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Effective Business Communication

The Effective Business Communications training course is available at the Edinburgh, Glasgow, Aberdeen and Inverness Pitman Training Centres or via Online Distance Learning through our Pitman Campus.

Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.

Course Duration: 20 hours

CPD Points: 20

Communication Skills

There are six modules in this course which can be studied at your own pace.

Lesson 1: You will look at the definition of business communication and the different methods of communicating in business.

Lesson 2: You’ll focus on the appropriate use of tone and language in your communications.

Lesson 3: Will look at planning your communication and the different forms of written business communications.

Lesson 4: You will cover face-to-face and phone communications as well as focussing on listening skills, questioning skills, body language and personal networking.

Lesson 5: This lesson focuses on presentation skills and will look at how to alleviate fears associated with delivering a presentation, preparing and structuring a presentation and more.

Lesson 6: This is an e-learning module which focuses on online communication. You’ll look at written online communications such as emails, webpages and blogs, then you’ll look at spoken online communications which include video conferencing, online presentations and audio conferencing.

If you work as a PA, Admin Assistant, Office Administrator, Secretary or Receptionist, you will be dealing with business communications on a daily basis. This course will ensure you produce the highest quality communications enabling you to portray a professional representation of the business you work for.

It’s also the perfect course for anyone looking to work in these types of roles as employers will be confident in your ability to handle their business communications.

Through studying this communications course, you will learn how to communicate effectively and professionally within the business environment, and be able to demonstrate the practical skills you’ll have gained.

Experience of using Windows and Microsoft Word.  Some experience of using email and the Internet.

ITA (Individual Training Account) funding may be available for this course subject to eligibility. Please contact us for more information.

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