Communication Skills –1-day Workshop
August 5 @ 9:30 am - 4:30 pm
Duration: 1 day
We can deliver training onsite at your own workplace. We can also offer virtual classroom training via Zoom if preferred.
Available on our open schedule timetables in Edinburgh and Glasgow.
Overview:
Effective communication is key in every situation we find ourselves in, whether it is work related or in personal life. We all know or work with people, whom we respect as effective communicators, but what is it about their behaviour that we aspire to and how do they do it? How is it that they are not only able to express themselves fully but can also get to the heart of what is important to the people around them?
Most of us communicate well in many situations; however, occasionally we need a little help. The first step is realising that you can learn new communication skills and that these are not solely in the domain of gifted communicators.
In which situations would you find it useful to convey yourself as a confident and articulate individual? Whether you want to communicate with more impact or build rapport with a colleague or client; improving your communication skills will help you meet these challenges.
This special workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally.
Objectives:
- Revisit the foundation of effective communication
- Frame communications positively
- Remaining in control of time spent on conversations
- Giving positive feedback
- Having difficult conversations
What you will learn:
- Practical verbal and non-verbal communication
- The importance of rapport and how to build relationships
- Methods of organising your thinking to convey the message you really mean
- To use precise questioning skills to control and move the conversation along
- How to communicate carefully in difficult situations
- How to resolve conflict and open up the communication
- How to implement changes on return to office
Duration: 1 day
We can deliver training onsite at your own workplace. We can also offer virtual classroom training via Zoom if preferred.
Available on our open schedule timetables in Edinburgh and Glasgow.
