This practical workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally. What you will learn: Practical verbal and non-verbal communication The importance of rapport and how...
As you develop as a manager you are even less involved in the day-to-day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching...
For individuals who have never used spreadsheets or the Excel application before or only used Excel for limited tasks. At the end of the day, you will be able to create professional-looking spreadsheets. What you will learn: An Introduction to Excel - the ribbon bar, enter move and clear data, saving in Excel, creating new...
For individuals who are new to Photoshop or have only used Photoshop for limited tasks. During the course you will learn the fundamentals of the Adobe Photoshop Creative Cloud from our certified Adobe Instructor. Classes are small group sessions guaranteeing time for practical training and questions and feedback from our tutor. What you will learn:...
This course is designed to understand what stress is, where it comes from and how it can affect you and those around you. As well as what you can do about it. What you will learn: Understand what stress means to you and how your body reacts to stress. Identify your own pressure and stress...
This course is ideal for any staff who are representing the company in a front-line reception position or those who are asked to deputize in this important role from time to time. It is designed to address the importance challenges that receptionists face, in addition to learning effective verbal and visual communication skills; participants will...
For Individuals who already use Excel to an Intermediate level. This course will teach you how to use Excel to analyze, collaborate and validate with Advanced features and tools which are extremely useful for auditing and streamlining your workflow. What you will learn: Macros – Editing and deleting macros, recording macros, customizing ribbon. Review Data...
For anyone who organizes and takes minutes at meetings and those who would like to do this role to a professional standard. What you will learn: The difference between formal and informal meetings. How to set out an agenda. Tips and techniques for note taking. The role of the minute taker What minutes are and...
For anyone who organizes and takes minutes at meetings and those who would like to do this role to a professional standard. What you will learn: The difference between formal and informal meetings. How to set out an agenda. Tips and techniques for note taking. The role of the minute taker What minutes are and...
This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. What you will learn: Improved communication skills The importance of voice and attitude Listening skills and questioning techniques. To sound...
For Individuals who are already using Word to an introductory level – this course will streamline and perfect your Word skills by teaching you intermediate features available within the Word application. What you will learn: Tables – creating tables, altering tables rows and columns, deleting tables, entering date, table layouts, formatting tables, sorting data, drawing...
In this course we will look at what business writing is, how to do it and how to do it well. Although business writing can seem a little overwhelming to begin with, it can be relatively easy to learn – once you understand the basics of what is required. What you will learn: Introduction –...