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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20260227
DTEND;VALUE=DATE:20260228
DTSTAMP:20261018T122858
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UID:10005138-1772184600-1772209800@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-2/2026-02-27/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
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DTSTART;VALUE=DATE:20260227
DTEND;VALUE=DATE:20260228
DTSTAMP:20261018T122858
CREATED:20251215T152401Z
LAST-MODIFIED:20251215T152401Z
UID:10005181-1772184600-1772211600@pitmantrainingscotland.co.uk
SUMMARY:A.I in the Workplace – 1-day Workshop
DESCRIPTION:AI for Business Leaders – What It Is\, What It Can Do\, and How to Use It \nOverview: \nJoin us for either a half day or full day interactive and hands on training workshop on A.I in the workplace. Over the course of five lessons our tutor will demystify what A.I is\, explain and explore what A.I can do for business\, how to communicate about A.I with confidence and then getting hands on with A.I and how you can make it work for you. \nCourse Objectives \nBy the end of this course\, participants will: \n\nUnderstand what AI is (without jargon) and what it is not\nExplore the practical applications of AI in business today\nIdentify where AI can save time\, reduce costs\, and increase productivity\nLearn how to communicate about AI clearly with colleagues\, clients\, and stakeholders\nGain confidence in using AI responsibly as a tool — not a threat\n\n  \nDelivery Style \n\nInteractive and practical (not tech-heavy)\nSpeech coaching techniques woven in: focus on clarity\, confidence\, and communication about AI\nExecutive coaching approach: reflection questions\, peer discussion\, and real business application\n\nDuration: 1 day \nTutor led training\, delivered in person – available in Edinburgh and Glasgow Centres. \nCan be delivered via virtual classrooms or onsite at your workplace. \nGet in touch to discuss training dates with us for your team! \nCan be tailored to a half day course if suits.
URL:https://pitmantrainingscotland.co.uk/event/a-i-in-the-workplace-1-day-workshop-2/2026-02-27/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:A.I in the Workplace,Glasgow
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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