As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills....
The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person, your perception of its competency and efficiency were based entirely...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
Are you frequently interrupted by your colleagues with questions about the job or requests for advice or decisions? Do you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? Do you work longer hours than those you work with or those you manage? Do...
Ask yourself the following questions: Do I find I am constantly tense and worried about things? Do I have a general feeling of uneasiness? Are my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? Am I becoming less productive, finding it difficult to remember things or make...
The Microsoft Excel Advanced training course is available at the Edinburgh Pitman Training Centre. For individuals who are already using Excel to an advanced level. This course will teach you how to use excel to analyse, collaborate and validate data. These tools are extremely useful for auditing and streamlining your workflow. In this course you will...
For individuals who have never used PowerPoint or have only used it for limited tasks. At the end of the course you will be able to create professional looking presentations. What you will learn: Initial Screen & Data Entry Introduction to the software Inserting & Selecting Text Moving & Re-Sizing Objects Adding New Slides Organisation...
The Microsoft Excel Advanced training course is available at the Edinburgh Pitman Training Centre. For individuals who are already using Excel to an advanced level. This course will teach you how to use excel to analyse, collaborate and validate data. These tools are extremely useful for auditing and streamlining your workflow. In this course you will...
For individuals who have never used PowerPoint or have only used it for limited tasks. At the end of the course you will be able to create professional looking presentations. What you will learn: Initial Screen & Data Entry Introduction to the software Inserting & Selecting Text Moving & Re-Sizing Objects Adding New Slides Organisation...
Talk and present with confidence and impact Do you find yourself avoiding situations where you will be asked to talk or present an idea? You know your stuff but the thought of having to stand up in front of an audience fills you with worry and panic? OR You may be “stuck in a rut”...
Project Management is a discipline that has evolved in order to coordinate and control resources and activities to achieve specific goals and objectives. It involves decision making, common sense, organisation, time management and assertiveness to deliver these goals and objectives within constraints – the primary ones being scope, time and budget. Course Overview: This 2...