BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Pitman Training Courses Scotland - ECPv6.8.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Pitman Training Courses Scotland
X-ORIGINAL-URL:https://pitmantrainingscotland.co.uk
X-WR-CALDESC:Events for Pitman Training Courses Scotland
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230711T093000
DTEND;TZID=Europe/London:20230713T170000
DTSTAMP:20261024T074303
CREATED:20230601T075436Z
LAST-MODIFIED:20230701T183821Z
UID:10001091-1689067800-1689267600@pitmantrainingscotland.co.uk
SUMMARY:Train the Trainer
DESCRIPTION:Train the Trainer – Tutor Led \nAim:\nThis course will introduce participants to the issues\, methodologies and techniques of \ntraining design and delivery. \nObjectives: \n\n\n\n\nBy the end of this workshop\, participants will be able to: \n\n\nIdentify training needs\nDefine and create aims and objectives that fit within an organisational perspective\nDesign training sessions\nDeliver training sessions that incorporate the trainer’s personality – metaphors\, stories\, humour\nEvaluate training interventions\nDealing with difficult delegates \n\n\n\n\nThe training systematically points to everything you need to know about being a trainer. Each day consists of practical experience as well as hundreds of useful tips and techniques. \nWhile the first part of the course concentrates on the design and structure of training as a learning tool; it then moves on to presentation\, delivery and facilitation so each day builds up to complete a full training methodology. \nDuration: 3 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 5 half day sessions. \n\n\n\nThe information shown below is the structure of the course –timings and emphasis will vary depending on participants needs. \nIntroduction: \n\nLogistics & participant introductions\nAims & objectives Aiming for successful training\n\n\nExploring the varying factors that can impact on successful training\nPersonal preferences in training experiences\nScope of training within organisations\nHow these fit togetherTraining needs:\n\n\nIssues in defining and managing training needs\nLevels of needs and methods of identifying themTraining as a ‘Change Intervention’:\n\n\nIdentifying types of learning and changes possible\nPlanning for and organising change through training\n\n\n\n\n\nCreating and using training aims and objectives: \n\nDifferences and uses of ‘Aims & Objectives’\nCriteria of ‘Aims & Objectives’\nBenefits and limitations of ‘Aims & Objectives’Training planning and design:\n\n\nStructuring the training\nPriorities for inclusion in the training\nThe set up for learning\nTesting the learning\nResponsibility of how you leave the participants\n\n\n\n  \nTraining delivery: \n\nProcesses of communication\nDissolving nerves\, extending and working the presentation area\nDeveloping congruence\, charisma and presence of the trainer\nVerbal and non-verbal communication\nGetting the message across\nEvaluating successful communication\nAccelerating and embedding learningUsing language strategically:\n\n\nUsing metaphors and stories to communicate complex ideas\nOther language skillsUsing the environment to support learning:\n\n\nRoom layout\nUsing equipment\nThe psychological impact of the training environment\n\n\n\n\n\nFacilitating learning: \n\nAdvance use of questioning\nDealing with challenges\nUtilising challenges as part of the learning\nFlexibility of training approachPresentation tips:\n\nTips for pulling the whole thing together Self-management: \n\nDissolving common fears\nHow to do what experienced presenters doTraining evaluations:\n\n\nLevels of evaluation\nEvaluating within and beyond the training
URL:https://pitmantrainingscotland.co.uk/event/train-the-trainer-9-3/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Train the Trainer
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230714
DTEND;VALUE=DATE:20230715
DTSTAMP:20261024T074303
CREATED:20230512T102027Z
LAST-MODIFIED:20230701T183821Z
UID:10000826-1689292800-1689379199@pitmantrainingscotland.co.uk
SUMMARY:Speedwriting
DESCRIPTION:This excellent course provides delegates with an overview and introduction to BakerWrite\, a highly intuitive and easy to use speedwriting system. \nThe course is designed for those who wish to be able to take effective\, accurate notes at work or in everyday life. This one day course will show you how to write in a reduced and efficient way to help you save time taking dictation\, writing notes\, recording minutes or taking lecture notes. \nObjectives: \nTo learn the basic principles and theory of speedwriting\, and to gain a minimum speed of 40 Words Per Minute (WPM). \nCourse Content: \n\nSilent letters and vowels\, phonetics and prefixes\, exercises and dictation practice\nMore prefixes\, use of subscript and superscript\, exercises and dictation practice\nSuffixes\, exercises and dictation practice Benefits:\n\n\nKnow and understand Speedwriting theory and be able to write up to 40 WPM\nThe flexibility and value of a trainer to guide you through the techniques used\nA workbook to use as a reference guide on completion of the course\nAccess to the dictation passages after the course to practice with\nOpportunity to sit the Speedwriting Validation test with Pitman Training to gain\nthe accredited CPD (Continual Professional Development) certificate \nWho should attend? \nAnyone involved in taking notes at all levels in both work and personal life. The course is particularly beneficial to those for whom taking minutes or dictation is an integral part of their role. \nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/speedwriting-2-2/2023-07-14/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Speed Writing
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230714
DTEND;VALUE=DATE:20230715
DTSTAMP:20261024T074303
CREATED:20230512T102027Z
LAST-MODIFIED:20230701T183821Z
UID:10002180-1689321600-1689354000@pitmantrainingscotland.co.uk
SUMMARY:Speedwriting
DESCRIPTION:This excellent course provides delegates with an overview and introduction to BakerWrite\, a highly intuitive and easy to use speedwriting system. \nThe course is designed for those who wish to be able to take effective\, accurate notes at work or in everyday life. This one day course will show you how to write in a reduced and efficient way to help you save time taking dictation\, writing notes\, recording minutes or taking lecture notes. \nObjectives: \nTo learn the basic principles and theory of speedwriting\, and to gain a minimum speed of 40 Words Per Minute (WPM). \nCourse Content: \n\nSilent letters and vowels\, phonetics and prefixes\, exercises and dictation practice\nMore prefixes\, use of subscript and superscript\, exercises and dictation practice\nSuffixes\, exercises and dictation practice Benefits:\n\n\nKnow and understand Speedwriting theory and be able to write up to 40 WPM\nThe flexibility and value of a trainer to guide you through the techniques used\nA workbook to use as a reference guide on completion of the course\nAccess to the dictation passages after the course to practice with\nOpportunity to sit the Speedwriting Validation test with Pitman Training to gain\nthe accredited CPD (Continual Professional Development) certificate \nWho should attend? \nAnyone involved in taking notes at all levels in both work and personal life. The course is particularly beneficial to those for whom taking minutes or dictation is an integral part of their role. \nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/speedwriting-2-2/2023-07-14/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Speed Writing
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230717
DTEND;VALUE=DATE:20230719
DTSTAMP:20261024T074303
CREATED:20230512T102430Z
LAST-MODIFIED:20230701T183821Z
UID:10002181-1689552000-1689724799@pitmantrainingscotland.co.uk
SUMMARY:Project Management Principles
DESCRIPTION:Project Management is a discipline that has evolved in order to coordinate and control resources and activities to achieve specific goals and objectives. It involves decision making\, common sense\, organisation\, time management and assertiveness to deliver these goals and objectives within constraints – the primary ones being scope\, time and budget. \nCourse Overview: \nThis 2 day course is aimed at individuals who manage small projects\, along with their other everyday tasks and need a broad understanding of the principles of project management. The course provides an overview of project management and introduces areas where other\, more specific training may be beneficial. \nCourse Objectives: \n\n\n\n\nBy the end of the course you will be able to: \n\n\n\nIdentify the various stages of the Project Lifecycle\nUnderstand how projects start – the Business Case\nSet Objectives\nWrite a ‘Terms of Reference’ for a project\nRecognise the roles and responsibilities within a project\nUnderstand the role of the Project Manager when managing individuals and teams\nUnderstand the importance of a communication plan for a project\nPlan a project using project management techniques: Work Breakdown Structures\, Estimating\, Resource Loading\, Budgeting\nIdentify the critical path through a project\nUnderstand basic elements of risk analysis and management as well as change management\nUnderstand the importance of tracking project progress and project review\n\nDuration: 2 Day \n\n\n\nCourse Program:\nDay 1:\nCourse Introduction & Overview  \nProject Management Overview:  \nDefinition of Project Management\nThe Project Lifecycle\nThe Devil’s Triangle\nHow Project’s Start – The Business Case Terms of Reference and the PID Setting SMART Objectives \nProject Teams:\nMatrix Management\nThe role of the Project Manager \nProject Manager – Skills & Attributes \nTeam Selection & Team Building \nProject Communication:\nOral & Verbal Communication \nProject Meetings \nCommunication Plans and Projects Case Study – Part 1 \n\n\nDay 2: \nWork Breakdown Structure \nEstimating Task Durations\nThe Project Planning Process:  \nScheduling – PERT Charts \nIdentifying the critical path \nAssigning Resources \nCalculating the Budget \nGantt Chart Overview \nCase Study Part 2 \nRisk Analysis and Management: \nIdentification\, Assessment\, Tolerance and management \nTracking Progress \nChange Management \nPost Completion \nReview Course \nSummary & Close
URL:https://pitmantrainingscotland.co.uk/event/project-management-principles-7-2/2023-07-17/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Project Management Principles,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230717
DTEND;VALUE=DATE:20230719
DTSTAMP:20261024T074303
CREATED:20230512T102430Z
LAST-MODIFIED:20230701T183821Z
UID:10001095-1689586200-1689699600@pitmantrainingscotland.co.uk
SUMMARY:Project Management Principles
DESCRIPTION:Project Management is a discipline that has evolved in order to coordinate and control resources and activities to achieve specific goals and objectives. It involves decision making\, common sense\, organisation\, time management and assertiveness to deliver these goals and objectives within constraints – the primary ones being scope\, time and budget. \nCourse Overview: \nThis 2 day course is aimed at individuals who manage small projects\, along with their other everyday tasks and need a broad understanding of the principles of project management. The course provides an overview of project management and introduces areas where other\, more specific training may be beneficial. \nCourse Objectives: \n\n\n\n\nBy the end of the course you will be able to: \n\n\n\nIdentify the various stages of the Project Lifecycle\nUnderstand how projects start – the Business Case\nSet Objectives\nWrite a ‘Terms of Reference’ for a project\nRecognise the roles and responsibilities within a project\nUnderstand the role of the Project Manager when managing individuals and teams\nUnderstand the importance of a communication plan for a project\nPlan a project using project management techniques: Work Breakdown Structures\, Estimating\, Resource Loading\, Budgeting\nIdentify the critical path through a project\nUnderstand basic elements of risk analysis and management as well as change management\nUnderstand the importance of tracking project progress and project review\n\nDuration: 2 Day \n\n\n\nCourse Program:\nDay 1:\nCourse Introduction & Overview  \nProject Management Overview:  \nDefinition of Project Management\nThe Project Lifecycle\nThe Devil’s Triangle\nHow Project’s Start – The Business Case Terms of Reference and the PID Setting SMART Objectives \nProject Teams:\nMatrix Management\nThe role of the Project Manager \nProject Manager – Skills & Attributes \nTeam Selection & Team Building \nProject Communication:\nOral & Verbal Communication \nProject Meetings \nCommunication Plans and Projects Case Study – Part 1 \n\n\nDay 2: \nWork Breakdown Structure \nEstimating Task Durations\nThe Project Planning Process:  \nScheduling – PERT Charts \nIdentifying the critical path \nAssigning Resources \nCalculating the Budget \nGantt Chart Overview \nCase Study Part 2 \nRisk Analysis and Management: \nIdentification\, Assessment\, Tolerance and management \nTracking Progress \nChange Management \nPost Completion \nReview Course \nSummary & Close
URL:https://pitmantrainingscotland.co.uk/event/project-management-principles-7-2/2023-07-17/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Project Management Principles,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230718
DTEND;VALUE=DATE:20230719
DTSTAMP:20261024T074303
CREATED:20230123T133855Z
LAST-MODIFIED:20230701T183839Z
UID:10001079-1689667200-1689699600@pitmantrainingscotland.co.uk
SUMMARY:MS Project Introduction
DESCRIPTION:The Microsoft MS Project Complete training course is available at the Edinburgh Pitman Training Centre. \nThis course is for you if you work or want to work in Project Management and have never used MS Project or you have only used it for limited tasks. \nWhat Is A Project? \nPut simply\, a project is usually a one-off set of activities with a specific objective. \nA project will include a mixture of the following three constraints: Time\, Cost and Quality. The project should have a definitive start and finish date\, a budget and a specification. \nThe project can be classed as successful when you satisfy the requirements of your client or the management within the cost and time constraints originally agreed i.e. it meets the deadlines\, does not exceed the budget and does the job.
URL:https://pitmantrainingscotland.co.uk/event/ms-project-introduction/2023-07-18/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,MS Project Introduction,MS Project Introduction,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230719
DTEND;VALUE=DATE:20230720
DTSTAMP:20261024T074303
CREATED:20230511T080010Z
LAST-MODIFIED:20230701T183821Z
UID:10000869-1689724800-1689811199@pitmantrainingscotland.co.uk
SUMMARY:Macros Deep Dive Workshop
DESCRIPTION:Using Excel Macros can speed up work and save you a lot of time\, increasing productivity!\nIn this ‘Deep Dive’ into the topic\, we will devote the full day to exploring Macros and how they are used in Excel. We recommend that you have a basic to intermediate understanding of Microsoft Excel.\nIn this course\, participants will be introduced to Excel macros and then develop a deeper understanding of advanced and custom macros including an introduction to VB (Visual Basic) coding for macros \nWhat you will learn: \n\nIntroduction to macros\nHow to use the macro recorder\nSave your file with support for macros\nUsing absolute versus relative cell referencing when recording\nUsing absolute AND relative cell referencing when recording\nRun a macro from a button you create\nUse keyboard shortcuts to navigate during recording to get the correct result\nApply macros to different sized data sets\nAdd macro to Excel menu tabs\nIntroduction to the VBA Editor\nAdd IF condition to macro VBA code\nAdd Loop to macro VBA code\nIntroduction to debugging VBA code\nCopy macros between workbooks\nDuration: 1 Day \nThis course is delivered on our open schedules in Edinburgh and Glasgow We can also deliver this workshop via a virtual classroom over two half sessions\, using Zoom or Teams.
URL:https://pitmantrainingscotland.co.uk/event/macros-deep-dive-workshop-2-2/2023-07-19/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Macros Deep Dive Workshop,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230719
DTEND;VALUE=DATE:20230721
DTSTAMP:20261024T074303
CREATED:20230511T080101Z
LAST-MODIFIED:20230701T183821Z
UID:10002138-1689724800-1689897599@pitmantrainingscotland.co.uk
SUMMARY:Supervisory Skills
DESCRIPTION:Supervisory Skills – Tutor Led \n\n\n\nGet better results from your team. \nWould enhanced supervisory skills be of benefit to you or any other of your employees? \nAre you a supervisor or team leader who would like to get better results from your team? \nAre you interested in working with an experienced provider of innovative\, effective and enjoyable training solutions? \nCompetent and confident supervisors are critical to the success of all organisations – in terms of how they manage their teams\, tasks and change. \nThis course develops core supervisory competencies and provides a range of techniques that supervisors can immediately use to enhance the results they get. \nThe course has been designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training. \nIt is delivered in a format to engage all learning styles and to stimulate changes in behaviour after the course. Typically this involves a mix of trainer led insight\, delegate participation\, team activity\, practical exercises and learning views. \nOur trainers are experienced in creating positive learning environments where participants feel comfortable in sharing experiences and practicing skills. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \n\n\n\nAim: \nThe aim of the course is to provide participants with a range of skills\, methodologies and techniques to enhance their ability to supervise people\, tasks and change effectively. \nWhat you will learn: \n\nHow to become a credible supervisor\nHow to communicate successfully\, using verbal and non-verbal modes ofcommunication: asking specific questions and active listening\nHow to prioritise tasks and manage their time more effectively\nHow to delegate appropriate tasks productively\nHow to make well informed decisions\nHow to motivate team members to deliver desired results\nHow to build a positive working environment\nHow to deal with challenging team members and work situationsDuration: 2 Days\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/supervisory-skills-5-2/2023-07-19/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Supervisory Skills
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230719
DTEND;VALUE=DATE:20230720
DTSTAMP:20261024T074303
CREATED:20230511T080010Z
LAST-MODIFIED:20230701T183821Z
UID:10002137-1689753600-1689786000@pitmantrainingscotland.co.uk
SUMMARY:Macros Deep Dive Workshop
DESCRIPTION:Using Excel Macros can speed up work and save you a lot of time\, increasing productivity!\nIn this ‘Deep Dive’ into the topic\, we will devote the full day to exploring Macros and how they are used in Excel. We recommend that you have a basic to intermediate understanding of Microsoft Excel.\nIn this course\, participants will be introduced to Excel macros and then develop a deeper understanding of advanced and custom macros including an introduction to VB (Visual Basic) coding for macros \nWhat you will learn: \n\nIntroduction to macros\nHow to use the macro recorder\nSave your file with support for macros\nUsing absolute versus relative cell referencing when recording\nUsing absolute AND relative cell referencing when recording\nRun a macro from a button you create\nUse keyboard shortcuts to navigate during recording to get the correct result\nApply macros to different sized data sets\nAdd macro to Excel menu tabs\nIntroduction to the VBA Editor\nAdd IF condition to macro VBA code\nAdd Loop to macro VBA code\nIntroduction to debugging VBA code\nCopy macros between workbooks\nDuration: 1 Day \nThis course is delivered on our open schedules in Edinburgh and Glasgow We can also deliver this workshop via a virtual classroom over two half sessions\, using Zoom or Teams.
URL:https://pitmantrainingscotland.co.uk/event/macros-deep-dive-workshop-2-2/2023-07-19/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Macros Deep Dive Workshop,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230719
DTEND;VALUE=DATE:20230721
DTSTAMP:20261024T074303
CREATED:20230511T080101Z
LAST-MODIFIED:20230701T183821Z
UID:10001083-1689759000-1689872400@pitmantrainingscotland.co.uk
SUMMARY:Supervisory Skills
DESCRIPTION:Supervisory Skills – Tutor Led \n\n\n\nGet better results from your team. \nWould enhanced supervisory skills be of benefit to you or any other of your employees? \nAre you a supervisor or team leader who would like to get better results from your team? \nAre you interested in working with an experienced provider of innovative\, effective and enjoyable training solutions? \nCompetent and confident supervisors are critical to the success of all organisations – in terms of how they manage their teams\, tasks and change. \nThis course develops core supervisory competencies and provides a range of techniques that supervisors can immediately use to enhance the results they get. \nThe course has been designed for new supervisors/team leaders/managers or those in these roles who have not received any formal supervisory skills training. \nIt is delivered in a format to engage all learning styles and to stimulate changes in behaviour after the course. Typically this involves a mix of trainer led insight\, delegate participation\, team activity\, practical exercises and learning views. \nOur trainers are experienced in creating positive learning environments where participants feel comfortable in sharing experiences and practicing skills. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \n\n\n\nAim: \nThe aim of the course is to provide participants with a range of skills\, methodologies and techniques to enhance their ability to supervise people\, tasks and change effectively. \nWhat you will learn: \n\nHow to become a credible supervisor\nHow to communicate successfully\, using verbal and non-verbal modes ofcommunication: asking specific questions and active listening\nHow to prioritise tasks and manage their time more effectively\nHow to delegate appropriate tasks productively\nHow to make well informed decisions\nHow to motivate team members to deliver desired results\nHow to build a positive working environment\nHow to deal with challenging team members and work situationsDuration: 2 Days\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/supervisory-skills-5-2/2023-07-19/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Supervisory Skills
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230720
DTEND;VALUE=DATE:20230721
DTSTAMP:20261024T074303
CREATED:20230512T083822Z
LAST-MODIFIED:20230701T183828Z
UID:10000861-1689840000-1689872400@pitmantrainingscotland.co.uk
SUMMARY:Word Introduction
DESCRIPTION:For individuals who have never used a word processing package before or have only used Word for limited tasks. At the end of the day you will be able to create professional looking Word documents. \n\n\n\n\nWhat you will learn: \nIntroduction \nScreen Layout – Ribbon Bar Entering/Edit Text\nSpell & Grammar Checking Change Case \nSaving Documents Creating New Documents Saving As Different Versions \nFormatting \nSelecting Text\nMoving Text – Copy\, Cut & Paste Navigating A Document\nFull Formatting Text Options Aligning Text\nApplying Text Styles \nParagraph Formatting \nSetting Tabs\nUsing Bullets & Numbers Paragraph Spacing Borders & Shading Watermarks \n\n\nPrinting \nPrint Preview\nApplying page settings Page Layouts\nPage Numbering\nBasic Headers & Footers Page Breaks \nOther \nBasic Tables Pictures Word Art \n\n\n\n\nTel 0131 556 5650 \n\n\nTel 0141 223 0090 \n\n\n\n\nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/word-introduction-6-2/2023-07-20/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Word Introduction
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230724
DTEND;VALUE=DATE:20230726
DTSTAMP:20261024T074303
CREATED:20230511T080213Z
LAST-MODIFIED:20230701T183821Z
UID:10002139-1690156800-1690329599@pitmantrainingscotland.co.uk
SUMMARY:Executive PA
DESCRIPTION:Executive PA/Secretary – Tutor Led \nThe role of the Exec PA is constantly evolving. Many managers and their colleagues see PA’s and Executive Assistants as an essential functional part of their organisation\, they don’t always realise or acknowledge what they do or realise the critical role they play towards the success and profitability of a company. \nWhether your role involves organising events\, managing your manager’s diary\, providing administration support or managing the office; it is essential that you can prioritise\, manage your time well and effectively communicate. \nThis course will help you to excel in whatever PA role you find yourself in. \nIt will facilitate real change in the way you communicate\, by helping you develop your role and understanding how it relates to the pressures on a manager and the business. \nThis workshop is perfect for PA’s\, Secretaries and Executive Assistants and you will find plenty of opportunities to share experiences and explore skills in a motivating and non-threatening environment\, with lots of hints and tips thrown in along the way. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \n\n\n\nObjectives: \n\nTo properly understand the role of the Executive Secretary/ Personal Assistant\nTo learn to communicate effectively at all levels\nTo organise your time and your boss’s time more efficiently\nTo understand how to set priorities and stick to them\nTo acquire basic management skills What you will learn:\n\n\nTo identify the key areas for your development in this job role.\nTo manage your boss successfully: making relationships work\, developing your\nnetwork\, communication and the importance of feedback.\nTo communicate effectively: questioning and listening techniques\, learn how\nto be assertive and stay in control.\nTo deal with difficult people.\nTo manage your time effectively: setting objectives\, planning and prioritising\ntasks.\nTo develop personal management skills: delegating successfully\, problem\nsolving and decision making. \nWho should attend? \nPA’s who wish to increase the contribution they make to their organisation. It is also aimed as Secretaries who wish to develop and move up to the role of a PA. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/executive-pa-5-2/2023-07-24/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Executive PA,Glasgow,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230724
DTEND;VALUE=DATE:20230726
DTSTAMP:20261024T074303
CREATED:20230511T080213Z
LAST-MODIFIED:20230701T183821Z
UID:10001071-1690191000-1690304400@pitmantrainingscotland.co.uk
SUMMARY:Executive PA
DESCRIPTION:Executive PA/Secretary – Tutor Led \nThe role of the Exec PA is constantly evolving. Many managers and their colleagues see PA’s and Executive Assistants as an essential functional part of their organisation\, they don’t always realise or acknowledge what they do or realise the critical role they play towards the success and profitability of a company. \nWhether your role involves organising events\, managing your manager’s diary\, providing administration support or managing the office; it is essential that you can prioritise\, manage your time well and effectively communicate. \nThis course will help you to excel in whatever PA role you find yourself in. \nIt will facilitate real change in the way you communicate\, by helping you develop your role and understanding how it relates to the pressures on a manager and the business. \nThis workshop is perfect for PA’s\, Secretaries and Executive Assistants and you will find plenty of opportunities to share experiences and explore skills in a motivating and non-threatening environment\, with lots of hints and tips thrown in along the way. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \n\n\n\nObjectives: \n\nTo properly understand the role of the Executive Secretary/ Personal Assistant\nTo learn to communicate effectively at all levels\nTo organise your time and your boss’s time more efficiently\nTo understand how to set priorities and stick to them\nTo acquire basic management skills What you will learn:\n\n\nTo identify the key areas for your development in this job role.\nTo manage your boss successfully: making relationships work\, developing your\nnetwork\, communication and the importance of feedback.\nTo communicate effectively: questioning and listening techniques\, learn how\nto be assertive and stay in control.\nTo deal with difficult people.\nTo manage your time effectively: setting objectives\, planning and prioritising\ntasks.\nTo develop personal management skills: delegating successfully\, problem\nsolving and decision making. \nWho should attend? \nPA’s who wish to increase the contribution they make to their organisation. It is also aimed as Secretaries who wish to develop and move up to the role of a PA. \nDuration: 2 Days \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 4 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/executive-pa-5-2/2023-07-24/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Executive PA,Glasgow,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230725
DTEND;VALUE=DATE:20230726
DTSTAMP:20261024T074303
CREATED:20230511T080331Z
LAST-MODIFIED:20230701T183820Z
UID:10000835-1690243200-1690329599@pitmantrainingscotland.co.uk
SUMMARY:Power BI Introduction
DESCRIPTION:Learn how you can leverage Power BI to easily build reports and dashboards with interactive visualisations. Connect to and visualise any data using the unified\, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. \nAttending this workshop will help you to: \n\nGet to know the Microsoft Power BI interface\nUnderstand the purpose of Microsoft Power BI for data analytics\nUnderstand basics regarding capacities\, workspaces\, datasets\, shared datasets\,reports\, and dashboards\nGet to know data modelling and visualisations using various kinds of visuals likecharts and tables\nLearn how to filter\, clean\, and transform data with services like Power Query\nUnderstand aggregates and when to use them\nLearn how to secure your data\nPerform exercises to secure your knowledge and understanding\nCreate and share your first Power BI reportPlease note:\n\n\nIn this course\, participants will perform practical use-case learning exercises to prepare them to be able to confidently develop and style their own Power BI dashboards and manage\, analyse\, and modify data\nAttending this course will require learners to have a basic understanding of Microsoft Power BI and a basic understanding of Microsoft Office 365 is recommended. Microsoft Power BI requires a separate licence in addition to Microsoft Office. Learners will require this additional licence to perform the exercises on their own computers.\nA stable Internet connection is required. Having a second display is beneficial but not required.Duration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/power-bi-introduction-2-2/2023-07-25/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Power BI Introduction,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230725
DTEND;VALUE=DATE:20230726
DTSTAMP:20261024T074303
CREATED:20230511T080331Z
LAST-MODIFIED:20230701T183820Z
UID:10002140-1690272000-1690304400@pitmantrainingscotland.co.uk
SUMMARY:Power BI Introduction
DESCRIPTION:Learn how you can leverage Power BI to easily build reports and dashboards with interactive visualisations. Connect to and visualise any data using the unified\, scalable platform for self-service and enterprise business intelligence (BI) that’s easy to use and helps you gain deeper data insight. \nAttending this workshop will help you to: \n\nGet to know the Microsoft Power BI interface\nUnderstand the purpose of Microsoft Power BI for data analytics\nUnderstand basics regarding capacities\, workspaces\, datasets\, shared datasets\,reports\, and dashboards\nGet to know data modelling and visualisations using various kinds of visuals likecharts and tables\nLearn how to filter\, clean\, and transform data with services like Power Query\nUnderstand aggregates and when to use them\nLearn how to secure your data\nPerform exercises to secure your knowledge and understanding\nCreate and share your first Power BI reportPlease note:\n\n\nIn this course\, participants will perform practical use-case learning exercises to prepare them to be able to confidently develop and style their own Power BI dashboards and manage\, analyse\, and modify data\nAttending this course will require learners to have a basic understanding of Microsoft Power BI and a basic understanding of Microsoft Office 365 is recommended. Microsoft Power BI requires a separate licence in addition to Microsoft Office. Learners will require this additional licence to perform the exercises on their own computers.\nA stable Internet connection is required. Having a second display is beneficial but not required.Duration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/power-bi-introduction-2-2/2023-07-25/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Power BI Introduction,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230726
DTEND;VALUE=DATE:20230727
DTSTAMP:20261024T074303
CREATED:20230512T102929Z
LAST-MODIFIED:20230701T183820Z
UID:10000832-1690329600-1690415999@pitmantrainingscotland.co.uk
SUMMARY:Word Advanced
DESCRIPTION:For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. \n\n\n\n\nWhat you will learn: \nMail Merge \n\nCreating Mail Merge\nMerge Envelopes & Labels\nCreating Data Sources\nEditing Data Sources\n\nTracking \n\nTracking Changes\nAccept/Reject Options\nViewing Track Changes\nCompare Document Versions\n\nForms \n\nCreating User Forms\nSave and Protect Forms\nEditing Forms\nCreate Drop Lists\n\n\n\nUtilities \n\nCreating Foot & Endnotes\nCreating Front Cover Pages\nCreate an Index\nCaptions\nCollaborating with other Documents\nCross-reference\nRecording Macros\nEdit and Remove Macros\nEmbedding Objects\nOnline Video Design Themes\nBackstage Features\n\nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/word-advanced-8-2/2023-07-26/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Word Advanced
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230726
DTEND;VALUE=DATE:20230727
DTSTAMP:20261024T074303
CREATED:20230512T102929Z
LAST-MODIFIED:20230701T183820Z
UID:10002182-1690358400-1690390800@pitmantrainingscotland.co.uk
SUMMARY:Word Advanced
DESCRIPTION:For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. \n\n\n\n\nWhat you will learn: \nMail Merge \n\nCreating Mail Merge\nMerge Envelopes & Labels\nCreating Data Sources\nEditing Data Sources\n\nTracking \n\nTracking Changes\nAccept/Reject Options\nViewing Track Changes\nCompare Document Versions\n\nForms \n\nCreating User Forms\nSave and Protect Forms\nEditing Forms\nCreate Drop Lists\n\n\n\nUtilities \n\nCreating Foot & Endnotes\nCreating Front Cover Pages\nCreate an Index\nCaptions\nCollaborating with other Documents\nCross-reference\nRecording Macros\nEdit and Remove Macros\nEmbedding Objects\nOnline Video Design Themes\nBackstage Features\n\nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/word-advanced-8-2/2023-07-26/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Word Advanced
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230727
DTEND;VALUE=DATE:20230729
DTSTAMP:20261024T074303
CREATED:20230511T080432Z
LAST-MODIFIED:20230701T183820Z
UID:10002141-1690416000-1690588799@pitmantrainingscotland.co.uk
SUMMARY:MS Project Complete- 2 Day Course
DESCRIPTION:MS Project Complete – Tutor Led\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThe Microsoft MS Project Complete training course is available at the Edinburgh Pitman Training Centre. \nThis course is for you if you work or want to work in Project Management and have never used MS Project or you have only used it for limited tasks. \nWhat Is A Project? \nPut simply\, a project is usually a one-off set of activities with a specific objective. \nA project will include a mixture of the following three constraints: Time\, Cost and Quality. The project should have a definitive start and finish date\, a budget and a specification. \nThe project can be classed as successful when you satisfy the requirements of your client or the management within the cost and time constraints originally agreed i.e. it meets the deadlines\, does not exceed the budget and does the job. \nWhat Is Project Management? \nProject Management is the supervision of activities that lead to the successful completion of a project. The Project Manager brings together and organises resources to meet established goals within cost\, schedule and quality objectives.  These resources include the skills of a team of people\, facilities\, equipment\, information systems and money. \nProject Management covers all stages of a project\, from the planning stages through to managing the project\, and producing final reports on completion. As soon as you have decided what your project objectives are you can begin using MS Project. \nCourse Duration: 2 Days
URL:https://pitmantrainingscotland.co.uk/event/ms-project-complete-2-day-course-3/2023-07-27/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,MS Project Complete,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230727
DTEND;VALUE=DATE:20230729
DTSTAMP:20261024T074303
CREATED:20230511T080432Z
LAST-MODIFIED:20230701T183820Z
UID:10001075-1690450200-1690563600@pitmantrainingscotland.co.uk
SUMMARY:MS Project Complete- 2 Day Course
DESCRIPTION:MS Project Complete – Tutor Led\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nThe Microsoft MS Project Complete training course is available at the Edinburgh Pitman Training Centre. \nThis course is for you if you work or want to work in Project Management and have never used MS Project or you have only used it for limited tasks. \nWhat Is A Project? \nPut simply\, a project is usually a one-off set of activities with a specific objective. \nA project will include a mixture of the following three constraints: Time\, Cost and Quality. The project should have a definitive start and finish date\, a budget and a specification. \nThe project can be classed as successful when you satisfy the requirements of your client or the management within the cost and time constraints originally agreed i.e. it meets the deadlines\, does not exceed the budget and does the job. \nWhat Is Project Management? \nProject Management is the supervision of activities that lead to the successful completion of a project. The Project Manager brings together and organises resources to meet established goals within cost\, schedule and quality objectives.  These resources include the skills of a team of people\, facilities\, equipment\, information systems and money. \nProject Management covers all stages of a project\, from the planning stages through to managing the project\, and producing final reports on completion. As soon as you have decided what your project objectives are you can begin using MS Project. \nCourse Duration: 2 Days
URL:https://pitmantrainingscotland.co.uk/event/ms-project-complete-2-day-course-3/2023-07-27/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,MS Project Complete,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230731
DTEND;VALUE=DATE:20230801
DTSTAMP:20261024T074303
CREATED:20230511T080523Z
LAST-MODIFIED:20230701T183820Z
UID:10002142-1690761600-1690847999@pitmantrainingscotland.co.uk
SUMMARY:Word Intermediate
DESCRIPTION:For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. \n\n\n\n\nWhat you will learn: \nTables \n\nCreating Tables\nAltering Tables Rows & Columns\nDeleting Tables\nEntering Date\nTable Layouts\nFormatting Tables\nSorting Data\nDrawing Tables\n\nCharts & Pictures \n\nCreating Charts\nEditing Charts\nFormatting Charts\nMoving & Re-Sizing Charts\nChange Chart Type\nInsert Clip Art\nInsert Pictures Working with Pictures\nText Wrap Pictures\n\n\n\nParagraph \n\nPage & Section Breaks\nLinking Headers\nApplying Text Styles\nModifying & Create Styles\nUsing Styles\nCreate Table of Contents\n\nQuick Parts \n\nCreating Quick Parts\nModify & Edit\nDeleting Quick Parts\n\nOther \n\nCreating Columns\nUsing Templates\nIntroduction to Mail Merge\nProtecting Documents\nWorking with Comments\nDrawing Diagrams\nScreenshots\nFront Covers\n\nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/word-intermediate-7-2/2023-07-31/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Word Intermediate
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230731
DTEND;VALUE=DATE:20230801
DTSTAMP:20261024T074303
CREATED:20230511T080523Z
LAST-MODIFIED:20230701T183820Z
UID:10000992-1690790400-1690822800@pitmantrainingscotland.co.uk
SUMMARY:Word Intermediate
DESCRIPTION:For individuals who are already using Word to an Intermediate level. This course will streamline and perfect your Word skills by teaching the advanced features available in the Word package. \n\n\n\n\nWhat you will learn: \nTables \n\nCreating Tables\nAltering Tables Rows & Columns\nDeleting Tables\nEntering Date\nTable Layouts\nFormatting Tables\nSorting Data\nDrawing Tables\n\nCharts & Pictures \n\nCreating Charts\nEditing Charts\nFormatting Charts\nMoving & Re-Sizing Charts\nChange Chart Type\nInsert Clip Art\nInsert Pictures Working with Pictures\nText Wrap Pictures\n\n\n\nParagraph \n\nPage & Section Breaks\nLinking Headers\nApplying Text Styles\nModifying & Create Styles\nUsing Styles\nCreate Table of Contents\n\nQuick Parts \n\nCreating Quick Parts\nModify & Edit\nDeleting Quick Parts\n\nOther \n\nCreating Columns\nUsing Templates\nIntroduction to Mail Merge\nProtecting Documents\nWorking with Comments\nDrawing Diagrams\nScreenshots\nFront Covers\n\nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/word-intermediate-7-2/2023-07-31/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Word Intermediate
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230801
DTEND;VALUE=DATE:20230802
DTSTAMP:20261024T074303
CREATED:20230511T080616Z
LAST-MODIFIED:20230701T183820Z
UID:10002143-1690848000-1690934399@pitmantrainingscotland.co.uk
SUMMARY:Assertiveness
DESCRIPTION:Have you ever been in a situation\, perhaps at a business meeting\, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. \nAssertion involves standing up for personal rights and expressing thoughts\, feelings and beliefs in direct\, honest and appropriate ways that do not violate another person’s rights. The basic message in assertion is: ‘This is what I think. This is what I feel. This is how I see the situation’. This message is said without dominating\, humiliating or degrading the other person. \nAssertion involves respect\, not deference. Two types of respect are involved in assertion: respect for oneself (expressing one’s needs and defining one’s rights) as well as respect for the other person’s needs and rights. \nThis workshop is about helping you recognise your own type of behaviour and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. \nThis training course will show you how to overcome your natural\, instinctive behaviour in situations and learn more effective responses. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \n\n\n\nObjectives: \n\nIdentify assertive\, aggressive and passive behaviour in others.\nIdentify your own behaviour.\nIdentify and use a variety of assertive techniques.\nWhat you will learn:\n\n\nWhat are assertive\, aggressive and passive behaviours?\nWhat affect these behaviours have on you and others?\nUnderstanding our rights and responsibilities.\nRecognising an assertive response.\nThree steps to assertive behaviour.\nSaying ‘no’ without feeling guilty.\nComparing constructive criticism and destructive criticism.\nDealing with criticism assertively.\nWho should attend? \nThis course is designed for people who wish to develop their skills in communicating more assertively and confidently. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/assertiveness-10-2/2023-08-01/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Assertiveness,Glasgow,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230801
DTEND;VALUE=DATE:20230802
DTSTAMP:20261024T074303
CREATED:20230511T080616Z
LAST-MODIFIED:20230701T183820Z
UID:10000928-1690876800-1690909200@pitmantrainingscotland.co.uk
SUMMARY:Assertiveness
DESCRIPTION:Have you ever been in a situation\, perhaps at a business meeting\, where you wanted to say something but didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. \nAssertion involves standing up for personal rights and expressing thoughts\, feelings and beliefs in direct\, honest and appropriate ways that do not violate another person’s rights. The basic message in assertion is: ‘This is what I think. This is what I feel. This is how I see the situation’. This message is said without dominating\, humiliating or degrading the other person. \nAssertion involves respect\, not deference. Two types of respect are involved in assertion: respect for oneself (expressing one’s needs and defining one’s rights) as well as respect for the other person’s needs and rights. \nThis workshop is about helping you recognise your own type of behaviour and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. \nThis training course will show you how to overcome your natural\, instinctive behaviour in situations and learn more effective responses. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \n\n\n\nObjectives: \n\nIdentify assertive\, aggressive and passive behaviour in others.\nIdentify your own behaviour.\nIdentify and use a variety of assertive techniques.\nWhat you will learn:\n\n\nWhat are assertive\, aggressive and passive behaviours?\nWhat affect these behaviours have on you and others?\nUnderstanding our rights and responsibilities.\nRecognising an assertive response.\nThree steps to assertive behaviour.\nSaying ‘no’ without feeling guilty.\nComparing constructive criticism and destructive criticism.\nDealing with criticism assertively.\nWho should attend? \nThis course is designed for people who wish to develop their skills in communicating more assertively and confidently. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/assertiveness-10-2/2023-08-01/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Assertiveness,Glasgow,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230801
DTEND;VALUE=DATE:20230802
DTSTAMP:20261024T074303
CREATED:20230512T090236Z
LAST-MODIFIED:20230701T183825Z
UID:10001009-1690876800-1690909200@pitmantrainingscotland.co.uk
SUMMARY:Meetings and Minutes
DESCRIPTION:Objectives: \n\nTo understand what meetings are and why we have them.\nTo understand the importance of an agenda.\nTo identify the key elements of an agenda.\nTo introduce different styles of note taking.\nTo understand what minutes are and why we need them.\nTo learn how to produce appropriate minutes of a meeting.What you will learn:\n\n\nThe difference between formal and informal meetings.\nHow to set out an agenda.\nTips and techniques for note taking.\nThe role of the minute taker.\nWhat minutes are and the different styles of minutes.\nHow to use appropriate language for minutes.Who should attend?\nAnyone who organises and takes minutes at meetings; those who would like to do this role to a professional standard. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/meetings-and-minutes-3-2-2/2023-08-01/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Meetings and Minutes,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230802
DTEND;VALUE=DATE:20230803
DTSTAMP:20261024T074303
CREATED:20230511T080700Z
LAST-MODIFIED:20230701T183820Z
UID:10002144-1690934400-1691020799@pitmantrainingscotland.co.uk
SUMMARY:Report Writing
DESCRIPTION:Develop your report outline quickly and efficiently and meet your deadline! \nDo you dread the time it takes to put together your report? You are not alone; many people find it challenging when putting reports together. How do you know where to start? Will your reader understand your message? How do you get that message across? \nCourse Overview: \nThis highly informative workshop will help you choose the correct style and tone and clearly define your purpose. It will revisit the key principles of grammar\, punctuation and spelling. The course is aimed at anyone involved in writing on behalf of their employer and in particular\, those for whom reports are\, or will be integral to their job role. \nCourse Objectives: \n\nUnderstand the different types of reports you can write\nClearly define the purpose of your report\nIdentify the key areas of a report\nAssess what should or should not be included in your report\nDevelop your report outline quickly and efficiently\nUnderstand the key principles of grammar\, punctuation and spelling for use in your report\nExpress yourself effectively using plain English\nIdentify ways of writing with more impact\nRevise and correct your reports effectively\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/report-writing-11-2/2023-08-02/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Report Writing,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230802
DTEND;VALUE=DATE:20230803
DTSTAMP:20261024T074303
CREATED:20230511T080700Z
LAST-MODIFIED:20230701T183820Z
UID:10000961-1690963200-1690995600@pitmantrainingscotland.co.uk
SUMMARY:Report Writing
DESCRIPTION:Develop your report outline quickly and efficiently and meet your deadline! \nDo you dread the time it takes to put together your report? You are not alone; many people find it challenging when putting reports together. How do you know where to start? Will your reader understand your message? How do you get that message across? \nCourse Overview: \nThis highly informative workshop will help you choose the correct style and tone and clearly define your purpose. It will revisit the key principles of grammar\, punctuation and spelling. The course is aimed at anyone involved in writing on behalf of their employer and in particular\, those for whom reports are\, or will be integral to their job role. \nCourse Objectives: \n\nUnderstand the different types of reports you can write\nClearly define the purpose of your report\nIdentify the key areas of a report\nAssess what should or should not be included in your report\nDevelop your report outline quickly and efficiently\nUnderstand the key principles of grammar\, punctuation and spelling for use in your report\nExpress yourself effectively using plain English\nIdentify ways of writing with more impact\nRevise and correct your reports effectively\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/report-writing-11-2/2023-08-02/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Report Writing,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230802
DTEND;VALUE=DATE:20230803
DTSTAMP:20261024T074303
CREATED:20230512T084411Z
LAST-MODIFIED:20230701T183827Z
UID:10001058-1690963200-1690995600@pitmantrainingscotland.co.uk
SUMMARY:Communication Skills
DESCRIPTION:Effective communication is key in every situation we find ourselves in\, whether it is work related or in our personal life. We all know or work with people\, whom we respect as effective communicators\, but what is it about their behaviour that we aspire to and how do they do it? How is it that they are not only able to express themselves fully but can also get to the heart of what is important to the people around them? \nMost of us communicate well in many situations; however\, occasionally we need a little help. The first step is realising that you can learn new communication skills and that these skills are not solely in the domain of gifted communicators. \nIn which situations would you find it useful to convey yourself as a confident and articulate individual? Whether you want to communicate with more impact or build rapport with a colleague or client; improving your communication skills will help you meet these challenges. \nThis special workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \n\n\n\nObjectives: \n\nRevisit the foundations of effective communication\nFrame communications positively\nRemaining in control of time spent on conversations\nGiving positive feedback\nHaving difficult conversations What you will learn:\n\n\nPractical verbal and non-verbal communication\nThe importance of rapport and how to build relationships\nMethods of organising your thinking to convey the message you really mean\nTo use precise questioning skills to control and move the conversation along\nHow to communicate carefully in difficult situations\nHow to resolve conflict and open up the communication\nHow to implement changes on return to office\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/communication-skills-8-2/2023-08-02/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Communication Skills,Glasgow,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T074304
CREATED:20230511T080749Z
LAST-MODIFIED:20230701T183820Z
UID:10002145-1691020800-1691107199@pitmantrainingscotland.co.uk
SUMMARY:Influencing Skills
DESCRIPTION:The aim of this course is to learn how to develop and apply the skills of influential communication. \nObjectives: \n\nTo understand how we are influenced\nHow to tailor your communications for different people and situations\nTo communicate confidently and with purpose\nHow to put across complex ideas in simple\, understandable ways\nHow to use non-verbal behaviour to impact others\nInfluencing through feedback\nDealing with objections\nThe topics and timings will reflect the participant’s needs on the day and may cover all or some of the following: \nUnderstanding Influence \nExploring the nature and application of influential communication. Clarifying who you want to influence\, what kind of influence you want to have and why. \nEthics of Influencing \nDon’t move to the dark side! The ethics and responsibilities of influential communication. \nPrinciples and Skills of Influential Communication \nFundamentals of influential communication. Verbal and non-verbal communication. Congruence and leading behaviour. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nThe Language of Influence \nFind the most attractive language for your listener. Using questions to influence and bring about a certain point of view. Insuring you don’t influence by accident. \nInfluencing through Feedback \nManaging relationships through positive feedback. A gentle method of influencing others around you. \nPresenting Information \nMake persuasive\, memorable\, impactful and inspiring presentations. \nReframing the Meaning of Things \nWe all know a glass can be half empty or half full\, but how can we systematically manage or change the meaning of things? \nDealing with Objections \nIntroducing the stages of objection handling. How to manage those who play “Hard Ball” and develop creative solutions. \n\n\n\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/influencing-skills-6-2/2023-08-03/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Influencing Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T074304
CREATED:20230511T080820Z
LAST-MODIFIED:20230701T183819Z
UID:10002146-1691020800-1691107199@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\n  \n Duration: 1 Day \n\n\n\nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\nCourse Program: All times are approximate \n9:30 – 10:45\n\n\nIntroduction and course objectives\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice 11:00 – 12:30\n\n\nUsing positive language\nReceiving\, transferring and making a call\nTelephone messages\n\n\n\n\n\n1:15 – 2:30 \n\nQuestioning techniques\n Listening techniques\nSix keys for better listening\n2:45 – 4:30\n\n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n\n\n\n\nTel 0131 556 5650 \n\n\nTel 0141 223 0090 \n\n\n\n\nDuration: 1 Day \n\n\n\n\nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-11-2/2023-08-03/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T074304
CREATED:20230511T080749Z
LAST-MODIFIED:20230701T183820Z
UID:10001014-1691049600-1691082000@pitmantrainingscotland.co.uk
SUMMARY:Influencing Skills
DESCRIPTION:The aim of this course is to learn how to develop and apply the skills of influential communication. \nObjectives: \n\nTo understand how we are influenced\nHow to tailor your communications for different people and situations\nTo communicate confidently and with purpose\nHow to put across complex ideas in simple\, understandable ways\nHow to use non-verbal behaviour to impact others\nInfluencing through feedback\nDealing with objections\nThe topics and timings will reflect the participant’s needs on the day and may cover all or some of the following: \nUnderstanding Influence \nExploring the nature and application of influential communication. Clarifying who you want to influence\, what kind of influence you want to have and why. \nEthics of Influencing \nDon’t move to the dark side! The ethics and responsibilities of influential communication. \nPrinciples and Skills of Influential Communication \nFundamentals of influential communication. Verbal and non-verbal communication. Congruence and leading behaviour. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nThe Language of Influence \nFind the most attractive language for your listener. Using questions to influence and bring about a certain point of view. Insuring you don’t influence by accident. \nInfluencing through Feedback \nManaging relationships through positive feedback. A gentle method of influencing others around you. \nPresenting Information \nMake persuasive\, memorable\, impactful and inspiring presentations. \nReframing the Meaning of Things \nWe all know a glass can be half empty or half full\, but how can we systematically manage or change the meaning of things? \nDealing with Objections \nIntroducing the stages of objection handling. How to manage those who play “Hard Ball” and develop creative solutions. \n\n\n\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/influencing-skills-6-2/2023-08-03/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Influencing Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
END:VCALENDAR