There are six modules in this course which can be studied at your own pace.
Lesson 1: You will look at the definition of business communication and the different methods of communicating in business.
Lesson 2: You’ll focus on the appropriate use of tone and language in your communications.
Lesson 3: Will look at planning your communication and the different forms of written business communications.
Lesson 4: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.
Lesson 5: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.
Lesson 6: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.