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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20250811
DTEND;VALUE=DATE:20250812
DTSTAMP:20261018T172515
CREATED:20241030T164040Z
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UID:10004703-1754904600-1754929800@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist – 1-day Workshop
DESCRIPTION:Several phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\nTo review best telephone practice\nTo develop strategies for dealing with difficult people and situations\n\nWhat you will learn: \n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectiveness\n\nWho should attend? \nStaff who are representing the company in a front-line reception position. Or those who are asked to deputise in this important role from time to time. \n  \nDuration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-1-day-workshop/2025-08-11/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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