Telephone Techniques

This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role.

What you will learn:

• Improved communication skills
• The importance of voice and attitude
• Listening skills and questioning techniques.
• To sound confident and helpful
• To understand the caller’s needs
• To handle awkward calls
• To take messages
• To hand over and re-route a call.

This course is available on demand by virtual classroom, please contact us for more details.