Professional Receptionist

Several phone lines are ringing; colleagues are asking questions, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise?

This course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills, participants will learn how to interact successfully with even the most demanding individuals and situations.

Objectives:

• To understand the importance of the Receptionist’s role
• To learn how to make a first impression people remember
• To review best telephone practice
• To develop strategies for dealing with difficult people and situations

  What you will learn:

• To adopt appropriate telephone techniques
• To receive visitors professionally
• To direct calls correctly
• To deal with difficult people and situations
• To improve personal effectiveness

  Who should attend?

  Staff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time.

  Duration: 1 Day

  We now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.

  Available on our open schedule timetables in Edinburgh and Glasgow.