Introduction to the Principles of Hospitality

Name: Introduction to the Principles of Hospitality
Author: David McLachlan

The Introduction to the Principles of Hospitality course has been designed to provide insight into this vibrant and globally important sector. This could be in guest services, hotel operations, event planning, marketing, human resources, or hospitality management.

IS THIS FOR YOU?

This course is an introduction to the hospitality industry, designed for anyone interested in exploring or pursuing a career in this dynamic and people-focused sector. No prior experience in hospitality is required.

ABOUT THIS COURSE

The course provides a broad overview of hospitality from both a service and business perspective, helping you build the confidence to apply for roles across the industry.

Hospitality is a global sector with opportunities in hotels, restaurants, travel, events, and more. Roles are emerging in areas such as guest services, operations, marketing, human resources, and leadership.

The course comprises eight modules, featuring engaging content and practical insights into the key areas of hospitality. Each module is broken down into manageable sections, making it easy to progress through the course.

Upon completion, you will receive a Pitman Training Certificate to validate your understanding of hospitality principles and practices.

Course Info

Duration 30 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application.)

Training Type Course

Study Type In centre, Online

Awards & Qualifications

Awarded 30 CPD points upon successful completion

Discounted Training

CITB Members can receive a special discounted rate on our training courses – Click to find out more

Is this course right for me?

CAREER PATH

Hospitality is an expanding field with opportunities across many sectors. Roles may include guest service agent, hotel supervisor, event coordinator.

Awarded 30 CPD points upon successful completion

Duration 30 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application.)

Course Content

Module One – The Foundations of Hospitality:

Explore the history and evolution of hospitality and learn how it differs from general service.

Module Two – Key Sectors & Career Paths:

Discover the major sectors of the industry and the wide range of career opportunities available.

Module Three – Strategic Factors in Hospitality:
Examine the cultural, service, and financial strategies that drive hospitality organisations.

Module Four – The Business and Future of Hospitality:
Understand hospitality from a business perspective, including different business models, the impact of technology and innovation, sustainability practices, and emerging industry trends.

Module Five – Hospitality Operations and Service Excellence:
This module covers topics such as equality, diversity, inclusion, and employee well-being, concluding with a case study that showcases best practices.

Module Six – Marketing & Branding in Hospitality:
Understand the importance of governance in sustainability, and explore how businesses report on their sustainability efforts and performance.

Module Seven – Leadership and Human Resources in Hospitality:
Study leadership styles, recruitment, training, and staff engagement. Learn how to motivate teams and manage workplace challenges effectively.

Module Eight – Event Planning and Special Experiences:
Gain insight into planning and delivering events, luxury services, and VIP experiences.

Course Overview

The course offers insight into how hospitality is delivered and managed across organisations.

There are no pre-requisites for this course.

September 2026

September 3 Microsoft Power BI Introduction -Tutor Led

Microsoft Power BI Introduction -Tutor Led

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 3 Assertiveness – 1-day Workshop

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Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 4 A.I in the Workplace – 1-day Workshop

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September 8 Management Skills – 1-day Workshop

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September 8 MS Project Introduction – Tutor Led

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September 9 Negotiation Skills – 1-day Workshop

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September 9 PowerPoint Advanced – Tutor Led

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September 10 Telephone Techniques – 1-day Workshop

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Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 10 Microsoft Word Intermediate – Tutor Led

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September 11 A.I in the Workplace – 1-day Workshop

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Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 14 Time Management – 1-day Workshop

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Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 14 Microsoft Word Advanced – Tutor Led

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Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

Testimonials

I have now come to the end of my courses in finance, and I should like to say how impressed I was with the quality of training I received through them all.
The knowledge I have gained has consolidated and enhanced my previous experience in a number of accounts jobs over the years, and given me new confidence in my skills and abilities to truly pursue bookkeeping as a specialist career. There are certainly many businesses out there that really need competent “accounting technicians”.
As soon as I had completed my Sageline 50 Accounts course, I got a second job using both this training and the previous course I completed, Excel Proficient. My training in Manual PAYE and Sage Payroll has enabled me to take over the wages responsibility in my other part-time bookkeeping job, and I have also set up a stock control system on the laptop using Excel spread sheets.There is also a possibility of taking on a further job working from home a couple of afternoons / evenings a week, doing the accounts for another local business using Sage on a laptop.
I am delighted with the “instant” results my training with yourselves have produced – the investment of time, money and effort was definitely worthwhile, now that I am reaping rewards well beyond my original expectations…. even at my time of life (over 50), retraining to specialist level in accounts has been an excellent decision.
THANK YOU!

DG – Accounting Technician Diploma

Book-Keeping, Private Individuals

“Last year I enjoyed filling in my retirement days with studying for a ECDL at Pitman’s, where the staff were patient and encouraging. The challenge was excellent and now I have a certificate to prove I learnt a few things.
At present I use the skills I acquired for voluntary work, but they also allow me to feel I understand online security better and I can generally use my computer in a faster and more informed way.
Thank you Pitman!”

FD – ECDL

ECDL, Private Individuals

I completely understood the topics covered and everything was explained very well. Thank you!

Abbi – Receptionist Seminar

General PD, Organisations Testimonials, Receptionist Seminar

Everything needed was provided. Work booklets, pad, pen and pencil were all good quality.

Louise – PA – Speedwriting

General PD, Organisations Testimonials, Speedwriting

The course was relaxed, friendly and inclusive. The tutor was experienced and comfortable with answering questions raised not phased by anything.

Linda – Personal Assistant – Executive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

Will be taking a lot from the course back to the work place.

Graham – Home Manager – Conflict Management

Conflict Management, General PD, Organisations Testimonials

Introduction to the Principles of Hospitality