VA Essentials

Name: VA Essentials
Author: admin

About the Course

You’ll look at the complete picture of the role of a VA. You’ll look further into the career and lifestyle of a VA, necessary attributes for the role, business plans, equipment and software, legal requirements, risk management, data protection, finance and marketing, the delivery of the VA service and much more.

The course is accessed online so you can study at a time and place convenient to you. You’ll have the support of our Course Advisors if you need it, and once you’ve completed the course, you’ll gain a Pitman Training Certificate to validate the knowledge gained.

Course Info

Duration 4 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application)

Training Type Course

Study Type In centre, Online

Awards & Qualifications

Awarded 4 CPD points upon successful completion

Is this course right for me?

If you’re thinking of becoming a Virtual Assistant, our VA Essentials course will help give you a rounded overview of what is involved in running your own business as a Virtual Assistant.

Is this course for you?

This course would be great for anyone looking to start their own business working as a Virtual Assistant.

Awarded 4 CPD points upon successful completion

Duration 4 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application)

Course Content

In this online course there are 5 modules:

Module One – Introduction – This module includes an introduction to who the Virtual Assistant is and the role they perform; the VA’s potential client and case studies.

Module Two – Becoming a VA – In this module you’ll cover the reasons to become a VA; business goals; the attributes necessary to be a VA; the career and lifestyle; peer support.

Module Three – Starting up a Business – You’ll look at the business plan; types of business; your office location; equipment and software; business name; legal requirements; risk management; insurance; data protection; finance; accounting/tax/IR35; marketing and USPs.

Module Four Providing the Service – The fourth module looks at the initial contact; consultation preparation; consultation structure; safety; structuring services and packages; the contract; customer care; hours and charging; legal responsibilities regarding clients; complaints; recommendations; cover and contingency.

Module Five Summary – The final module gives a course round up and you’ll have the opportunity to test yourself on the knowledge learnt.

Course Overview

Aims and Objectives

VA Essentials is designed to give you an excellent insight into the role of a Virtual Assistant and look at everything the role comprises, from not only delivering the VA service to clients, but also covering all aspects of running your own business.

Career Path

Further study on a wider range of subjects such as bookkeeping, marketing and social media can lead to a full and rewarding career as a self-employed Virtual Assistant.

Pre-Requisites

There are no pre-requisites required for this course.

May 2024

May 15 @ 9:30 am - 4:30 pm Microsoft Project Introduction

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May 15 @ 9:30 am - 4:30 pm Meetings and Minutes

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May 16 @ 9:30 am - 4:30 pm PowerPoint Introduction

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Edinburgh 4 Queen Street, Edinburgh, United Kingdom

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Glasgow First Floor 82 Union Street, Glasgow, United Kingdom

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May 21 - May 22 Executive PA – 2-day workshop

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May 22 @ 9:30 am - 4:30 pm Identify and Manage Stress

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May 23 @ 9:30 am - 4:30 pm Telephone Techniques

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May 28 - May 30 Train the Trainer – 3- day workshop

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Edinburgh 4 Queen Street, Edinburgh, United Kingdom

Testimonials

“I studied the Microsoft Fast Track Diploma and the computer keyboard skills course two years ago. At the time I was completing my Open University degree, and panicking because I had to submit a properly- bound word-processed project, including diagrams taken from scientific journals and I barely knew how to switch the computer on! In my first session I was advised to undertake the introduction to Windows course first because I didn’t have even the very basics.
Having overcome that first hurdle, I really enjoyed the course. The supervisors were really helpful and patient, and never made me feel that I was being stupid, even when I was! I got a distinction for the diploma, and first class honours for the degree. I am now studying for an MSc at Edinburgh University, and I don’t know how I’d cope without the IT skills I gained through the diploma. Even though I’ve forgotten a lot of what I learned through lack of use, I feel I have so much more confidence to try things I would not have attempted before.
My typing speed will never set the world alight, but compared to my former two-fingered jabbing it’s brilliant. Even my teenage daughters have stopped laughing at my efforts!
Thanks to Pitman for a real confidence boost!”

GD – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

“After graduating a few years ago and going off for a few years to live abroad, I then came back and decided to pursue a career in law. I decided the best route was to first get experience in a law firm and then perhaps study part time. My goal was to become a legal secretary to start off but the skills required such as Microsoft Office packages and knowledge of legal terminology and procedures was not something I had picked up at university!!
I decided I needed a foot in the door and chose to study for the legal secretarial diploma at Pitman. The course was great because it was completely flexible and the training facilities were of the highest standard. The supervisors were always happy and friendly and I was impressed that they really took an interest in everyone personally.
Towards the end of my course, the supervisors referred me to a vacancy at Simpson and Marwick for a litigation secretary. Litigation was the most interesting module and that was the area I wanted to get into. I decided to apply. The very next morning, I had an interview lined up and two days later I had the job. It was the first job I applied to. The HR manager at Simpson told me that the diploma at Pitman had secured me the job and she believed the course to be an excellent grounding for starting work there.”
As regards the job, I have been there for a few weeks now and I can honestly say that I’m loving every minute of it. It’s definitely challenging and at times hard work but it’s interesting and I work with a great group of people in the best litigation team in Scotland.
I’d also like to say a big thank you to the training team who helped me the most. They really went that extra mile to help me and they were always so friendly and nice to be around. Please pass on my thanks to them – they are great assets to Pitman!

LC – Legal Secretarial Diploma

General Diploma, Legal Secretarial, Private Individuals

The training course helped me to build on my degree and specialise in Microsoft Skills to help me find employment in the computer support and administration industry. I enjoyed being able to get a “hands on” approach from the course.

M H – IT Systems Administrator

Private Individuals

Changing career direction after leaving college early was a difficult thing to do, but training with Pitman gave me brilliant skills and has enabled me to get to where I am now. My CV is looking good and I feel 100% more confident because I know I have the right skills.

B D – Project Administrator

Private Individuals

Very good pace, pitch and tone. Excellent subject knowledge which was explained clearly. Well structured, informative course pitched at the right pace in a relaxed environment.

Nick – Change Manager – Train The Trainer

General PD, Organisations Testimonials, Train the Trainer

“The course exceeded my expectations and I would recommend it to all my colleagues and will let our training department know that it was excellent”

Bob—–Co-ordinator—–Voluntary Sector

Organisations Testimonials, Time Management

“I have completed a number of with Pitman Training since 2007, including ECDL course and the MCSA.

I have always found the staff at the training centre to be very helpful, friendly and supportive, in particular John whose help, advice and technical expertise has been an invaluable resource to me throughout my MCSA.

Prior to doing the course I had very little computer experience and was working as a Stockroom Supervisor but in May this year after completing my second last exam I managed to secure my first full time position in IT as an IT Assistant with a well known Scottish charity.”

SH – IT Assistant

IT Technical, Private Individuals

“Great Knowledge on subject. Friendly and relaxed throughout. Excellent!”

Word Introduction Andy McDougall—–National MuseumsScotland

IT Tutor Led, Organisations Testimonials

“I started the Executive PA/Secretarial Diploma course at the Pitman Training Centre in Edinburgh in August 2012 and followed up with 2 Legal Modules.
Before I started my Pitman Training course I was working in retail and not feeling like I was getting anything out of my job. My training has helped me to build up the knowledge and skills required to work in a much more demanding position and has been a great help to me.
In April 2013, I left my job and applied for a job as a receptionist at a Hotel outside Aberfeldy – a job which a friend had seen advertised and suggested I applied for. The job description entailed working mainly behind reception, dealing with guests, but also comprised of a lot of secretarial based work such as organising functions and meetings and typing up notes and menus etc. I was offered the job only hours after I went for the interview and so of course accepted it straight away.
I applied for the receptionists job 9 months after I began my course, as initially I was in no great rush to find another job, but would rather focus on working through the modules so that I would have the necessary experience for when I did decide to apply for something else.
I have loved doing my Pitman courses and have found the workbooks and online exercises very beneficial. I have enjoyed being able to work through each part of the course in my own time and being able to repeat exercises and aspects of modules has definitely been a help, especially on some of the more tricky subjects. It has made me a feel a lot more comfortable in what I am doing and has allowed me to go over parts that I was having any difficulty with.
All of the tutors and staff at the Centre in Edinburgh have been fantastic, and are always there on the end of the phone or an email whenever I have needed any help or clarification on any part of the course. They have always been more than happy to give me advice and guidance, no matter how trivial I think my questions are.
My experience at Pitman Training has been excellent and I will definitely consider doing another course at the Centre in the future, and would highly recommend it to other people.”

CS – Legal/ Executive PA Diploma

Executive PA, General Diploma, Legal Secretarial, Private Individuals, Secretarial Diploma

After having completed the Secretarial Diploma, I have managed to get a job at the Royal Bank of Scotland. I would like to thank you for the fantastic training I have had, and have recommended Pitman Training to several people.

S W – Secretary

Private Individuals

High praise. Marion drew from her own experiences which I appreciated. She was able to help us with our individual issues. She listed to us and adapted her training to suit our needs.

Alanna – Office Manager/PA – Executive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

’Not only was this an excellent learning experience, but also great fun. I picked up some great tips on how to command and hold the attention of a less than enthusiastic audience and I found the section on voice coaching extremely useful.
The course really helps develop confidence, particularly with regard to the advice on body language and stance and I would recommend that everyone who has to present to small or large audiences should attend.’’

Jacqui C—-HR Manager—-Citizens Advice

Organisations Testimonials, Presentation Skills

I am now at the start of a great career in Networking, due mainly, to starting my MCSE course.

J M – Trainee Network Analyst

Private Individuals

“I spent many years living overseas, on returning to Scotland I was frustrated with the difficulty in finding employment due to my lack of work experience or qualifications in a particular field.
Completing the Legal Secretarial Diploma with Pitman Training has certainly changed this by providing me with the skills and confidence I needed to kick start my career.
Throughout the course the Staff were very helpful and friendly and when the time came to consider seeking employment the support and advice they offered was excellent. Just prior to completing the course I was offered a job in the legal department of a major financial institution in Edinburgh.
I’m absolutely delighted. I thoroughly enjoyed the whole training experience with Pitman, without the Diploma I know I would not have been offered the position.”

MG Legal Secretarial Diploma

Legal Secretarial, Private Individuals

I am really enjoying the challenge of my new career and appreciate all that Pitman Training did to make it possible.

J M – Medical Secretary

Private Individuals

The trainer was very knowledgeable and helpful. The facilities were good to. Very good – highly recommend to anyone.

Dawn – Head of Project Management – MS Project

IT Tutor Led, MS Project, Organisations Testimonials

“I had been having trouble making the databases at work behave themselves but every problem that I had been having has been dealt with today.”

Access Level 2 A M——-Administration Co-ordinator

IT Tutor Led, Organisations Testimonials

Engaging, easy to listen to, knowledgeable, great presence. The course quality was good.

Dandra – HVS Consultant – Presentation Skils

General PD, Organisations Testimonials, Presentation Skills

The trainer was engaging with audience, friendly, approachable and covered content of course excellently.

Tracey – Employer Engagement Officer – Communication Skills

Communication Skills, General PD, Organisations Testimonials

I am able to write faster and take minutes of meetings.

Lucy – PA/Business Support Officer – Speedwriting

General PD, Organisations Testimonials, Speedwriting

Julie related ‘real life’ situations which I could relate to.

Paul – Problem Manager – Communication Skills

Communication Skills, General PD, Organisations Testimonials

Excellent.

Alison – Receptionist – Outlook

IT Tutor Led, Organisations Testimonials, Outlook Seminar

Will be taking a lot from the course back to the work place.

Graham – Home Manager – Conflict Management

Conflict Management, General PD, Organisations Testimonials

I have a job with the Inland Revenue as a Revenue Assistant. I enjoyed your course’s flexibility the most, as it was at my own pace.

J M – Inland Revenue Assistant

Private Individuals

Excellent facilities. Excellent trinaing course!

Kirsty – Team Organiser – PowerPoint

IT Tutor Led, Organisations Testimonials, Powerpoint Seminars

It took me a day to find a job after I left the course. The diploma taught me how to type well and use all the necessary computer programmes to the point where I am helping others at work with their queries about Excel and Access.

R G – PA to Consultant Cardiologist

Private Individuals

The training has helped give me a lot of the practical skills I needed to be a secretary. But more importantly it gave me confidence in myself and my ability to go out and get a job, knowing I had a great head start in comparison with many other people in the job market.

S D – Executive PA

Private Individuals

“When I first came to see you I found myself aged 50 with no skills to offer the modern workplace and I had no idea how I would earn a living and support myself financially. I decided to undertake the Legal Secretarial Diploma and, at first, it felt like I had such a huge mountain to climb. However, I kept reminding myself of that well worn quote that, even the longest journey begins with one small step. I was able to study as and when I could and fit it around all the personal changes that were going on in my life.
With the patience, help and support and encouragement of everyone at Pitman I gained my diploma. However, I wasn’t sure if being a legal secretary was what I wanted to do so I decided to temp for a while to gain experience and ‘test the waters’. Since then, I have been a Medical Secretary, Office Manager in a very busy recruitment consultancy and, more recently, Administrator in a small firm of quantity surveyors.
At the end of last year I decided to start looking for a permanent post and have just been offered a part-time position as Audio Typist/Medical Secretary. This will bring together my previous nursing experience and knowledge of medical terminology with all that I have learned at Pitman and consolidated while temping.
I have such fond memories of the training room and found all the staff to be friendly and helpful. I would recommend the courses to anyone and wish I had discovered Pitman years ago. Big thanks to you all.”

JG – Legal Secretarial Diploma

Private Individuals, Secretarial Diploma

” I would like to thank you for giving me this unique opportunity to change my life and get a good job as a bookkeeper.
To be honest, as a foreigner I was scared at hat the course would be too hard to study and understand but I decided to take this challenging opportunity and improve my skills.
The training materials were amazing. They were very well presented and easy to learn. However the greatest advantage was the Training Supervisors. At any point when you are stuck with the subject or do not understand the questions then all you have to do is ask and all the help you need is there for you.
After I completed just three of the modules I decided to look of a job as a part time bookkeeper and I was in seventh heaven when I was offered a job before I had even finished my course.
The knowledge I have received from Pitman has helped me to develop my skills and improve my financial situation.
I strongly believe that anyone with a bit of discipline, patience and effort can change their lives for the best with the help of Pitman Training.”

AKS – Accounting Technician Diploma

Book-Keeping, Private Individuals

“Before I started my training at Pitman I was unemployed, I had been working as a accounts assistant in a hotel for three years and although my last job was in accounting I had no knowledge or understanding of SageLine 50 Computerised Accounting, which is widely used throughout many organisations, so it was important for me to learn this accounting software.
I found all the staff really helpful in guiding and advising me throughout the course and when I had finished they suggested I should take the Computerised Sage 50 Payroll course to complement further my skills.
On finishing both courses, I was also advised by the staff to take the external examinations from the International Association of Bookkeepers (IAB) in both of the courses I had studied. Once I finished the IAB exams in June 2013 I became committed in searching for a job in an accountancy position. The knowledge I had gained and the results of the courses enhanced my C.V and I felt much more confident when applying for jobs.
After two months I managed to secure three interviews, two of which offered me jobs. I accepted a full time sales ledger assistant position in Skyscanner.
I would like to thank Pitman Training staff for all their help and support which has helped me to secure the job that I wanted.”

MR – Sage

Book-Keeping, Private Individuals, Sage

‘’I would like to say how much I enjoyed the above course yesterday. I have to say this ranked as one of the very best courses I have attended and I now have a more positive attitude towards meetings/minute taking. Please pass my thanks to the trainer.’’

L D

Minutes and Note Taking, Organisations Testimonials

Excellent trainer. Knowledgeable with a very pleasant and helpful manner.

Julie – Manager – Outlook

IT Tutor Led, Organisations Testimonials, Outlook Seminar

The skills that I learnt on the course come up time and time again on a daily basis and I am sure that the diploma on my CV has ensured interviews for a number of job applications.

L B – PR Assistant

Private Individuals

I am convinced that my Pitman Training Diploma impressed them, and I certainly felt confident when I had to do a series of “skills tests” on Word and Excel. The skills I attained at Pitman Training have been invaluable, and I’ve become known as the person to see if anyone has any Microsoft Office problems!

B S – Project Officer

Private Individuals

I thought the Executive PA Seminar was just fantastic, our trainer was excellent, she was completely inspirational and motivational, she really knows her stuff and maintained your interest at all times. I would recommend this course to any PA who is looking to increase their confidence in knowing how best to deal with their boss, the assertiveness training in particular has proved to be very useful!
Overall, it proved to be an invaluable opportunity to gain useful skills and share experiences with other PA’s. I’m already thinking of which course I can go on next!

Hayley—–PA

Executive PA, Organisations Testimonials

The learning process used by you is so relaxing and such an enjoyable was to learn. I have studied a lot in my time, but this is the first time it has really been fun.

J L

Private Individuals

A very good course. Learned quite a lot of new supervision tips that I never knew. Hope to take things I have learned from this course into my working environment which hopefully will make me a good supervisor.

William – Maintenance Chargehand – Supervisory Skills

General PD, Organisations Testimonials, Supervisory Skills

Julie was obviously very confident and capable with content on course. Wonderful style and completely approachable. Overall the course is very hard to fault. Julie was lovely throughout and left me with a really thorough understanding which will be very valuable. Thank you.

Tracey – Student – Train The Trainer

General PD, Organisations Testimonials, Train the Trainer

I completely understood the topics covered and everything was explained very well. Thank you!

Abbi – Receptionist Seminar

General PD, Organisations Testimonials, Receptionist Seminar

“I recently studied Marketing Essential with Pitman Training. I currently deal with marketing in my business. As Managing Director and Marketing Director I felt it necessary to gain some formal training in marketing.
Pitman Training’s course allowed me to study at my own pace in my own time and at my convenience – thus alleviating the stress that returning to study can cause. The on hand tutors provided efficient and effective back up and the training room was a peaceful and relaxed area to study.
I thoroughly recommend Pitman Training – and even signed up for a Diploma course with them as a direct result of enjoying the Marketing Essentials Course.”

GS – Marketing Essentials

General Courses, Private Individuals

“Thank you for the excellent course and in particular your friendly and helpful staff. Being able to revise the course information and the convenience of the flexible hours made the learning much more enjoyable.”

SH – Diploma

General Diploma

The course content was clear and relevant. I met the objectives I came with.

Leanne – Sales Executive – PowerPoint

IT Tutor Led, Organisations Testimonials, Powerpoint Seminars

I was wary of attending the course as this was new to me but I fitted in very well and had a great two days. Thank you.

Louise – Office Manager – Supervisory Skills

General PD, Organisations Testimonials, Supervisory Skills

Marion was great. She made the day very interesting and adapted it well to suit individual needs.

Laura – Admin Assistant – Better Business Writing

Better Business Writing, General PD, Organisations Testimonials

“I studied a Pitman Accounting Technician Diploma. My intention was to use the course to complement my accounting qualification and as a return to work plan in my chosen career area.
Since my training, I believe that the course has assisted me in that I am now being trained for cash office duties and procedures. I have as well been given a chance on a volunteer basis by one of the housing association in their accounts departments through courtesy of Central Scotland Racial Equality Council, where am having a chance to work with Sage Line 50 v12 and Sage payroll. Am drawing heavily from what I have learnt in Pitman Training.
I would lik to thank all the staff at Pitman and especially the Supervisors who were very helpful whenever I needed assistance.
Having been allowed to pay for the Course on monthly instalments, making it possible for me to afford the Course in easy instalments.
The fact that you can be able to programme your time of attendance is a big plus to the college.
The courses are very well presented in a methodical manner that makes it easy to follow and would recommend to others who are looking forward for training.”

EK – Accounting Technician Diploma

Book-Keeping, General Diploma, Private Individuals

I have just completed my Accounting Technician Diploma with Pitman in Edinburgh.
I had relocated to Fife after working as an Office Manager in Livingston and I was now at home looking after my 3yr old son. I had tried to get a couple of part time admin jobs but was unsuccessful, with the view being that I was over qualified. I therefore felt that it would be easier to work from home as a self employed bookkeeper, this would mean I could earn some money and have the flexibility to look after my son. I had carried out various aspects of invoicing etc over the years but could never call myself a bookkeeper, I therefore needed to get a formal qualification that would give prospective clients the trust required.
After checking the internet I contacted Fran Maclean in Edinburgh, she invited me in for a chat and on her advice I arranged to complete the Accounting Technician Diploma as this was better suited to running your own business rather than just being an employee.
I arranged to complete my diploma from home, and only had to visit the Office in Edinburgh for 2 modules. I enjoyed every minute of this diploma, as I was able to fit the studying around home life. Help was available if required but the learning materials were actually so good that I don’t think I ever needed to call for help.
I have now completed my Diploma and am arranging to sit the Institute of Certified Bookkeepers entrance exam, this will allow me to portray a much more professional image when dealing with clients.
Completing this Diploma has given me much more confidence, and as a result I have decided to widen the scope of my business idea.
I would have no hesitation in recommending Pitman Training and am sure that I will continue to use them myself in the future.

PC – Accounting Technician Diploma

Book-Keeping, Private Individuals

“Working as a secretary with Axis Media I felt that I needed to brush up my skills on some of the Office programmes that I was using as part of my job as well as gaining a recognised qualification. The Fast Track Diploma did this for me, and clarified some of the “mysteries” surrounding programmes such as Access which I had used slightly but never fully explored.
The course books and audio CD were clear and easy to follow, and the training staff were all very friendly and helpful, to the point of offering advice even after the course had finished.
Their unfailing cheeriness and sense of humour (together with the excellent facilities and pleasant working surroundings) added to the good atmosphere at the Pitman’s centre which is why I’ve now come back to do another course!”

PF – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

I have a better understanding of how to manage conflict in the work place, and how to be more confident.

Ann – Staff nurse – Conflict Managment

Conflict Management, General PD, Organisations Testimonials

Fantastic!

Nic – Senior Pilot/OSM – Report Writing

General PD, Organisations Testimonials, Report Writing

Marion had great knowledge. I benefited from the examples provided. Great that Marion encouraged discussion, as the hints and tips will help me in my work environment.

Natalie – Executive Assistant – Executive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

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