Professional Receptionist

This course is ideal for any staff who are representing the company in a front-line reception position or those who are asked to deputize in this important role from time to time. It is designed to address the importance challenges that receptionists face, in addition to learning effective verbal and visual communication skills; participants will learn how to interact successfully with even the most demanding individuals and situations.

What you will learn:

• To adopt appropriate telephone techniques
• To receive visitors professionally
• To direct calls correctly
• To deal with difficult people and situations
• To improve personal effectiveness