Communication Skills

This practical workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally.

What you will learn:

• Practical verbal and non-verbal communication
• The importance of rapport and how to build relationships.
• Methods of organizing your thinking to convey the message you really mean.
• To use precise questioning skills to control and move the conversation along.
• How to communicate carefully in difficult situations.
• How to resolve conflict and open up communication.
• How to implement changes on return to the office.