BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Pitman Training Courses Scotland - ECPv6.8.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Pitman Training Courses Scotland
X-ORIGINAL-URL:https://pitmantrainingscotland.co.uk
X-WR-CALDESC:Events for Pitman Training Courses Scotland
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250714
DTEND;VALUE=DATE:20250715
DTSTAMP:20261019T151507
CREATED:20241030T164151Z
LAST-MODIFIED:20250819T140154Z
UID:10004704-1752451200-1752537599@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nSeveral phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\nTo review best telephone practice\nTo develop strategies for dealing with difficult people and situations\n\nWhat you will learn: \n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectiveness\n\nWho should attend? \nStaff who are representing the company in a front-line reception position. Or those who are asked to deputise in this important role from time to time. \n  \nDuration: 1 day \nWe can deliver this course onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-1-day-workshop-2/2025-07-14/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250714T093000
DTEND;TZID=Europe/London:20250715T120000
DTSTAMP:20261019T151507
CREATED:20241029T141942Z
LAST-MODIFIED:20241029T141942Z
UID:10004563-1752485400-1752580800@pitmantrainingscotland.co.uk
SUMMARY:Microsoft Word Introduction – Tutor Led
DESCRIPTION:For individuals who have never used a Word processing package before or have only used Word for limited tasks. At the end of the day you will be able to create professional looking Word documents. \n  \nWhat you will learn: \n\n\n\nIntroduction\nParagraph Formatting\n\n\n·      Screen Layout – Ribbon Bar\n·      Setting Tabs\n\n\n·      Entering/ Edit Text\n·      Using Bullets & Numbers\n\n\n·      Spell & Grammar Checking\n·      Paragraph Spacing\n\n\n·      Change Case\n·      Borders & Shading\n\n\n·      Saving Documents\n·      Watermarks\n\n\n·      Creating New Documents\n \n\n\n·      Saving as Different Versions\nPrinting\n\n\n \n·      Print Preview\n\n\nFormatting\n·      Applying page settings\n\n\n·      Selecting Text\n·      Page Layouts\n\n\n·      Moving Text – Copy\, Cut & Paste\n·      Page Numbering\n\n\n·      Navigating a Document\n·      Basic Headers & Footers\n\n\n·      Full Formatting Text Options\n·      Page Breaks\n\n\n·      Aligning Text\n \n\n\n·      Applying Text Styles\n \n\n\n \n \n\n\nOther\n \n\n\n·      Basic Tables\n \n\n\n·      Pictures\n \n\n\n·      Word Art\n \n\n\n\n  \nDuration: 1 Day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred
URL:https://pitmantrainingscotland.co.uk/event/microsoft-word-introduction-tutor-led-3/2025-07-14/
LOCATION:Virtual Classroom
CATEGORIES:Seminar Courses,Virtual Class,Word Introduction
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
END:VCALENDAR