Module One: Introduction. This module includes an introduction to who the Virtual Assistant is and the role they perform; the VA’s potential client and case studies.
Module Two: Becoming a VA. In this module you will cover the reasons to become a VA; business goals; the attributes necessary to be a VA; the career and lifestyle; peer support.
Module Three: Starting up a business. You will look at the business plan; types of business; your office location; equipment and software; business name; legal requirements; risk management; insurance; data protection; finance; accounting/tax/IR35; marketing and USPs.
Module Four: Providing the service. The fourth module looks at the initial contact; consultation preparation; consultation structure; safety; structuring services and packages; the contract; customer care; hours and charging; legal responsibilities regarding clients; complaints; recommendations; cover and contingency.
Module Five: Summary. The final module gives a course round up and you will have the opportunity to test yourself on the knowledge learnt.