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Telephone Techniques Seminar

The Telephone Techniques training course is available at the Edinburgh, Glasgow, Aberdeen and Inverness Pitman Training Centres.

The telephone gives you an opportunity to make a positive first impression of both yourself and your company.  Think of the many times you have used the telephone to call a company for information or service.  If you have never visited the company in person, your perception of its competency and efficiency were based entirely on how your call was handled.

You can accomplish a lot on the telephone in a shorter period of time, but the rules for communicating by telephone are different than they are for face-to-face communication.  We cannot see the other person so we cannot use body language, gestures and facial expressions to add meaning to our message.  We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone.

On the other hand, we do not have to worry about how we are dressed or if our appearance is suitable, all our energy is concentrated on what we want to say to the other person.  They in turn cannot see our body language or see what we look like and therefore make judgements upon us.  In fact, on the telephone we can project whatever image we want!

This course has been developed for people who would like to improve their telephone communication skills.  It is particularly aimed at those who use the telephone as an important part of their job.

Course Duration: 1 Day

Event Management

Upon successful completion of this one day workshop you will have learnt:

  • Improved communication skills
  • The importance of voice and attitude
  • Listening skills and questioning techniques
  • To sound confident and helpful
  • To understand the caller’s needs
  • To handle awkward calls
  • To take messages
  • To hand over and re-route a call

This course is designed to show you how:

  • To acquire a confident and friendly telephone manner
  • To learn what to say and what NOT to say
  • To gain effective listening skills
  • To deal with awkward situations
  • To adopt ways of taking and passing on messages in a professional way

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January 2020

Telephone Techniques

21/01/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 21/01/2019 at 09:30

One event on 08/05/2019 at 09:30

One event on 05/09/2019 at 09:30

One event on 21/01/2020 at 09:30

One event on 06/05/2020 at 09:30

One event on 07/09/2020 at 09:30

Glasgow, First Floor 82 Union Street
Glasgow, G1 3QS United Kingdom
Find out more »

March 2020

Telephone Techniques

06/03/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 16/08/2019 at 09:30

One event on 01/11/2019 at 09:30

One event on 06/03/2020 at 09:30

One event on 22/05/2020 at 09:30

One event on 09/10/2020 at 09:30

One event on 04/12/2020 at 09:30

Aberdeen, 469 Union Street
ABERDEEN, AB11 6DB United Kingdom
Find out more »

Telephone Techniques

11/03/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 15/03/2019 at 09:30

One event on 01/07/2019 at 09:30

One event on 08/11/2019 at 09:30

One event on 11/03/2020 at 09:30

One event on 01/07/2020 at 09:30

One event on 11/11/2020 at 09:30

Edinburgh, 4 Queen Street
Edinburgh, EH2 1JE United Kingdom
Find out more »

May 2020

Telephone Techniques

06/05/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 21/01/2019 at 09:30

One event on 08/05/2019 at 09:30

One event on 05/09/2019 at 09:30

One event on 21/01/2020 at 09:30

One event on 06/05/2020 at 09:30

One event on 07/09/2020 at 09:30

Glasgow, First Floor 82 Union Street
Glasgow, G1 3QS United Kingdom
Find out more »

Telephone Techniques

22/05/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 16/08/2019 at 09:30

One event on 01/11/2019 at 09:30

One event on 06/03/2020 at 09:30

One event on 22/05/2020 at 09:30

One event on 09/10/2020 at 09:30

One event on 04/12/2020 at 09:30

Aberdeen, 469 Union Street
ABERDEEN, AB11 6DB United Kingdom
Find out more »

July 2020

Telephone Techniques

01/07/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 15/03/2019 at 09:30

One event on 01/07/2019 at 09:30

One event on 08/11/2019 at 09:30

One event on 11/03/2020 at 09:30

One event on 01/07/2020 at 09:30

One event on 11/11/2020 at 09:30

Edinburgh, 4 Queen Street
Edinburgh, EH2 1JE United Kingdom
Find out more »

September 2020

Telephone Techniques

07/09/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 21/01/2019 at 09:30

One event on 08/05/2019 at 09:30

One event on 05/09/2019 at 09:30

One event on 21/01/2020 at 09:30

One event on 06/05/2020 at 09:30

One event on 07/09/2020 at 09:30

Glasgow, First Floor 82 Union Street
Glasgow, G1 3QS United Kingdom
Find out more »

October 2020

Telephone Techniques

09/10/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 16/08/2019 at 09:30

One event on 01/11/2019 at 09:30

One event on 06/03/2020 at 09:30

One event on 22/05/2020 at 09:30

One event on 09/10/2020 at 09:30

One event on 04/12/2020 at 09:30

Aberdeen, 469 Union Street
ABERDEEN, AB11 6DB United Kingdom
Find out more »

November 2020

Telephone Techniques

11/11/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 15/03/2019 at 09:30

One event on 01/07/2019 at 09:30

One event on 08/11/2019 at 09:30

One event on 11/03/2020 at 09:30

One event on 01/07/2020 at 09:30

One event on 11/11/2020 at 09:30

Edinburgh, 4 Queen Street
Edinburgh, EH2 1JE United Kingdom
Find out more »

December 2020

Telephone Techniques

04/12/2020 @ 09:30 - 16:00
|Recurring Event (See all)

One event on 16/08/2019 at 09:30

One event on 01/11/2019 at 09:30

One event on 06/03/2020 at 09:30

One event on 22/05/2020 at 09:30

One event on 09/10/2020 at 09:30

One event on 04/12/2020 at 09:30

Aberdeen, 469 Union Street
ABERDEEN, AB11 6DB United Kingdom
Find out more »
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