Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting. What you...
Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...
As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills....
The Microsoft Excel Advanced training course is available at the Edinburgh Pitman Training Centre. For individuals who are already using Excel to an advanced level. This course will teach you how to use excel to analyse, collaborate and validate data. These tools are extremely useful for auditing and streamlining your workflow. In this course you will...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
Project Management is a discipline that has evolved in order to coordinate and control resources and activities to achieve specific goals and objectives. It involves decision making, common sense, organisation, time management and assertiveness to deliver these goals and objectives within constraints – the primary ones being scope, time and budget. Course Overview: This 2...
Supervisory Skills – Tutor Led Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a supervisor or team leader who would like to get better results from your team? Are you interested in working with an experienced provider of innovative, effective...
For individuals who have never used a word processing package before or have only used Word for limited tasks. At the end of the day you will be able to create professional looking Word documents. What you will learn: Introduction Screen Layout – Ribbon Bar Entering/Edit Text Spell & Grammar Checking Change Case Saving Documents...
For individuals who are already using PowerPoint to an introductory level. This course will streamline and perfect their PowerPoint skills by teaching the more advanced features available in the package. What you will learn: Master Slides Creating Master Slides Formatting Masters Hand-Out Masters Headers & Footers Page Numbering Custom & Auto Timings Create Custom Shows...
For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. What you will learn: Mail Merge Creating Mail Merge Merge Envelopes & Labels Creating Data Sources Editing Data Sources Tracking Tracking Changes Accept/Reject Options Viewing...
Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication...