Professional Receptionist Essentials

Name: Professional Receptionist Essentials
Author: admin

About this course

If you’re thinking of becoming a receptionist, then our Professional Receptionist Essentials course is a great place to start. The course itself will give you a well-rounded knowledge of what it takes to be a receptionist, and how you can build your skills up to be the best receptionist you possibly can be.

The course covers everything from the basics, right through to the lifestyle of a receptionist, so you can be sure that you’re covering all bases as you work through it. Within the course, there are lessons that cover things from punctuality and daily tasks, to highlighting the importance of the work/life balance and car sharing. No stone has been left unturned in this course so it’s the perfect starting point on your journey towards becoming an accomplished receptionist.

Content is not the only positive thing about this course either. As the course is wholly online, you can study wherever and whenever suits you. As always, there will be a Course Advisor on-hand to provide support if you need it. Once completed, you will be given a Pitman Training Certificate to validate the knowledge you’ve gained from the course.

Course Info

Duration 2 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application)

Training Type Course

Study Type In centre, Online

Awards & Qualifications

Awarded 2 CPD points upon successful completion

Is this course right for me?

The Professional Receptionist Essentials course has been designed to give people the chance of becoming the best receptionist they can be.

Is this course for you?

This course is ideal for those wishing to become receptionists, and who want to work their way up to being a senior-level receptionist. This course covers the relevant skills that potential receptionists ill need, and provides students with scenarios that they may find themselves in. Unlike many receptionist courses, this course focuses on the job, the lifestyle and other aspects that students can expect by becoming a receptionist. The online nature of the course gives students the freedom to study flexibly and at their own pace too.

Awarded 2 CPD points upon successful completion

Duration 2 HOURS (Actual course duration will vary from individual to individual, based on prior skills and application)

Course Content

In this course there are 4 modules:

Module One ‘Introduction’: This section of the course will take you through what you should expect as a receptionist. You’ll learn about what the role is, what it entails, and what kind of case studies you may be presented with in your job as a Receptionist.

Module Two ‘The Role of a Receptionist’: This section covers the basic skills a receptionist needs to have in order to get an entry level job. Skills you’ll cover in this module will include: ‘Punctuality’, ‘Answering the Phone’, ‘Effective Communication’, and ‘Being the First Face on the Foyer Floor’.

Module Three ‘What Makes a Good Receptionist?’ : This section will look at more developed skills that you should try and attain as you become more experienced. Lessons and advice based on ‘Learning Another Language’, ‘Bookkeeping’, ‘Effective Communication’ and ‘Using IT Skills’ are all included in this module

Module Four ‘A Receptionist’s Lifestyle’: This section covers areas that a receptionist can expect to happen once they’re in their desired role. Areas such as ‘The Work/Life Balance’, ‘Commuting’ and ‘Flexible Working’ are all covered in this module.

Course Overview

Aims and Objectives

The Pitman Training Professional Receptionist Essentials course should give you a complete insight into how the receptionist role works and what you can do to become the very best, senior-level receptionist you can be.

By the end of the course, you should be ready to enter an entry level receptionist job.

Career Path

Further study on a wider range of subjects such as bookkeeping, a Receptionist Diploma and gaining more office IT skills can give you access to senior-level receptionist roles as your experience grows.

Pre-Requisites

There are no pre-requisites for this course.

May 2024

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Testimonials

Will be taking a lot from the course back to the work place.

Graham – Home Manager – Conflict Management

Conflict Management, General PD, Organisations Testimonials

I know the Diploma qualification was a major selling point. Without my Pitman Training I would be lost at sea!

E W – PA

Private Individuals

Engaging, easy to listen to, knowledgeable, great presence. The course quality was good.

Dandra – HVS Consultant – Presentation Skils

General PD, Organisations Testimonials, Presentation Skills

“When I first came to Pitman my life was at a bit of a crossroads. I had just been made redundant from a job I had worked in for almost 13 years. I had been a hallmarker, putting hallmarks on pieces of jewellery. Although quite a skilled job, outside of this specialised profession my skills and experience were now to be useless in what was a tough and competitive job market.
So here I was out in the real world again, and in my mid 40’s too. This was when I decided, with some coaxing from my wife to go to Pitman and eventually enrolled in the Book Keeping level 2 module 1. The advisor explained the courses available and gave me some extra confidence that I could complete the course. I hadn’t done any real studying since I had left school many years ago, and was only barely computer literate but I soon got into the swing of things and started to really enjoy my course. The supervisors were always very helpful and I liked the peaceful, friendly environment to study in.
I had not long completed (and passed with distinction) my course when I was lucky enough to get a job as an accounts assistant with Menzies Distribution, in one of the biggest accounts departments in Edinburgh which I had seen advertised at the job centre. I had only been unemployed for 3 month but I’m sure that through my new qualification and support from Pitman I had now found a new Job in a completely different field.
I have now been at Menzies for over 2 years, and have recently returned to Pitman to study Sage 50 with plans to do Microsoft Excel next. I proved to myself that it’s never too late to start studying again.”

MB – Book-Keeping

Book-Keeping, General Courses, Private Individuals

Before Pitman I was not working and was finding it difficult to get job. My lack of computer experience was the major factor. Then a friend recommended Pitman Training to me. Since then my life has dramatically changed from worse to better.
As soon as I completed my studies at Pitman and was about to go to Napier University, I got a job as Fulfilment Officer at Help The Age on part time basis. Pitman Training has helped me in so many ways. It made me very confident in the use PC, my knowledge in Finance has improved a lot due to the practical aspects involved in the studies of which you cannot get in university. I was so confident in the use of sage accounting, purchases and sales ledger invoice processing and accounts reconciliations.
I got my first job three days after completing my studies and since I have had a number temporary jobs due my Pitman qualification. I have worked with HBOS, Quayle Munro Ltd-Investment Banking, City of Edinburgh Council, Action Group and SSPCA, all on temporary basis as Finance Officer since I left Pitman.
I have now secured a permanent employment as Development Finance Administrator with National Trust of Scotland. I got this job because of what I achieved in Pitman as my Line Manager commented. Without Pitman I would not have reached where I am today. God bless Pitman and all the staff in Edinburgh.
Everything at Pitman-Edinburgh is perfect. The trainers are wonderful and willing to help at all time. As someone from Africa, I was finding it very complex to type and to use computer as well but they took their time to teach all the basic necessities and now I am one of the best in computers at work.
The environment is very conducive, the receptionist is the best I have ever met and the course advisors are everything. They care, are very kind, patience and motivates everyone.
I am what I am today because of Pitman Training.

IN – Diploma

General Diploma, Private Individuals

“I started doing a Secretarial Diploma at Pitman because I had been working in retail since graduating from university in 2008. I had pretty good admin skills but no qualifications and felt like I was stuck in a rut. Pitman was a perfect fit for me because I was working shifts at my job at Glasgow Science Centre and could come in whenever I was free.
At first I thought I was just going to be getting a qualification for skills I already had but I actually learned a lot more than I expected. Modules like Effective Business Communication were helpful and I did electives in Access and Introduction to Medical Secretary which was extremely helpful in getting my new job.
In May 2013, before I had even completed my diploma, I started my job as an Audio Typist for the NHS. I had been searching the NHS pages before I started my diploma and it took the help of Pitman to actually help me find a job. My typing and audio typing skills along with the medical terminology learned in Pitman have been essential in my progress within my job with my manager telling me she feels I have a career in the NHS ahead of me.
I just discovered today that I received a distinction for my diploma and am now thinking of where to move up within my new sector. Without Pitman, I don’t think I would have been able to get out of retail so I’m very happy to have chosen to take this course!”

EJ – Secretarial Diploma

General Diploma, Private Individuals, Secretarial Diploma

Training was excellent – very knowledgeable and able to answer questions and provide examples.

Dawn – Information and Knowledge Manager – Project Management Principles

General PD, Organisations Testimonials, Project Management

Very useful, customised experience, highly recommended.

Sam – Programme Officer – Project Management Principles

General PD, Organisations Testimonials, Project Management

“This was one of the most useful training sessions I have ever been to.The tutor gave a lot of practical advice and I thought asking people to commit to action plans to take advice back to the workplace was great.The trainer really listened to people and made sure everyone’s objectives were dealt with fully.”

Zoe Westwood—–Project Officer—-Changeworks

Organisations Testimonials, Time Management

The trainer had an excellent general knowledge which helped with explaining things in the course.

Annette – Production and Accounts – Project Management Principles

General PD, Organisations Testimonials, Project Management

Marion was great. She made the day very interesting and adapted it well to suit individual needs.

Laura – Admin Assistant – Better Business Writing

Better Business Writing, General PD, Organisations Testimonials

Excellent.

Alison – Receptionist – Outlook

IT Tutor Led, Organisations Testimonials, Outlook Seminar

The trainer was capable of explaining things so they were easily understood and answered all questions I had during the Intermediate Course.

Amy – Admin Assistant – Access

Access Seminars, IT Tutor Led, Organisations Testimonials

I am able to write faster and take minutes of meetings.

Lucy – PA/Business Support Officer – Speedwriting

General PD, Organisations Testimonials, Speedwriting

“I was amazed with what I achieved with My course. I’m over 3 months into my job at HM Revenue and Customs and the background I received through the Accounting Technician Diploma undoubtedly helped me secure the job and has helped ‘on the job’.”

GM – Accounting Tecnhnician Diploma

Book-Keeping, Private Individuals

“I recently studied Marketing Essential with Pitman Training. I currently deal with marketing in my business. As Managing Director and Marketing Director I felt it necessary to gain some formal training in marketing.
Pitman Training’s course allowed me to study at my own pace in my own time and at my convenience – thus alleviating the stress that returning to study can cause. The on hand tutors provided efficient and effective back up and the training room was a peaceful and relaxed area to study.
I thoroughly recommend Pitman Training – and even signed up for a Diploma course with them as a direct result of enjoying the Marketing Essentials Course.”

GS – Marketing Essentials

General Courses, Private Individuals

I found learning at Pitman Training was enjoyable, which makes all the difference. It was probably one of the best decisions I have made in the last decade.

S E

IT Tutor Led, Private Individuals

“I studied the Executive PA Diploma with Pitman. I started studying it in January 2013, it was a great way to start the new year.
Before training I was working in a pub. Having graduated from Glasgow University with an English degree, I found it very difficult to get a job and to know what jobs to apply for. I began working in a hotel for three years before I realised no matter how good I was at my job or how many shifts I had done, there was no room for growth.
Training really helped me, it helped me get some focus and direction and it was a great way to learn new skills. It allowed me to get up to speed with all the Microsoft packages and to get back into the way of using computing skills. It also allowed me to broaden my job search as I now had skills I didn’t have before and skills that companies were looking for.
I now work at St Margaret of Scotland Hospice, which I am really enjoying, where I have been employed as a Receptionist and Medical Secretary.
I really enjoyed my Pitman course, all the staff were very friendly and always willing to help out with any problems. I definitely feel if I hadn’t done the Pitman course I would have struggled for even longer to find a job.”

LN – Executive PA Diploma

Executive PA, General Diploma, Private Individuals

Overall excellent trainer with good psychological inferences too.

Blair – Managing Director – Presentation Skills

General PD, Organisations Testimonials, Presentation Skills

My knowledge and understanding has vastly improved thanks to Callum. He was an excellent trainer, very patient and information was given clearly. I was able to understand all the formulas!

Lesley – Practice Manager – Excel

Excel Seminars, IT Tutor Led, Organisations Testimonials

“When I first came to see you I found myself aged 50 with no skills to offer the modern workplace and I had no idea how I would earn a living and support myself financially. I decided to undertake the Legal Secretarial Diploma and, at first, it felt like I had such a huge mountain to climb. However, I kept reminding myself of that well worn quote that, even the longest journey begins with one small step. I was able to study as and when I could and fit it around all the personal changes that were going on in my life.
With the patience, help and support and encouragement of everyone at Pitman I gained my diploma. However, I wasn’t sure if being a legal secretary was what I wanted to do so I decided to temp for a while to gain experience and ‘test the waters’. Since then, I have been a Medical Secretary, Office Manager in a very busy recruitment consultancy and, more recently, Administrator in a small firm of quantity surveyors.
At the end of last year I decided to start looking for a permanent post and have just been offered a part-time position as Audio Typist/Medical Secretary. This will bring together my previous nursing experience and knowledge of medical terminology with all that I have learned at Pitman and consolidated while temping.
I have such fond memories of the training room and found all the staff to be friendly and helpful. I would recommend the courses to anyone and wish I had discovered Pitman years ago. Big thanks to you all.”

JG – Legal Secretarial Diploma

Private Individuals, Secretarial Diploma

Well delivered, friendly and approachable.

Claire – Property Services Assistant – Report Writing

General PD, Organisations Testimonials, Report Writing

The course was invaluable in helping me to work in the publishing industry and my two employers have been very impressed by the diploma.

R J – Publishing

Private Individuals

“I studied the Fast Track Microsoft Skills Diploma and touch typing. Before my training with Pitman I was unemployed as I had been made redundant. Within 4 months of starting my training I got a job working as Receptionist/Admin for The Edinburgh Physiotherapy Centre. I was successful in my application over other applicants due to the training I was doing and my boss was very impressed with the knowledge and skills I had learned with Pitman.
I was promoted to Operations manager within 6 months this was partly due to my knowledge base of Microsoft Office.
I thought the training I received with Pitman was second to none and would recommend your services to anyone. The service is excellent and the staff are very helpful and understanding. Thanks to the excellent service and training of Pitman I am now more confident and efficient at my job.”

NG – Fast Track Diploma

General Diploma, Microsoft Office, Private Individuals

The course was catered specifically to spreadsheets I use in my daily business, so was invaluable, useful and relevant.

Jennifer – Examinations Administrator – Excel

Excel Seminars, IT Tutor Led, Organisations Testimonials

Marion was really good and helped me to understand what I was doing and extremely fun.

Fiona – Trainee Administrator – Assertiveness

Assertiveness, General PD, Organisations Testimonials

” I would like to thank you for giving me this unique opportunity to change my life and get a good job as a bookkeeper.
To be honest, as a foreigner I was scared at hat the course would be too hard to study and understand but I decided to take this challenging opportunity and improve my skills.
The training materials were amazing. They were very well presented and easy to learn. However the greatest advantage was the Training Supervisors. At any point when you are stuck with the subject or do not understand the questions then all you have to do is ask and all the help you need is there for you.
After I completed just three of the modules I decided to look of a job as a part time bookkeeper and I was in seventh heaven when I was offered a job before I had even finished my course.
The knowledge I have received from Pitman has helped me to develop my skills and improve my financial situation.
I strongly believe that anyone with a bit of discipline, patience and effort can change their lives for the best with the help of Pitman Training.”

AKS – Accounting Technician Diploma

Book-Keeping, Private Individuals

“I just wanted to send you a quick email to say thank you most sincerely for finding me a place on the course. I have to say to you that I found the course totally inspirational. I have been on many courses, some dreadful and some ok, but none came anywhere near to the quality delivered by Pitman Training. The Trainer was so energetic, enthusiastic, very knowledgeable, friendly and adaptable to our needs – no wonder you heard the hoots of laughter from the course room, everyone was just enjoying it so much. It was a great group as well, lots of characters and this helped as well.
Our Trainer kept us totally captivated for 3 days and that’s no easy task when delivering – she is a gem. If I could be a Trainer with even half her ability I would be delighted.”

Derek Walker ——Project Manager

Organisations Testimonials, Train the Trainer

Excellent facilities. Excellent trinaing course!

Kirsty – Team Organiser – PowerPoint

IT Tutor Led, Organisations Testimonials, Powerpoint Seminars

Excellent trainer, made you feel at ease and felt comfortable to join in.

Laura – PA to Directors – Time Management

General PD, Organisations Testimonials, Time Management

The skills that I learnt on the course come up time and time again on a daily basis and I am sure that the diploma on my CV has ensured interviews for a number of job applications.

L B – PR Assistant

Private Individuals

“I’d like to thank all your team for their help whilst I was training for the MS Office Plus Diploma. They were all open, very friendly, and knowledgeable in all the MS Office applications and the supporting PC hardware & software. I particularly liked the training format, informative, user friendly application manuals & supporting audio files. This made the whole experience rewarding & enjoyable. I would have no hesitation in recommending Pitman Training to my friends & colleagues.”

AF – Microsoft Office Plus Diploma

General Diploma, Microsoft Office, Private Individuals

“I was previously working as an Office Manager for a small online retailer – which I enjoyed – but I was ready for a new challenge and wanted to expand my CV.
I couldn’t fault the training at Pitman. Each course was easily manageable as it was split into lessons. To add to that, the supervisors were always on hand to help out with any questions, however big or small.
I applied for one job I particularly liked the sound of, and after two interviews, a psychometric test and three skills tests (which I was able to complete with confidence due to my training at Pitman) I found out I was successful!
I am now Office Manager and PA to a senior member of staff at one of Scotland’s leading estate agents. I absolutely love my new role and I am learning more and more every day.
I could have easily stayed in my old job but wanted a new challenge, on a different path, and Pitman training was the stepping stone I needed.
I would fully recommend the Executive PA course to anyone looking to develop their skills and CV. It gave me confidence to apply for the job I have now, helped me in the interview process and above all, now helps me on a daily basis in my new role.
The team at Pitman made me feel welcome and comfortable, and my time spent at York Place was most enjoyable.
Many thanks!”

KC – Executive PA Diploma

Executive PA, General Diploma, Private Individuals

“Before I started my training at Pitman I was unemployed, I had been working as a accounts assistant in a hotel for three years and although my last job was in accounting I had no knowledge or understanding of SageLine 50 Computerised Accounting, which is widely used throughout many organisations, so it was important for me to learn this accounting software.
I found all the staff really helpful in guiding and advising me throughout the course and when I had finished they suggested I should take the Computerised Sage 50 Payroll course to complement further my skills.
On finishing both courses, I was also advised by the staff to take the external examinations from the International Association of Bookkeepers (IAB) in both of the courses I had studied. Once I finished the IAB exams in June 2013 I became committed in searching for a job in an accountancy position. The knowledge I had gained and the results of the courses enhanced my C.V and I felt much more confident when applying for jobs.
After two months I managed to secure three interviews, two of which offered me jobs. I accepted a full time sales ledger assistant position in Skyscanner.
I would like to thank Pitman Training staff for all their help and support which has helped me to secure the job that I wanted.”

MR – Sage

Book-Keeping, Private Individuals, Sage

The small group allowed for personal interaction and focus on specific examples from the group.

Donald – Client service manager – Assertiveness

Assertiveness, General PD, Organisations Testimonials

If it wasn’t for my training at Pitman Training I would not have been qualified for the job, but because of the Legal Secretarial course, I now have all the skills to be able to carry out my duties. I had been out of work for some time and the course also gave me a the confidence to go out there and find a job that I enjoy and have the hours that fit in with my daughter’s schooling.

N G – Legal Secretary

Private Individuals

Marion was an excellent trainer, very clear and concise and I look forward to attending Executive PA course in July in Edinburgh.

Ashley – Executive Assistant – Time Management

General PD, Organisations Testimonials, Time Management

Excellent. Would recommend to colleagues.

Scott – Project Manager – Access

Access Seminars, IT Tutor Led, Organisations Testimonials

I am currently working in the city in London as a PA. It is lots of fun, however very hard work!

L P – Personal Assistant

Private Individuals

I have a better understanding of how to manage conflict in the work place, and how to be more confident.

Ann – Staff nurse – Conflict Managment

Conflict Management, General PD, Organisations Testimonials

Excellent course, well presented and worthwhile. Thank you!

Katie – Personal Assistant – Word

IT Tutor Led, Organisations Testimonials, Word Seminars

“The skills I have learned by doing the course have helped with my confidence and ability to carry out tasks quicker and easier. I was frustrated with my lack of knowledge of the various Microsoft packages and was convinced that there ‘must be an easier way’ of doing things. Not only did I brush up on my Word skills, my office skills got a complete overhaul and without a doubt, they helped me get the job I’m in now.
I proved to myself that I’m never too old to learn and that there’s always a need to update skills throughout your working career regardless of how long you’ve been in a role.
I was working in a recruitment agency on a part time basis and had finished the Pitman course when I saw the job on S1 jobs web site. I sent in my cv and went for an interview. Following the interview I sent a thank you letter which was one of the skills learnt in ‘Go Get That Job’. I was successful in getting the role and I subsequently found out that they were so impressed that I’d sent a thank you letter that they offered me the job over someone else who was equally qualified. Such a simple thing to do but very effective.
I would thoroughly recommend anyone to do a course at Pitman, whether it is a comprehensive course such as the Executive PA course or a single subject course. Not only has the organisation been going a long time and has built up an enviable reputation, but I also found the flexible method of learning suited my situation as I was working part time and was able to wrap the course hours around my job. The supervisory staff were very helpful and approachable and did their best to help you out.”

SH – Executive PA Diploma

Executive PA, General Diploma, Private Individuals

I am now confident in managing manipulative behaviour and also how to manage staff that just do their own thing.

Lorna – Senior Staff Nurse – Conflict Management

Conflict Management, General PD, Organisations Testimonials

“The course exceeded my expectations and I would recommend it to all my colleagues and will let our training department know that it was excellent”

Bob—–Co-ordinator—–Voluntary Sector

Organisations Testimonials, Time Management

Very good! Relaxed atmosphere which helped. I have come away with many ideas.

Lyndsay – Management Trainee – Executive PA Seminar

Executive PA Seminar, General PD, Organisations Testimonials

I have now come to the end of my courses in finance, and I should like to say how impressed I was with the quality of training I received through them all.
The knowledge I have gained has consolidated and enhanced my previous experience in a number of accounts jobs over the years, and given me new confidence in my skills and abilities to truly pursue bookkeeping as a specialist career. There are certainly many businesses out there that really need competent “accounting technicians”.
As soon as I had completed my Sageline 50 Accounts course, I got a second job using both this training and the previous course I completed, Excel Proficient. My training in Manual PAYE and Sage Payroll has enabled me to take over the wages responsibility in my other part-time bookkeeping job, and I have also set up a stock control system on the laptop using Excel spread sheets.There is also a possibility of taking on a further job working from home a couple of afternoons / evenings a week, doing the accounts for another local business using Sage on a laptop.
I am delighted with the “instant” results my training with yourselves have produced – the investment of time, money and effort was definitely worthwhile, now that I am reaping rewards well beyond my original expectations…. even at my time of life (over 50), retraining to specialist level in accounts has been an excellent decision.
THANK YOU!

DG – Accounting Technician Diploma

Book-Keeping, Private Individuals

“I thought I would drop you a line to say that I am now established with my new job where I am working as a Property Manager. As you know when I came to you I was just about able to bang out an e mail and wouldn’t have known where to find such sophistications as “page breaks” etc. A really challenging student for your ever patient and encouraging team! I would certainly say to anyone thinking of a course with you not to consider being too old to learn. I certainly had my extreme doubts but the constant encouragement from your team got me through!
I am now using a fairly all embracing software system which is tailored to the needs of this company and in addition my Outlook and Word skills are used all the time. I feel completely confident in saying that despite many years in the property business I would not have been able to cope with this job without the training I received at Pitman, thank you.
My new employers are both very computer competent but I believe I may have the “edge” on PowerPoint – how satisfying is that!
I would recommend the Fast Track Microsoft Skills Diploma course to anyone wanting to enhance their employment prospects, it certainly worked for me.”

SH – Diploma

General Diploma, Private Individuals

“I studied the Legal Secretarial Diploma with Pitman because I wanted to have some formal IT qualifications and was interested in finding work in the legal or property sector. Before taking the course I was doing housekeeping and cleaning work and I had decided I wanted to look for something with a more administrative focus.
I had used computers a lot before doing the diploma but I now feel like I have a much better and more organised understanding of programmes like Microsoft Word and Excel and I am confident enough to experiment with them.
I thought I could already type very well but I am so much faster now that I’ve done the Typaz and speed development courses.
I have just been offered a job as a Plans Officer with Registers of Scotland through the Pertemps agency. I wouldn’t have been able to apply for this job without my Pitman diploma.
I would definitely recommend Pitman to others, especially other graduates, because it gives you more confidence and more options. I liked being able to work at my own pace and the supervisors in the training room were really helpful with all my modules.”

HB – Legal Secretarial

General Diploma, Legal Secretarial, Private Individuals, Secretarial Diploma

“I left school in 2010 with 3 A-Levels and the opportunity to study at a top university. After a year working in retail alongside unfortunate periods of ill-health stemming from a medical condition that I was born with, I decided that university just wouldn’t suit me. The decision to ‘skip’ the university step lead me to Pitman Training.
I studied for the Executive PA Diploma, starting in September 2011 and completing by April 2012. My electives were Marketing, PR and Advertising. I studied Teeline shorthand and attended the Executive PA seminar.
Following completion of the Executive PA Diploma, I was immediately signed to Office Angels’ temp books and quickly became their most requested temps. I worked for a variety of organisations including law firms, wealth management firms, business centres, health centres and accountancy bodies. I even did a bit of events work for music gigs which was great fun. My last assignment with Office Angels was an Administrator/PA position at the Institute of Chartered Accountants (ICAS). After three months I was offered a full-time, permanent position.
I was an Administrator/PA at ICAS for 15 months and I used all of my Pitman skills on a daily basis. I have now just started a new job as Secretary to the Edinburgh Residential sales team at Knight Frank, a global organisation which presents huge opportunities for my career going forwards. I see myself working for Knight Frank for many years to come.
Without my qualification and skills gained through the Executive PA Diploma I wouldn’t be in the position that I am today. The staff at York Place were incredibly kind and helpful and made the training environment a very happy one. The flexible approach to study proved invaluable especially during periods of ill health. I am pleased to say that I am happy, healthy and loving living in Edinburgh and working full-time – something we never thought would be possible a couple of years ago.
I would recommend the Executive PA Diploma to absolutely anybody. Not only do you learn many new computer skills – even as a fairly ‘tecchy’ person – but you actually learn a lot about yourself and where your strengths/weaknesses lie. I found the Executive PA Seminar particularly helpful as it gave me a real insight into the life of a high-level PA. My decision not to go to university was definitely not an easy one and it was daunting at first but I’m so pleased with where my career is at now. I’m very fortunate to have a full-time, permanent job in the current market when so many of my friends are struggling to find a job after 3 years at university.”

AL – Executive PA Diploma

Executive PA, General Diploma, Private Individuals, Secretarial Diploma

Very good training and very good facilities. The trainer was very competent, friendly, engaging and welcoming, very patient and good manner.

Andrea – Trainee Administrator – Excel

Excel Seminars, IT Tutor Led, Organisations Testimonials

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May 28

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Professional Receptionist Essentials