This course is designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training. The aim of this 2-day workshop is to provide participants with a range of skills, methodologies, and techniques to enhance their ability to supervise people, tasks and change effectively. What you will learn:...
For individuals who are already using Word to an Intermediate level – this course will streamline and perfect your Word skills by teaching you the advanced features available in the Word application. What you will learn: Mail Merge – Creating mail merge, merge envelopes and labels, creating data sources, editing data sources. Tracking – tracking...
This course is ideal for any staff who are representing the company in a front-line reception position or those who are asked to deputize in this important role from time to time. It is designed to address the importance challenges that receptionists face, in addition to learning effective verbal and visual communication skills; participants will...
Assertiveness This workshop is about helping you recognize your own type of behavior and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. The course will show you how to...
The aim of this course is to learn how to develop and apply the skills of influential communication. What you will learn: To understand how we are influenced. How to tailor your communications for different people and situations. To communicate confidently and with purpose. How to put across complex ideas in simple, understandable ways. How...
For managers who are developing into senior leaders. You are even less involved in the day-to-day delivery of the work; your success depends on your ability to manage your managers as well as mentor and inspire others. Your people skills need more finesse because there is more at stake; your emotional intelligence comes to the...
For individuals who have never used spreadsheets or the Excel application before or only used Excel for limited tasks. At the end of the day, you will be able to create professional-looking spreadsheets. What you will learn: An Introduction to Excel - the ribbon bar, enter move and clear data, saving in Excel, creating new...
This course is ideal for anyone involved in taking notes at all levels in both work and personal life. The course is particularly beneficial to those for whom taking minutes or dictation is an integral part of their role. You will learn how to write in a reduced and efficient way to help you save...
For individuals who are already using Excel, this course will streamline and perfect their Excel skills by teaching the more intermediate features available in the application. What you will learn: Formula – Vlookups, IF Statements, SumIf, CountIf, Text formula, Concatenate, linking spreadsheets. Utilities – Protecting data, hide and unhide data, named ranges, working with dates,...
For Individuals who are already using Word to an introductory level – this course will streamline and perfect your Word skills by teaching you intermediate features available within the Word application. What you will learn: Tables – creating tables, altering tables rows and columns, deleting tables, entering date, table layouts, formatting tables, sorting data, drawing...
Learn how you can leverage Power BI to easily build reports and dashboards with interactive visualizations. Connect to and visualize any data using the unified, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. What you will learn Get to know the Microsoft Power...
This 2-day course will help you hone your skills and give you the tools and space to practice delivering your message in a creative and confident manner. Classes are small and mainly experimental, allowing the trainer to focus and coach whilst reflecting on your particular challenges and requirements. What you will learn: • To overcome...