IT Support Technician Diploma with CompTIA

Name: IT Support Technician Diploma with CompTIA
Author: admin

Get highly valued IT skills that are in demand
IT employees hold some of the most important jobs in any organisation. As an IT Support Technician, it will be your responsibility to help keep the computers and related systems running smoothly and efficiently. Your job could involve responding to help-desk requests from colleagues who are experiencing problems with their computers, need help installing software, or have questions about how to use some
of the hardware or software available to them.

The role of IT Support Technician is vital within any organisation. With this diploma, you’ll be able to start your career in IT, and your skills will be in demand.

Following this diploma and experience in the role, you may opt for further training, which could lead to positions of greater seniority and responsibility, such as Network Administrator, Systems Administrator, and IT Support Manager.

Course Info

Duration 210 hours flexi study or 9 weeks full-time (Full-time based on approx 20-30 hours a week)

Training Type Diploma

Study Type In centre, Online

Awards & Qualifications

Awarded 210 CPD points upon successful completion

Is this course right for me?

This diploma will teach you how to install, repair, upgrade, and maintain PCs and operating systems. This is an excellent choice if you’re looking to start a career in IT support.

Our IT Support Technician diploma is ideal if you’re looking for a position within an organisation’s IT department. Upon completion of the diploma, you will be well positioned to gain CompTIA certification.

Awarded 210 CPD points upon successful completion

Duration 210 hours flexi study or 9 weeks full-time (Full-time based on approx 20-30 hours a week)

Course Content

Windows 10 – Advanced
This course provides an advanced look at the Windows 10 operating system. Topics covered include troubleshooting issues with Windows, changing system settings, Windows security features, improving performance of the operating system, restricting and preventing access with Windows, and networking features of Windows 10.

A+
The A+ course provides a robust foundation of knowledge and skills for a career in IT support. There are two parts to the A+ course, and each part is broken down into several domains. In the first part of the course, you’ll learn the essentials of working with desktop and laptop computers and mobile devices. You’ll learn about networks and network protocols. You’ll learn all about peripheral hardware devices associated with personal computers. You’ll also explore cloud-computing concepts and client-side virtualisation. Lastly, you’ll learn network and hardware troubleshooting methods and best practices.

In the second part of the course, you’ll learn key concepts relating to operating systems and their configurations. You’ll explore best practices of security relating to mobile devices, workstations, and networks. And you’ll learn troubleshooting techniques to help you address operating system and software issues. Upon successful completion of the two parts of the A+ course, you will be well prepared to take the CompTIA A+ certification exam.

Project+
In this course, you will be introduced to essential concepts relating to projects, including the project life cycle and process groups. The course provides a foundational knowledge base reflecting up-to-date project management information so you can effectively put principles to work in your own work. Topics covered include project selection and initiation, project scoping, scheduling, and planning, controlling project work and the project schedule, project documents, and much more. The course will assist in
preparing you for the CompTIA Project+ exam.

Communication Skills for IT Specialists
The world of IT can be confusing if you don’t speak the “language”. This course is designed to help you effectively engage in communication relating to information technology with all types of audiences. In this course, you’ll learn how to be a good listener,
as well as how to build trust through effective communication, which is essential when working in a technical team environment. You’ll also learn how to act with diplomacy and tact to become a successful and professional communicator in the IT field.

Elective Courses(choose two or Network+)
• Cloud Essentials+
• CyberSecurity 101
• CyberSecurity 102
• Database Fundamentals
• Programming Fundamentals
• Network+
For details regarding professional exam certification, please speak with one of our Course Advisors.

Course Overview

Aims and Objectives
You’ll learn how to install, repair, upgrade, and maintain PCs and operating systems to ensure you’re providing your future colleagues the support they need to accomplish their work.

Career Path
CompTIA certifications are a recognisable IT industry qualification that can help you get a rewarding career as an IT Technician, Support Technician, or Helpdesk Specialist. With further training in more specialised areas, you could look toward a career in network support or administration, cloud computing, or security. You could also bolster your skills to move into more senior roles within IT support.

Pre-Requisites
A strong interest in computers and basic computer literacy.

May 2024

May 7 @ 9:30 am - 4:30 pm Excel Intermediate

Excel Intermediate

Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

May 7 @ 9:30 am - 4:30 pm Time Management

Time Management

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

May 7 Adobe Photoshop

Adobe Photoshop

May 8 @ 9:30 am - 4:30 pm Influencing Skills

Influencing Skills

Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

May 8 @ 9:30 am - 4:30 pm Report Writing

Report Writing

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

May 9 @ 9:30 am - 4:30 pm Excel Intermediate

Excel Intermediate

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

May 9 @ 9:30 am - 4:30 pm Personal Development Workshops – Assertiveness

Personal Development Workshops – Assertiveness

Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

May 13 @ 9:30 am - 4:30 pm Power BI Intermediate

Power BI Intermediate

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

May 14 @ 9:30 am - 4:30 pm Excel Advanced

Excel Advanced

Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

May 14 @ 9:30 am - 4:30 pm Communication Skills

Communication Skills

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

May 15 @ 9:30 am - 4:30 pm Microsoft Project Introduction

Microsoft Project Introduction

Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

May 15 @ 9:30 am - 4:30 pm Meetings and Minutes

Meetings and Minutes

Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Testimonials

Excellent. Would recommend to colleagues.

Scott – Project Manager – Access

Access Seminars, IT Tutor Led, Organisations Testimonials

Julie was able to convey the content of the course clearly and used lots of real life examples to demonstrate. As we were a small group she was able to detail the course to meet our own objectives. Very useful course with knowledgeable trainer. I have learnt skills which will be used immediately within the workplace and at home.

Cara – Assistant Accountant – Influencing Skills

General PD, Influencing Skills, Organisations Testimonials

The tutor knew her role very well, she was happy to answer questions and gave good advice on situations.

Elsamarie – Receptionist – Receptionist Seminar

General PD, Organisations Testimonials, Receptionist Seminar

“When I came to see Fran she recommended Microsoft Excel, HTML, Dreamweaver 8 and Book-Keeping Level 2 Module 1 courses as the most suitable for preparing me to set up my own online business.

The staff were all very helpful and polite and the environment was professional but friendly. I have since set up a website with a friend as an information site for parents and carers of children with autism.

The courses at Pitman increased my confidence with technology and made me believe that after 15 years as a music teacher, and 2 years as a full time carer for my children who have support needs, I can now change direction and transform my life.”

JM – Various Courses

General Courses, Private Individuals

“Last year I enjoyed filling in my retirement days with studying for a ECDL at Pitman’s, where the staff were patient and encouraging. The challenge was excellent and now I have a certificate to prove I learnt a few things.
At present I use the skills I acquired for voluntary work, but they also allow me to feel I understand online security better and I can generally use my computer in a faster and more informed way.
Thank you Pitman!”

FD – ECDL

ECDL, Private Individuals

I have just completed my Accounting Technician Diploma with Pitman in Edinburgh.
I had relocated to Fife after working as an Office Manager in Livingston and I was now at home looking after my 3yr old son. I had tried to get a couple of part time admin jobs but was unsuccessful, with the view being that I was over qualified. I therefore felt that it would be easier to work from home as a self employed bookkeeper, this would mean I could earn some money and have the flexibility to look after my son. I had carried out various aspects of invoicing etc over the years but could never call myself a bookkeeper, I therefore needed to get a formal qualification that would give prospective clients the trust required.
After checking the internet I contacted Fran Maclean in Edinburgh, she invited me in for a chat and on her advice I arranged to complete the Accounting Technician Diploma as this was better suited to running your own business rather than just being an employee.
I arranged to complete my diploma from home, and only had to visit the Office in Edinburgh for 2 modules. I enjoyed every minute of this diploma, as I was able to fit the studying around home life. Help was available if required but the learning materials were actually so good that I don’t think I ever needed to call for help.
I have now completed my Diploma and am arranging to sit the Institute of Certified Bookkeepers entrance exam, this will allow me to portray a much more professional image when dealing with clients.
Completing this Diploma has given me much more confidence, and as a result I have decided to widen the scope of my business idea.
I would have no hesitation in recommending Pitman Training and am sure that I will continue to use them myself in the future.

PC – Accounting Technician Diploma

Book-Keeping, Private Individuals

Will be taking a lot from the course back to the work place.

Graham – Home Manager – Conflict Management

Conflict Management, General PD, Organisations Testimonials

“I would just like to say thank you to yourself and all your staff for the wonderful training I received at Pitman Training!
I did the Microsoft Office Plus Diploma which took me through the whole Microsoft Office package and gave me a firm understanding in all the different areas such as Word, Excel, PowerPoint etc. It even allowed me to take electives in different areas such as book-keeping which widened my skills and knowledge in areas I hadn’t looked at before.
I undertook the training whilst I was studying at University and the confidence and experience the courses gave me during my degree and also when going for job interviews was priceless. The job market is terribly competitive at the moment but with the training I received at Pitman I had that something extra that employers were looking for, and the ability to talk about the courses and my experience at Pitman Training.
In particular, I had an interview where they tested my skills in Microsoft Excel. If I had not done the course this would have been a very daunting experience, however, knowing what I had learnt from the Excel course within the Diploma I was very confident in my skills with Excel. I even managed to spot a mistake in their test which I pointed out to them and no other candidate in the past had spotted it!
Consequently I got offered the job as a consultant in a pensions company. However, I did not take this job as an even better job came along within risk management in the banking industry and so I will be starting this in September. I know that they use a lot of Excel and other Microsoft packages and so I am looking forward to being able to show my skills in these areas and it makes starting my new job a more exciting prospect as opposed to one which before I may have been slightly worried about.
Thank you again!”

IM – Microsoft Office Plus Diploma

General Diploma, Microsoft Office, Private Individuals

High praise. Marion drew from her own experiences which I appreciated. She was able to help us with our individual issues. She listed to us and adapted her training to suit our needs.

Alanna – Office Manager/PA – Executive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

Very engaging, simplified a lot of complex issues to meet the needs of the audience. Genuinely found both days very fascinating – very rare that I can listen to someone speak for 2 days and not get bored, but Julie achieved this! Can’t wait to try out my new tools and techniques!

Sarah-Louise – Business Development Executive – Influencing Skills

General PD, Influencing Skills, Organisations Testimonials

“I have recently just completed the ‘Accounting Technician Diploma’ which was fantastic. This Diploma was great as it enabled me to get a good insight into each course required to work in an accounting environment.
Before my training I was living and working abroad in Spain and France, were I was learning the local language and teaching English to both adults and children.
On my return to Scotland I started my own small business as franchisee for ‘La Jolie Ronde’ where I am a Licensee for the company. I actually found this business opportunity whilst still living abroad in France on line and applied from there.
When I just started this business 3 years ago my knowledge of how to keep my books under control to help view profits and fill tax returns was nonexistent, but now thanks to the course at Pitman I am in full control of my accounts : )
I may also want to widen my job options as my business is only part time, I am thinking of possibly applying for account assistant positions in the near future and I am sure with my training at Pitman and my Certificate to back it up, I should have a good chance of securing employment.
I enjoyed my learning experience so much at Pitman
The staff that work there are all so lovely and very helpful, and I am sure you will see me again in the future back to study another course.
Thanks a lot for all your help.”

SB – Accounting Technician Diploma

Book-Keeping, General Diploma, Private Individuals

I thought the Executive PA Seminar was just fantastic, our trainer was excellent, she was completely inspirational and motivational, she really knows her stuff and maintained your interest at all times. I would recommend this course to any PA who is looking to increase their confidence in knowing how best to deal with their boss, the assertiveness training in particular has proved to be very useful!
Overall, it proved to be an invaluable opportunity to gain useful skills and share experiences with other PA’s. I’m already thinking of which course I can go on next!

Hayley—–PA

Executive PA, Organisations Testimonials

I successfully completed Executive PA Diploma at Pitman in 2013. With the help of Pitman training I also gained Microsoft 2010 Master Qualification which enabled me to become a confident and proficient administrator in record times.

DT – Executive PA Diploma

From going from redundancy to this is just a great feeling! I actually love my job!

I C – Legal Secretary

Private Individuals

Marion was excellent. Kept us all motivated. Structured the session well. Looking forward to attending another one of Marions training workshop.

Natalie – Executive Assistant – Report Writing

General PD, Organisations Testimonials, Report Writing

Very approachable trainer, presented the course very well and I would highly recommend my colleagues taking this course.

Michelle – Change Manager – Communication Skills

Communication Skills, General PD, Organisations Testimonials

‘I found this course hugely beneficial. I have just taken on a training aspect to my current role and the skills gained on this course have given me the confidence to approach the training sessions in a much more positive way.
This course gave me both the knowledge of how to put a training session together, and insight into the different approaches and skills used to deliver the training. I particularly found the practical aspect of the course useful. Throughout the three days, we not only learnt ‘how’ to do various tasks, but actually did, and evaluated them’.

MC—-Project Officer

Organisations Testimonials, Train the Trainer

“I had previously enrolled on a ECDL course through Aberdeen College which I failed to complete as the course was primarily home based with pre-historic methods for learning the given subjects and using there computers wasn’t really an option because of full time classes and a raffle ticket method for trying to book a computer.
I work offshore so my free time is varied and is never the same month to month. I needed to learn these as more and more of my job required knowledge in how to use for example word, excel and outlook. I contacted Pitman Training Aberdeen and went into see Faye about the Microsoft Fast Track Diploma which covers all the key Microsoft packages used in any office. The flexibility in the Pitman Training method of training is what really attracted me to their course, I could go to there training centre at any time I wanted. The learning process is very well developed, and by means of listening, reading and most importantly doing flowing exercises I found I learned the given subjects very fast with ease.
I recently decided to set up my own Ltd Company to enable me to provide Maintenance services primarily to the Oil and Gas Industry for Gas Turbines, diesel engines, pumps and compressors. In doing this I decided to enrol on the Sage Line 50 course as this would help me with my book-keeping and the Dreamweaver course so that I could set up and maintain my own website for the company.
I would recommend anyone wanting to learn or improve their skills to train with Pitman Training Aberdeen. Both Iain and Faye have been really helpful and would not hesitate to enrol on another course with them if I need to.”

CB – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

“I have completed two Diplomas at Pitman Training, first the Secretarial Diploma, and then the Accounts Technician Diploma with AAT.
I was at School before training began, started Pitman in the final year of school through my mum’s suggestion and finished training just before I got my University degree.
As I was at University during the peak of the economic crisis it was emphasised to us by every tutor/lecturer that just having a degree is not enough for you to stand out from the crowd in the job market. That extra skills and experience are essential.
I was studying economics and finance at university, so after completing the Secretarial Diploma for computer/admin skills I thought it would be a good idea to get some financial related qualification from Pitman.
The training has helped me enormously with University assignments and essay writing. It allowed me to make the most of the Microsoft applications, and therefore produce the best work I could. The touch typing skills I learnt are exceedingly useful, it cuts out so much time and now requires minimal effort to type up my thoughts/information, the words are on the screen pretty much the instant my brain thinks them.
Having Excel and Excel Expert has helped me in too many ways to count. In part-time jobs, I was able to provide a high standard of work and also impress managers by surpassing what is expected of me with computer related tasks. It also opened doors to new responsibilities in my work that wouldn’t have been given to me if I wasn’t so capable in Microsoft.
I am now working at an Architects as an Accounts Assistant. Every day I am using the skills that I learnt including Sage and Microsoft in particular Excel. I have no doubt that my qualifications in and ability to demonstrate knowledge helped me to get the job and pass the skills tests GLM set me as part of the interview process.
The staff at Pitman Training are amazing and will always do anything to help you learn, and they do it gladly, and I cannot fault them in any way.
Pitman has helped me with my transitioning from an aimless school girl to a professional young adult, through the time I have spent there.
I now feel prepared for the real world and look forward to having a successful career in finance, all thanks to Pitman for allowing me to get my foot in the job market door.”

RO – Scretarial/Book-keeping Diploma

Book-Keeping, General Diploma, Private Individuals, Secretarial Diploma

“I studied the Executive PA Diploma with Pitman. I started studying it in January 2013, it was a great way to start the new year.
Before training I was working in a pub. Having graduated from Glasgow University with an English degree, I found it very difficult to get a job and to know what jobs to apply for. I began working in a hotel for three years before I realised no matter how good I was at my job or how many shifts I had done, there was no room for growth.
Training really helped me, it helped me get some focus and direction and it was a great way to learn new skills. It allowed me to get up to speed with all the Microsoft packages and to get back into the way of using computing skills. It also allowed me to broaden my job search as I now had skills I didn’t have before and skills that companies were looking for.
I now work at St Margaret of Scotland Hospice, which I am really enjoying, where I have been employed as a Receptionist and Medical Secretary.
I really enjoyed my Pitman course, all the staff were very friendly and always willing to help out with any problems. I definitely feel if I hadn’t done the Pitman course I would have struggled for even longer to find a job.”

LN – Executive PA Diploma

Executive PA, General Diploma, Private Individuals

“I studied the Fast Track Microsoft Skills Diploma and touch typing. Before my training with Pitman I was unemployed as I had been made redundant. Within 4 months of starting my training I got a job working as Receptionist/Admin for The Edinburgh Physiotherapy Centre. I was successful in my application over other applicants due to the training I was doing and my boss was very impressed with the knowledge and skills I had learned with Pitman.
I was promoted to Operations manager within 6 months this was partly due to my knowledge base of Microsoft Office.
I thought the training I received with Pitman was second to none and would recommend your services to anyone. The service is excellent and the staff are very helpful and understanding. Thanks to the excellent service and training of Pitman I am now more confident and efficient at my job.”

NG – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

Excellent! I thoroughly enjoyed the 2 days and found Marion amazing at talking through everything.

Sarah – Office Manager – Exacutive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

“I completed the Accounting Technician Course with Pitman Training after being made redundant from my IT Position, but I was also keeping the accounts and payroll for my husband’s business on a voluntary basis, but had no real training.
I had to make a choice of either retraining for another IT position or taking my Accounts knowledge forward. I was sceptical regarding my accounts knowledge, but after a meeting with Pitman staff, I left feeling much more confident. The enthusiasm and commitment from the staff showed me that I was actually capable of making a career change.
The course was flexible, so I was able to work around home and current work commitments.
As soon as I was actually made redundant, I picked up a six month contract and since then I have worked almost non-stop on temp or fixed term contracts mainly through an agency. I often take my actual certificates with me to interviews and employers are impressed.
I am so glad that I went for the initial meeting regarding my career, it has helped me build a new career after the redundancy setback.”

SK – Accounting Technician DIploma

Book-Keeping, General Diploma, Private Individuals, Sage

“After graduating a few years ago and going off for a few years to live abroad, I then came back and decided to pursue a career in law. I decided the best route was to first get experience in a law firm and then perhaps study part time. My goal was to become a legal secretary to start off but the skills required such as Microsoft Office packages and knowledge of legal terminology and procedures was not something I had picked up at university!!
I decided I needed a foot in the door and chose to study for the legal secretarial diploma at Pitman. The course was great because it was completely flexible and the training facilities were of the highest standard. The supervisors were always happy and friendly and I was impressed that they really took an interest in everyone personally.
Towards the end of my course, the supervisors referred me to a vacancy at Simpson and Marwick for a litigation secretary. Litigation was the most interesting module and that was the area I wanted to get into. I decided to apply. The very next morning, I had an interview lined up and two days later I had the job. It was the first job I applied to. The HR manager at Simpson told me that the diploma at Pitman had secured me the job and she believed the course to be an excellent grounding for starting work there.”
As regards the job, I have been there for a few weeks now and I can honestly say that I’m loving every minute of it. It’s definitely challenging and at times hard work but it’s interesting and I work with a great group of people in the best litigation team in Scotland.
I’d also like to say a big thank you to the training team who helped me the most. They really went that extra mile to help me and they were always so friendly and nice to be around. Please pass on my thanks to them – they are great assets to Pitman!

LC – Legal Secretarial Diploma

General Diploma, Legal Secretarial, Private Individuals

I am able to write faster and take minutes of meetings.

Lucy – PA/Business Support Officer – Speedwriting

General PD, Organisations Testimonials, Speedwriting

” I would like to thank you for giving me this unique opportunity to change my life and get a good job as a bookkeeper.
To be honest, as a foreigner I was scared at hat the course would be too hard to study and understand but I decided to take this challenging opportunity and improve my skills.
The training materials were amazing. They were very well presented and easy to learn. However the greatest advantage was the Training Supervisors. At any point when you are stuck with the subject or do not understand the questions then all you have to do is ask and all the help you need is there for you.
After I completed just three of the modules I decided to look of a job as a part time bookkeeper and I was in seventh heaven when I was offered a job before I had even finished my course.
The knowledge I have received from Pitman has helped me to develop my skills and improve my financial situation.
I strongly believe that anyone with a bit of discipline, patience and effort can change their lives for the best with the help of Pitman Training.”

AKS – Accounting Technician Diploma

Book-Keeping, Private Individuals

Very good.

Laura – Project Co-ordinator – MS Project

IT Tutor Led, MS Project, Organisations Testimonials

“Before I started my training at Pitman I was unemployed, I had been working as a accounts assistant in a hotel for three years and although my last job was in accounting I had no knowledge or understanding of SageLine 50 Computerised Accounting, which is widely used throughout many organisations, so it was important for me to learn this accounting software.
I found all the staff really helpful in guiding and advising me throughout the course and when I had finished they suggested I should take the Computerised Sage 50 Payroll course to complement further my skills.
On finishing both courses, I was also advised by the staff to take the external examinations from the International Association of Bookkeepers (IAB) in both of the courses I had studied. Once I finished the IAB exams in June 2013 I became committed in searching for a job in an accountancy position. The knowledge I had gained and the results of the courses enhanced my C.V and I felt much more confident when applying for jobs.
After two months I managed to secure three interviews, two of which offered me jobs. I accepted a full time sales ledger assistant position in Skyscanner.
I would like to thank Pitman Training staff for all their help and support which has helped me to secure the job that I wanted.”

MR – Sage

Book-Keeping, Private Individuals, Sage

“I had worked in Lettings Management for over six years and decided to have a complete career change. Pitman Training offered a legal secretarial course which I was able to complete in two and a half months full time and in less than two weeks of completion of the course, I found work.
I registered with a few recruitment agencies but also sent my CV to law firms directly. I am now working as a PA for the main partner of a law firm and training as a paralegal.
Thanks to Pitman and the team at the Edinburgh office, who have been very helpful, I am thankful and happy embarking on my new career.”

RA – Legal Secretarial Diploma

Legal Secretarial, Private Individuals

I know the Diploma qualification was a major selling point. Without my Pitman Training I would be lost at sea!

E W – PA

Private Individuals

I am really enjoying the challenge of my new career and appreciate all that Pitman Training did to make it possible.

J M – Medical Secretary

Private Individuals

Clear and easy to follow instructions.

Karen – Cashroom Assistant – Word

IT Tutor Led, Organisations Testimonials, Word Seminars

“I spent many years living overseas, on returning to Scotland I was frustrated with the difficulty in finding employment due to my lack of work experience or qualifications in a particular field.
Completing the Legal Secretarial Diploma with Pitman Training has certainly changed this by providing me with the skills and confidence I needed to kick start my career.
Throughout the course the Staff were very helpful and friendly and when the time came to consider seeking employment the support and advice they offered was excellent. Just prior to completing the course I was offered a job in the legal department of a major financial institution in Edinburgh.
I’m absolutely delighted. I thoroughly enjoyed the whole training experience with Pitman, without the Diploma I know I would not have been offered the position.”

MG Legal Secretarial Diploma

Legal Secretarial, Private Individuals

“I’m presently studying an ECDL course with Pitman Training.
Prior to enrolling I had been made redundant from my post as a Publications Information Assistant, due to departmental re-structuring, within the media department of Strathclyde Police. As the workplace is constantly evolving, I decided to upgrade my skills and ECDL seemed the obvious choice – for me. The course has helped me gain the confidence to apply for jobs again, even those I’d previously considered outwith my comfort zone.
What I’ve enjoyed most about the course is the fact professionals are on hand if you have any problems, you can work at your own pace and the hours are flexible.However, for me, what makes Pitman Training so successful is its staff. They are friendly, approachable and very encouraging. Their cheery disposition makes it a joy to learn.
I wouldn’t hesitate to recommend Pitman Training.”

JW – ECDL

ECDL, Microsoft Office, Private Individuals

Engaging, easy to listen to, knowledgeable, great presence. The course quality was good.

Dandra – HVS Consultant – Presentation Skils

General PD, Organisations Testimonials, Presentation Skills

Overall excellent trainer with good psychological inferences too.

Blair – Managing Director – Presentation Skills

General PD, Organisations Testimonials, Presentation Skills

Marion created a fun training environment and always encourages questions and opinions.

Jennifer – Insolvency Administrator – Report Writing

General PD, Organisations Testimonials, Report Writing

Marion was very clear about the topic covered in the course. I found I actually enjoyed it more than I was expecting.

Jamie – Customer Service/Security – Receptionist Seminar

General PD, Organisations Testimonials, Receptionist Seminar

“I successfully completed Executive PA Diploma at Pitman in 2013. With the help of Pitman training I also gained Microsoft 2010 Master Qualification which enabled me to become a confident and proficient administrator in record times.
But most importantly, Pitman training changed my life, forever and beyond I could have ever imagined. I did not have a job and had a very low self-confidence. It took me a while to have a courage and sign up for the advanced course that I had chosen, but I never looked back since that moment and everything in my life went on from strength to strength.
The staff became my second family and I would like to thank you for making me a better person. Every day you were transforming a young girl into a confident successful woman. We, as students are so lucky to have you.
After completing Pitman I was working for a Law Company, Edinburgh College and sat further exams that enabled me to progress further in my career.
I have recently been accepted for the position of Sales Consultant with Travelex. It took me just 7 days to get approved for the job since I saw the vacancy at the Job Fair and had a phone call to congratulate me for getting the job!!
I owe a lot in my life to Pitman Training. It truly changes lives, it gives confidence in your professional abilities, provides you with necessary qualifications to get that Dream Job!!”

DT – Executive PA Diploma

Executive PA, General Courses, General Diploma, Private Individuals

Julie tailored the course excellently to the different interests/problems of the participants. She sought out appropriate material related to our fields of work. I felt the small course size was excellent.

Rachel – Manager – Influencing Skills

General PD, Influencing Skills, Organisations Testimonials

“I had been having trouble making the databases at work behave themselves but every problem that I had been having has been dealt with today.”

Access Level 2 A M——-Administration Co-ordinator

IT Tutor Led, Organisations Testimonials

“When I first came to Pitman my life was at a bit of a crossroads. I had just been made redundant from a job I had worked in for almost 13 years. I had been a hallmarker, putting hallmarks on pieces of jewellery. Although quite a skilled job, outside of this specialised profession my skills and experience were now to be useless in what was a tough and competitive job market.
So here I was out in the real world again, and in my mid 40’s too. This was when I decided, with some coaxing from my wife to go to Pitman and eventually enrolled in the Book Keeping level 2 module 1. The advisor explained the courses available and gave me some extra confidence that I could complete the course. I hadn’t done any real studying since I had left school many years ago, and was only barely computer literate but I soon got into the swing of things and started to really enjoy my course. The supervisors were always very helpful and I liked the peaceful, friendly environment to study in.
I had not long completed (and passed with distinction) my course when I was lucky enough to get a job as an accounts assistant with Menzies Distribution, in one of the biggest accounts departments in Edinburgh which I had seen advertised at the job centre. I had only been unemployed for 3 month but I’m sure that through my new qualification and support from Pitman I had now found a new Job in a completely different field.
I have now been at Menzies for over 2 years, and have recently returned to Pitman to study Sage 50 with plans to do Microsoft Excel next. I proved to myself that it’s never too late to start studying again.”

MB – Book-Keeping

Book-Keeping, General Courses, Private Individuals

“When I started my Executive PA Diploma last September I was quite unsure what direction my career was going in, I guess you may hear this fairly often, however as the course progressed and my confidence increased I felt ready to look for a PA Executive job. In January I was very successful to be offered the role PA to the Senior Dental Advisor at Practitioner Services (part of the NHS) which I believe my Pitman training played a pivotal part and gave the company confidence to employee me.
I have now completed my three month contract at Practitioner Services, so again I had to think about the direction my career would go. So, I am delighted to let you know that I have been offered a permanent job as a Training Co-ordinator, taking over all the logistics and administration associated with the training events and seminars that the Company delivers and I will be working directly with the Managing Director.
Therefore, I would like to take this opportunity to thank you and your training administration team without whom none of this would have happened.”

LF – Executive PA Diploma

Executive PA, Private Individuals

Excellent trainer, made you feel at ease and felt comfortable to join in.

Laura – PA to Directors – Time Management

General PD, Organisations Testimonials, Time Management

“Thank you for the excellent course and in particular your friendly and helpful staff. Being able to revise the course information and the convenience of the flexible hours made the learning much more enjoyable.”

SH – Diploma

General Diploma

“Working as a secretary with Axis Media I felt that I needed to brush up my skills on some of the Office programmes that I was using as part of my job as well as gaining a recognised qualification. The Fast Track Diploma did this for me, and clarified some of the “mysteries” surrounding programmes such as Access which I had used slightly but never fully explored.
The course books and audio CD were clear and easy to follow, and the training staff were all very friendly and helpful, to the point of offering advice even after the course had finished.
Their unfailing cheeriness and sense of humour (together with the excellent facilities and pleasant working surroundings) added to the good atmosphere at the Pitman’s centre which is why I’ve now come back to do another course!”

PF – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

“Our Trainer was excellent, this is the most knowledge I have ever taken from a course.”

Carol—-Edinburgh Business School

Organisations Testimonials, Supervisory Skills

The trainer was excellent and took time to make sure we all understood what we were doing.

Louise – Commercial Manager – Word

IT Tutor Led, Organisations Testimonials, Word Seminars

“I wanted to work in an area where I would be able to help people and make a difference and I thought that a career as a medical secretary in the NHS would fit the bill perfectly – I could use my previous secretarial and admin experience plus I would be helping to support a team in a patient-centred environment. To make this career change, I would need some knowledge of medical terminology and also how the medical secretarial role would work in practice, plus also upgrading my IT skills – the courses with Pitman’s were ideal.
I really enjoyed my courses at Pitman Training. As I had no previous medical secretary experience, I think the fact that I had completed the medical secretary introduction and medical audio transcription courses helped my application to stand out so that I was shortlisted for interview. Also, I needed to get my IT skills, such as Excel, PowerPoint and Access, bang up to date, which again will help my performance when I’m actually in my new job.
I really appreciated the flexibility of the courses and when I was finally given my redundancy from my previous employers and had the time to fully devote to my studies, I was able to knuckle down and get everything completed fairly quickly. It was also very good discipline for me to have the routine of going into the Pitman’s office every day. I found the Pitman staff very friendly and helpful at all times, and I appreciated being known on first name terms by them. The materials themselves were quite easy to work through, even areas where I had very little previous experience, such as Access and the more advanced functions of Excel – to be honest I was quite nervous at tackling these and it was great for my confidence to get through these courses without too much difficulty.”

CB – Medical and Microsoft Office

Medical, Microsoft Office, Private Individuals

“When I met you back in February 2014 my mental state was at a low ebb. After our chat you gave me hope within myself!
When I realised what I was about to undertake, trepidation set in. Well, five months later I achieved my goal attaining a Diploma in Administration Assistant. This is such an huge achievement for me, being the first actual qualification I’ve attained. So a huge pat on the back for me!!!!
What can I say about Pitman Training, Edinburgh, simply first class! Your supervisors are a great bunch, nothing was too much trouble. Even when it came to asking what potentially could be a ‘stupid’ question, they always treated you with respect. I certainly asked a few ‘stupid’ questions! Their patience and understanding was first class, knowing that some of us weren’t on the same level with computer programmes as they were.
The courses are well set out with books and audio to help you along. The audio and on screen items are clear and concise, keeping it both plain and simple.
After five months my confidence is returning and that can only be a good thing for my future.
I’ve managed to secure a job with Edinburgh City Council and If there ever becomes a need to learn further subjects, you’ll be the first people I’ll contact.
Many thanks for all the help I’ve had over the past five months, so much appreciated.”

IS – Administration Assistant Diploma

General Diploma

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