For individuals who are already using Word to an Intermediate level – this course will streamline and perfect your Word skills by teaching you the advanced features available in the Word application. What you will learn: Mail Merge – Creating mail merge, merge envelopes and labels, creating data sources, editing data sources. Tracking – tracking...
For anyone who organizes and takes minutes at meetings and those who would like to do this role to a professional standard. What you will learn: The difference between formal and informal meetings. How to set out an agenda. Tips and techniques for note taking. The role of the minute taker What minutes are and...
For individuals who are already using Word to an Intermediate level – this course will streamline and perfect your Word skills by teaching you the advanced features available in the Word application. What you will learn: Mail Merge – Creating mail merge, merge envelopes and labels, creating data sources, editing data sources. Tracking – tracking...
This course is ideal for any staff who are representing the company in a front-line reception position or those who are asked to deputize in this important role from time to time. It is designed to address the importance challenges that receptionists face, in addition to learning effective verbal and visual communication skills; participants will...
For individuals who are already using Word to an Intermediate level – this course will streamline and perfect your Word skills by teaching you the advanced features available in the Word application. What you will learn: Mail Merge – Creating mail merge, merge envelopes and labels, creating data sources, editing data sources. Tracking – tracking...
Assertiveness This workshop is about helping you recognize your own type of behavior and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. The course will show you how to...
In this course we will look at what business writing is, how to do it and how to do it well. Although business writing can seem a little overwhelming to begin with, it can be relatively easy to learn – once you understand the basics of what is required. What you will learn: Introduction –...
The aim of this course is to learn how to develop and apply the skills of influential communication. What you will learn: To understand how we are influenced. How to tailor your communications for different people and situations. To communicate confidently and with purpose. How to put across complex ideas in simple, understandable ways. How...
For managers who are developing into senior leaders. You are even less involved in the day-to-day delivery of the work; your success depends on your ability to manage your managers as well as mentor and inspire others. Your people skills need more finesse because there is more at stake; your emotional intelligence comes to the...
For individuals who have never used spreadsheets or the Excel application before or only used Excel for limited tasks. At the end of the day, you will be able to create professional-looking spreadsheets. What you will learn: An Introduction to Excel - the ribbon bar, enter move and clear data, saving in Excel, creating new...
CPD Accredited Tutor led training, delivered in person – available on our schedule timetables in Edinburgh and Glasgow. Can be delivered via virtual classrooms or onsite at your workplace. Overview: Get better results from your team. Would enhanced supervisory skills be of benefit to you or any other of your employees? Are you a...
This course is designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training. The aim of this 2-day workshop is to provide participants with a range of skills, methodologies, and techniques to enhance their ability to supervise people, tasks and change effectively. What you will learn:...