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DTSTART;VALUE=DATE:20261201
DTEND;VALUE=DATE:20261202
DTSTAMP:20260904T134911
CREATED:20241030T153310Z
LAST-MODIFIED:20250819T131236Z
UID:10005005-1796119200-1796144400@pitmantrainingscotland.co.uk
SUMMARY:Assertiveness – 1-day Workshop
DESCRIPTION:Duration: 1 Day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nOverview: \nHave you ever been in a situation\, perhaps at a business meeting\, where you wanted to say something\, but you didn’t or couldn’t? Or perhaps you have lost your temper or got upset and regretted it afterwards? These are a couple of examples of where assertive communication would have helped. \nAssertion involves standing up for personal rights and expressing thoughts\, feelings and beliefs in direct\, honest\, and appropriate way that do not violate another person’s rights. The basic message in assertion is: ‘This is what I think. This is what I feel. This is how I see the situation.’ This message is said without domination\, humiliating or degrading the other person. \nAssertion involves respect\, not deference. Two types of respect are involved in assertion: respect for oneself (expressing one’s needs and defining one’s rights) as well as respect for the other person’s needs and rights. \nThis workshop is about helping you recognise your own type of behaviour and how you come across to others. It will help you to identify situations in which you would like to be less aggressive or less passive and learn how to be assertive in these situations. \nThis training course will show you how to overcome your natural\, instinctive behaviour in situations and learn more effective responses. \n  \nWho should attend? \nThis course is designed for people who wish to develop their skills in communicating more assertively and confidently. \n  \nObjectives: \n\nIdentify assertive\, aggressive\, and passive behaviour in others\nIdentify your own behaviour\nIdentify and use a variety of assertive techniques\n\n  \n  \nWhat you will learn: \n\nWhat are assertive\, aggressive and passive behaviours?\nWhat affect these behaviours have on you and others?\nUnderstanding our rights and responsibilities\nRecognising an assertive response\nThree steps to assertive behaviour\nSaying ‘no’ without feeling guilty\nComparing constructive criticism and destructive criticism\nDealing with criticism assertively\n\n  \nDuration: 1 Day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred.
URL:https://pitmantrainingscotland.co.uk/event/assertiveness-1-day-workshop-2/2026-12-01/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Assertiveness,Glasgow,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T093000
DTEND;TZID=Europe/London:20261202T163000
DTSTAMP:20260904T134911
CREATED:20241030T155036Z
LAST-MODIFIED:20250819T131745Z
UID:10005016-1796203800-1796229000@pitmantrainingscotland.co.uk
SUMMARY:Better Business Writing - 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace. We can also deliver this course virtually via Teams if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nMost people\, even if they are not involved in business\, have probably written some form of business communication at one time. This may have been a letter of complaint to a company\, or a letter to the bank manager asking for an overdraft. Whatever the reason\, or type of communication\, business writing is something that we are all involved in at some point in our lives. It is therefore important that we know what it is\, how to do it and how to do it well. \nFor some people\, it is a vital skill; according to a survey of employer’s world-wide\, writing correctly and persuasively comes top of the list of skills needed for professional success. \nAlthough business writing can seem a little overwhelming to begin with\, it can be relatively easy to learn – one you understand the basics of what is required. \n  \nThere are several benefits to learning how to write good business documents: \n\nYou can make a good impression on others if your writing is well prepared and produced.\nYou will save time when writing documents\, if you know how to plan and prepare them.\nYoui will save other people time if your documents are clearly written and easy to read.\nYou will create a good impression of yourself to those around you.\nYou will create a good impression of your organization.\n\n  \nCourse program:  NB all timings are approximate. \n9:30am – 10:45am:       Introduction \nWhy it is important? \nThe benefits of good business writing \nGetting back to basics \nGrammar and punctuation \nSpelling \nBREAK \n11:00am – 12:45am:     Writing with impact \nBe clear \nWrite less \nActive verbs \nSetting the tone \nUsing positive v negative language \nCondescension \nCliches and jargon \nWriting with your reader in mind \nNon-sexist language \nLUNCH \n1:30pm – 2:45pm:         Structure ad style \nKnow your audience and know your purpose \nBREAK \n3:00pm – 4:15pm:        Practice \n4:15pm – 4:30pm:        Summary and close \n  \nDuration: 1 day \nWe can deliver training onsite at your workplace. We can also deliver this course virtually via Teams if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/better-business-writing-1-day-workshop/2026-12-02/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Better Business Writing,Edinburgh,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261203
DTEND;VALUE=DATE:20261204
DTSTAMP:20260904T134911
CREATED:20241030T162308Z
LAST-MODIFIED:20250819T135018Z
UID:10005082-1796290200-1796315400@pitmantrainingscotland.co.uk
SUMMARY:Meetings and Minutes – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nObjectives: \n\nTo understand what meetings are and why we have them\nTo understand the importance of an agenda\nTo identify the key elements of an agenda\nTo introduce different styles of note taking\nTo understand what minutes are and why we need them\nTo learn how to produce appropriate minutes of a meeting\n\n\nWhat you will learn: \n\nThe difference between formal and informal meetings\nHow to set out an agenda\nTips and techniques for note taking\nThe role of the minute taker\nWhat minutes are and the different styles of minutes\nHow to use appropriate language for minutes\n\n  \nWho should attend? \nAnyone who organises and takes minutes at meetings; those who would like to do this role to a professional standard. \n  \nDuration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred.
URL:https://pitmantrainingscotland.co.uk/event/meetings-and-minutes-1-day-workshop/2026-12-03/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Meetings and Minutes,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20261207
DTEND;VALUE=DATE:20261208
DTSTAMP:20260904T134911
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10005146-1796635800-1796661000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2026-12-07/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261208
DTEND;VALUE=DATE:20261209
DTSTAMP:20260904T134911
CREATED:20241030T160857Z
LAST-MODIFIED:20250819T133254Z
UID:10005044-1796722200-1796747400@pitmantrainingscotland.co.uk
SUMMARY:Influencing Skills –1-day Workshop
DESCRIPTION:Duration: 1 Day \nWe can deliver training onsite at your workplace or virtually via teams. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe aim of this course is to learn how to develop and apply the skills of influential communication. \n  \nObjectives: \n\nTo understand how we are influenced\nHow to tailor your communications for different people and situations\nTo communicate confidently and with purpose\nHow to put across complex ideas in simple\, understandable ways\nHow to use non-verbal behaviour to impact others\nInfluencing through feedback\nDealing with objections\n\nThe topics and timings will reflect the participant’s needs on the day and may cover all or some of the following: \nUnderstanding Influence \nExploring the nature and application of influential communication. Clarifying who you want to influence\, what kind of influencing you want to have and why. \nPrinciples and Skills of Influential Communication \nFundamentals of influential communication. Verbal and non-verbal communication. Congruence and leading behaviour. \nThe Language of Influence \nFind the most attractive language for your listener. Using questions to influence and bring about a certain point of view. Insuring you don’t influence by accident. \nInfluencing though Feedback \nManaging relationships through positive feedback. A gentle method of influencing others around you. \nPresenting Information \nMake persuasive\, memorable\, impactful and inspiring presentations. \nReframing the Meaning of Things \nWe all know a glass can be half empty or half full\, but can we systematically manage or change the meaning of things? \nDealing with Objections \nIntroducing the stages of objection handling. How to manage those who play “Hard Ball” and develop creative solutions. \n  \n  \n  \nDuration: 1 Day \nWe can deliver training onsite at your workplace or virtually via teams. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/influencing-skills-1-day-workshop/2026-12-08/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Influencing Skills,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261209
DTEND;VALUE=DATE:20261210
DTSTAMP:20260904T134911
CREATED:20241030T163539Z
LAST-MODIFIED:20250819T135456Z
UID:10005094-1796808600-1796833800@pitmantrainingscotland.co.uk
SUMMARY:Negotiation Skills – 1-day Workshop
DESCRIPTION:Duration: 1 day \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nCan be delivered via virtual classrooms or onsite at your workplace. \nThis one-day course is designed to equip participants with essential negotiation skills. Participants will leave with a strong foundation in negotiation techniques. \nThe key aims and objectives of this Negotiation Skills course is to introduce you to the knowledge and skills required to negotiate business deals. \n  \nBy the end of this workshop\, you will learn to: \n\nUnderstand what negotiation is and how it is effectively used.\nClearly identify what you want to achieve from negotiation.\nIdentify innovative solutions for potential deal breakers.\nConsider negotiations from the other party’s perspective.\nIdentify potential factors for negotiation.\nRecognise the impact of language and behaviours in the negotiation process.\nSign off deals so that they are clear and binding.\n\n  \nParticipants will have the opportunity to work through practical case studies. If booking a closed event for your just your team\, we can use your own workplace relevant examples. \n  \nDuration: 1 day \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nCan be delivered via virtual classrooms or onsite at your workplace.
URL:https://pitmantrainingscotland.co.uk/event/negotiation-skills-1-day-workshop-2/2026-12-09/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Negotiation Skills,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261210
DTEND;VALUE=DATE:20261211
DTSTAMP:20260904T134911
CREATED:20241030T170944Z
LAST-MODIFIED:20250819T145218Z
UID:10005157-1796895000-1796920200@pitmantrainingscotland.co.uk
SUMMARY:Time Management – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nAre you frequently interrupted by your colleagues with questions about the job or requests for advice and decisions? \nDo you sometimes find yourself doing the job of one of your colleagues when they really ought to be doing it themselves? \nDo you work longer hours than those you work with or those you manage? \nDo you habitually take work home every night or at the weekend? \nDoes more of your time get spent working on details\, rather than strategic thinking or planning of management activities? \nDo you have unfinished jobs piling up on your desk or difficulty meeting deadlines? \nIf you answered yes to any of the above\, then spending a little time learning how to manage your time will save you hours! \nThis workshop is ideal for anyone who wishes to improve their self-managing techniques\, achieve more in their working day and gain more balance in their lives. \n  \n  \nDuration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/time-management-1-day-workshop-2/2026-12-10/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Time Management
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261215
DTEND;VALUE=DATE:20261216
DTSTAMP:20260904T134911
CREATED:20241030T161605Z
LAST-MODIFIED:20250819T134136Z
UID:10005061-1797327000-1797352200@pitmantrainingscotland.co.uk
SUMMARY:Leadership Skills –1-day Workshop
DESCRIPTION:Duration: 1 Day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nOverview: \nAs you develop as a senior manager you need to start to think and handle yourself very differently. You are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your managers as well as mentor and inspire others. \n  \nObjectives: \nTo share methodologies and techniques that will enable you to: \n\nIdentify the main types of leadership\nIdentify the main characteristics of different theories of leadership – trait\, transactional etc.\nDemonstrate an ability to apply different leadership styles and characteristics to different business situations\nDemonstrate an understanding of the problems associated with leading change in an organisation\nDemonstrate an understanding of the advantages and disadvantages of different leadership approaches to a problem\nDevelop emotional intelligence skills\nDemonstrate mentoring techniques\nUnderstanding the importance of starting with your ‘why’\n\n  \n  \nCourse Programme \nReview of Actions from Management Skills Workshop \nLeadership Theories \n\nTrait theories\nBehavioural theories\nContingency theories\nPower and Influence theories\n\nEmotional Intelligence \n\nSelf-assessment\nThe 4 elements of emotional intelligence\nTurning into your semses\nImproving your emotional intelligence\n\nMentoring \n\nKey responsibilities\nMentor agreements\n4 domains of performance\n\nStarting with ‘why’ \n\nThe golden circle\nDiscovering your ‘why’\n\nBring it all together and action planning \nCourse Review \n  \nDuration: 1 Day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred.
URL:https://pitmantrainingscotland.co.uk/event/leadership-skills-1-day-workshop-2/2026-12-15/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Leadership Skills,Personal Development Workshops,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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