For individuals who have never used a word processing package before or have only used Word for limited tasks. At the end of the day you will be able to create professional looking Word documents. What you will learn: Introduction Screen Layout – Ribbon Bar Entering/Edit Text Spell & Grammar Checking Change Case Saving Documents...
For individuals who are already using PowerPoint to an introductory level. This course will streamline and perfect their PowerPoint skills by teaching the more advanced features available in the package. What you will learn: Master Slides Creating Master Slides Formatting Masters Hand-Out Masters Headers & Footers Page Numbering Custom & Auto Timings Create Custom Shows...
For individuals who are already using PowerPoint to an introductory level. This course will streamline and perfect their PowerPoint skills by teaching the more advanced features available in the package. What you will learn: Master Slides Creating Master Slides Formatting Masters Hand-Out Masters Headers & Footers Page Numbering Custom & Auto Timings Create Custom Shows...
For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. What you will learn: Tables Creating Tables Altering Tables Rows & Columns Deleting Tables Entering Date Table Layouts Formatting Tables Sorting Data Drawing Tables Charts...
For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. What you will learn: Mail Merge Creating Mail Merge Merge Envelopes & Labels Creating Data Sources Editing Data Sources Tracking Tracking Changes Accept/Reject Options Viewing...
Effective communication is key in every situation we find ourselves in, whether it is work related or in our personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that...
Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication...
Have you ever been in a situation, perhaps at a business meeting, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. Assertion involves standing up for personal...
Objectives: To understand what meetings are and why we have them. To understand the importance of an agenda. To identify the key elements of an agenda. To introduce different styles of note taking. To understand what minutes are and why we need them. To learn how to produce appropriate minutes of a meeting.What you will...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
The aim of this course is to learn how to develop and apply the skills of influential communication. Objectives: To understand how we are influenced How to tailor your communications for different people and situations To communicate confidently and with purpose How to put across complex ideas in simple, understandable ways How to use non-verbal...
Most people, even if they are not involved in business, have probably written some form of business communication at one time. This may have been a letter of complaint to a company, or a letter to the bank manager asking for an overdraft. Whatever the reason, or type of communication, business writing is something that...