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DTSTART;VALUE=DATE:20260910
DTEND;VALUE=DATE:20260911
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10005145-1789032600-1789057800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2026-09-10/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260824
DTEND;VALUE=DATE:20260825
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10005141-1787563800-1787589000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2026-08-24/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260609
DTEND;VALUE=DATE:20260610
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10005140-1780997400-1781022600@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2026-06-09/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260608
DTEND;VALUE=DATE:20260609
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10005144-1780911000-1780936200@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2026-06-08/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260529
DTEND;VALUE=DATE:20260530
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10005139-1780047000-1780072200@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2026-05-29/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260320
DTEND;VALUE=DATE:20260321
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10005143-1773999000-1774024200@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2026-03-20/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260227
DTEND;VALUE=DATE:20260228
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10005138-1772184600-1772209800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2026-02-27/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251217
DTEND;VALUE=DATE:20251218
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10004751-1765963800-1765989000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-12-17/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251113
DTEND;VALUE=DATE:20251114
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10004747-1763026200-1763051400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2025-11-13/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251113
DTEND;VALUE=DATE:20251114
DTSTAMP:20260924T151659
CREATED:20241030T170206Z
LAST-MODIFIED:20241030T170206Z
UID:10004743-1763026200-1763051400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Overview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop/2025-11-13/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250905
DTEND;VALUE=DATE:20250906
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10004750-1757064600-1757089800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-09-05/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250825
DTEND;VALUE=DATE:20250826
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10004746-1756114200-1756139400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2025-08-25/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250825
DTEND;VALUE=DATE:20250826
DTSTAMP:20260924T151659
CREATED:20241030T170206Z
LAST-MODIFIED:20241030T170206Z
UID:10004742-1756114200-1756139400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Overview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop/2025-08-25/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250630
DTEND;VALUE=DATE:20250701
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10004749-1751275800-1751301000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-06-30/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250502
DTEND;VALUE=DATE:20250503
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10004745-1746178200-1746203400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2025-05-02/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250502
DTEND;VALUE=DATE:20250503
DTSTAMP:20260924T151659
CREATED:20241030T170206Z
LAST-MODIFIED:20241030T170206Z
UID:10004741-1746178200-1746203400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Overview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop/2025-05-02/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250324
DTEND;VALUE=DATE:20250325
DTSTAMP:20260924T151659
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10004748-1742774400-1742860799@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-03-24/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250214
DTEND;VALUE=DATE:20250215
DTSTAMP:20260924T151659
CREATED:20241030T170359Z
LAST-MODIFIED:20250819T144537Z
UID:10004744-1739491200-1739577599@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2025-02-14/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250214
DTEND;VALUE=DATE:20250215
DTSTAMP:20260924T151659
CREATED:20241030T170206Z
LAST-MODIFIED:20241030T170206Z
UID:10004740-1739491200-1739577599@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Overview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop/2025-02-14/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241217T093000
DTEND;TZID=UTC:20241217T163000
DTSTAMP:20260924T151659
CREATED:20231128T125627Z
LAST-MODIFIED:20231128T125628Z
UID:10004362-1734427800-1734453000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-13/2024-12-17/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20241118T093000
DTEND;TZID=UTC:20241118T163000
DTSTAMP:20260924T151659
CREATED:20231128T125439Z
LAST-MODIFIED:20231128T125451Z
UID:10004358-1731922200-1731947400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-11-18/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240923T093000
DTEND;TZID=UTC:20240923T163000
DTSTAMP:20260924T151659
CREATED:20231128T125627Z
LAST-MODIFIED:20231128T125628Z
UID:10004361-1727083800-1727109000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-13/2024-09-23/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240806T093000
DTEND;TZID=UTC:20240806T163000
DTSTAMP:20260924T151659
CREATED:20231128T125439Z
LAST-MODIFIED:20231128T125451Z
UID:10004357-1722936600-1722961800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-08-06/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240613T093000
DTEND;TZID=UTC:20240613T163000
DTSTAMP:20260924T151659
CREATED:20231128T125627Z
LAST-MODIFIED:20231128T125628Z
UID:10004360-1718271000-1718296200@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-13/2024-06-13/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240523T093000
DTEND;TZID=UTC:20240523T163000
DTSTAMP:20260924T151659
CREATED:20231128T125439Z
LAST-MODIFIED:20231128T125451Z
UID:10004356-1716456600-1716481800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-05-23/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240301T093000
DTEND;TZID=UTC:20240301T163000
DTSTAMP:20260924T151659
CREATED:20231128T125627Z
LAST-MODIFIED:20231128T125628Z
UID:10004359-1709285400-1709310600@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-13/2024-03-01/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20240201T093000
DTEND;TZID=UTC:20240201T163000
DTSTAMP:20260924T151659
CREATED:20231128T125439Z
LAST-MODIFIED:20231128T125451Z
UID:10004355-1706779800-1706805000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-02-01/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231207
DTEND;VALUE=DATE:20231208
DTSTAMP:20260924T151659
CREATED:20230512T085148Z
LAST-MODIFIED:20230701T183826Z
UID:10000934-1701936000-1701968400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-10-2/2023-12-07/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231109
DTEND;VALUE=DATE:20231110
DTSTAMP:20260924T151659
CREATED:20230511T080820Z
LAST-MODIFIED:20230701T183819Z
UID:10001054-1699516800-1699549200@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\n  \n Duration: 1 Day \n\n\n\nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\nCourse Program: All times are approximate \n9:30 – 10:45\n\n\nIntroduction and course objectives\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice 11:00 – 12:30\n\n\nUsing positive language\nReceiving\, transferring and making a call\nTelephone messages\n\n\n\n\n\n1:15 – 2:30 \n\nQuestioning techniques\n Listening techniques\nSix keys for better listening\n2:45 – 4:30\n\n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n\n\n\n\nTel 0131 556 5650 \n\n\nTel 0141 223 0090 \n\n\n\n\nDuration: 1 Day \n\n\n\n\nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-11-2/2023-11-09/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230906
DTEND;VALUE=DATE:20230907
DTSTAMP:20260924T151659
CREATED:20230512T085148Z
LAST-MODIFIED:20230701T183826Z
UID:10000933-1693987200-1694019600@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-10-2/2023-09-06/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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