Introduction to the Principles of Hospitality

The Introduction to the Principles of Hospitality course has been designed to provide insight into this vibrant and globally important sector. This could be in guest services, hotel operations, event planning, marketing, human resources, or hospitality management.

IS THIS FOR YOU?

This course is an introduction to the hospitality industry, designed for anyone interested in exploring or pursuing a career in this dynamic and people-focused sector. No prior experience in hospitality is required.

ABOUT THIS COURSE

The course provides a broad overview of hospitality from both a service and business perspective, helping you build the confidence to apply for roles across the industry.

Hospitality is a global sector with opportunities in hotels, restaurants, travel, events, and more. Roles are emerging in areas such as guest services, operations, marketing, human resources, and leadership.

The course comprises eight modules, featuring engaging content and practical insights into the key areas of hospitality. Each module is broken down into manageable sections, making it easy to progress through the course.

Upon completion, you will receive a Pitman Training Certificate to validate your understanding of hospitality principles and practices.

Course Info

Duration 30 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application.)

Training Type Course

Study Type In centre, Online

Awards & Qualifications

Awarded 30 CPD points upon successful completion

Discounted Training

CITB Members can receive a special discounted rate on our training courses – Click to find out more

Is this course right for me?

CAREER PATH

Hospitality is an expanding field with opportunities across many sectors. Roles may include guest service agent, hotel supervisor, event coordinator.

Awarded 30 CPD points upon successful completion

Duration 30 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application.)

Course Content

Module One – The Foundations of Hospitality:

Explore the history and evolution of hospitality and learn how it differs from general service.

Module Two – Key Sectors & Career Paths:

Discover the major sectors of the industry and the wide range of career opportunities available.

Module Three – Strategic Factors in Hospitality:
Examine the cultural, service, and financial strategies that drive hospitality organisations.

Module Four – The Business and Future of Hospitality:
Understand hospitality from a business perspective, including different business models, the impact of technology and innovation, sustainability practices, and emerging industry trends.

Module Five – Hospitality Operations and Service Excellence:
This module covers topics such as equality, diversity, inclusion, and employee well-being, concluding with a case study that showcases best practices.

Module Six – Marketing & Branding in Hospitality:
Understand the importance of governance in sustainability, and explore how businesses report on their sustainability efforts and performance.

Module Seven – Leadership and Human Resources in Hospitality:
Study leadership styles, recruitment, training, and staff engagement. Learn how to motivate teams and manage workplace challenges effectively.

Module Eight – Event Planning and Special Experiences:
Gain insight into planning and delivering events, luxury services, and VIP experiences.

Course Overview

The course offers insight into how hospitality is delivered and managed across organisations.

There are no pre-requisites for this course.

September 2026

September 3 Microsoft Power BI Introduction -Tutor Led

Microsoft Power BI Introduction -Tutor Led

Glasgow 3rd Floor, Tontine House 8 Gordon Street, Glasgow, United Kingdom

September 3 Assertiveness – 1-day Workshop

Assertiveness – 1-day Workshop

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

September 4 A.I in the Workplace – 1-day Workshop

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September 8 Management Skills – 1-day Workshop

Management Skills – 1-day Workshop

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September 8 MS Project Introduction – Tutor Led

MS Project Introduction – Tutor Led

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September 9 Negotiation Skills – 1-day Workshop

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September 9 PowerPoint Advanced – Tutor Led

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September 10 Telephone Techniques – 1-day Workshop

Telephone Techniques – 1-day Workshop

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September 10 Microsoft Word Intermediate – Tutor Led

Microsoft Word Intermediate – Tutor Led

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September 11 A.I in the Workplace – 1-day Workshop

A.I in the Workplace – 1-day Workshop

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September 14 Time Management – 1-day Workshop

Time Management – 1-day Workshop

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September 14 Microsoft Word Advanced – Tutor Led

Microsoft Word Advanced – Tutor Led

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Testimonials

Julie was able to convey the content of the course clearly and used lots of real life examples to demonstrate. As we were a small group she was able to detail the course to meet our own objectives. Very useful course with knowledgeable trainer. I have learnt skills which will be used immediately within the workplace and at home.

Cara – Assistant Accountant – Influencing Skills

General PD, Influencing Skills, Organisations Testimonials

“I recently studied Marketing Essential with Pitman Training. I currently deal with marketing in my business. As Managing Director and Marketing Director I felt it necessary to gain some formal training in marketing.
Pitman Training’s course allowed me to study at my own pace in my own time and at my convenience – thus alleviating the stress that returning to study can cause. The on hand tutors provided efficient and effective back up and the training room was a peaceful and relaxed area to study.
I thoroughly recommend Pitman Training – and even signed up for a Diploma course with them as a direct result of enjoying the Marketing Essentials Course.”

GS – Marketing Essentials

General Courses, Private Individuals

“I chose the training because that I knew that I was in dire need of updating my skills. After searching on the Internet I became aware of Pitman Training and then on speaking to the Dumfries Pitman Training Centre I chose Pitman because the courses on offer fitted my need. Following the advice given by the Centre I actually pursued a different course to what I originally thought that I needed. Pitman offered flexibility which was crucial to me – I could choose when I wanted to attend the sessions and to work at my own pace.
The tutor support was invaluable when I needed it and the staff overall at the Centre were friendly and helpful.”

AO – General Courses

General Courses, Private Individuals

Excellent! I thoroughly enjoyed the 2 days and found Marion amazing at talking through everything.

Sarah – Office Manager – Exacutive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

I found learning at Pitman Training was enjoyable, which makes all the difference. It was probably one of the best decisions I have made in the last decade.

S E

IT Tutor Led, Private Individuals

Julie was an extremely good deliverer of the course content, very knowledgeable. I noticed she never failed to answer any questions and had offered solutions to all issues put to her.

Paul – Scientist – Supervisory Skills

General PD, Organisations Testimonials, Supervisory Skills