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Telephone Sales

Enhancing the customer experience is one of the most effective ways to improve the reputation and perception of your business and ultimately leads to more repeat business and increased profits. Using proven and best in class techniques Pitman Training can help you maximise the performance of your team through a series of training modules to meet your needs.

Course Duration: 1 Day

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Increase telephone sales effectiveness by learning proven modern skills and techniques. All businesses rely on cold calling to increase clients and improve sales.

Are you still doing it the old way? Why not increase your skills by training in the most up to date techniques to increase your sales?

Enhance customer perception and improve sales performance and maximise call and meeting conversation rates, by implementing the skills learned on this course.

During the course there are many Marketing theories included and the afternoon will include practical participation, i.e. phone sales role play and if appropriate calling customers live with feedback and 1-2-1 coaching.

Employees will increase their productivity, present a consistent approach, learn to deal with difficult customers effectively and increase customer satisfaction and sales through improved skills and knowledge.

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