appropriate way that do not violate another person’s rights. The basic message in assertion is: ‘This is what I think. This is what I feel. This is how I see the situation.’ This message is said without domination, humiliating or degrading the other person.
Assertion involves respect, not deference. Two types of respect are involved in assertion: respect for oneself (expressing one’s needs and defining one’s rights) as well as respect for the other person’s needs and rights.
This workshop is about helping you recognise your own type of behaviour and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations.
This training course will show you how to overcome your natural, instinctive behaviour in situations and learn more effective responses.
Who should attend?
This course is designed for people who wish to develop their skills in communicating more assertively and confidently.
Objectives:
- Identify assertive, aggressive, and passive behaviour in others
- Identify your own behaviour
- Identify and use a variety of assertive techniques
What you will learn:
- What are assertive, aggressive and passive behaviours?
- What affect these behaviours have on you and others?
- Understanding our rights and responsibilities
- Recognising an assertive response
- Three steps to assertive behaviour
- Saying ‘no’ without feeling guilty
- Comparing constructive criticism and destructive criticism
- Dealing with criticism assertively
Duration: 1 Day
We can deliver training onsite at your workplace or via virtual classrooms if preferred.
