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DTSTART;VALUE=DATE:20250630
DTEND;VALUE=DATE:20250701
DTSTAMP:20261019T052422
CREATED:20241030T170546Z
LAST-MODIFIED:20250819T144733Z
UID:10004749-1751275800-1751301000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-06-30/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250630
DTEND;VALUE=DATE:20250701
DTSTAMP:20261019T052422
CREATED:20241029T133224Z
LAST-MODIFIED:20250819T123102Z
UID:10004499-1751275800-1751302800@pitmantrainingscotland.co.uk
SUMMARY:PowerPoint Introduction – Tutor Led
DESCRIPTION:Duration: 1 Day \nWe can deliver training onsite at your workplace  \nFor individuals who have never used PowerPoint of have only used it for limited tasks. At the end of the course\, you will be able to create professional looking presentations. \n  \nWhat you will learn: \n\n\n\nInitial Screen & Data Entry\nBullet Sliders & Pictures\n\n\n·      Introduction to the Software\n·      Entering Bullet Points\n\n\n·      Inserting & Selecting Text\n·      Multi-Level Bullets\n\n\n·      Moving & Re-Sizing Objects\n·      Changing & Deleting Bullet Points\n\n\n·      Adding New Slides\n·      Working with Clip Art\n\n\n\n·      Grouping/ Ungrouping Clip Art\n\n\nOrganisation\nFormatting\n\n\n·      Using Organisation Charts\n·      Word Art\n\n\n·      Using Organisation Tables\n·      Free Text\n\n\n·      Basic Tables and Charts\n·      Format Text Colours\n\n\n\n·      Freehand drawings\n\n\nSlide Shows\n·      Working with Objects\n\n\n·      Setting/ Running Slide Shows\n·      Colouring Objects\n\n\n·      Slide Transitions\n·      Backgrounds on Slides\n\n\n·      Animation Effects\n\n\n\n·      Printing Presentations\n\n\n\n\n\n\n\nSlide Master Options\n\n\n\n·      Learning about Master Slides\n\n\n\n·      Insert Footers & Page Numbers\n\n\n\n·      Using Hyperlinks\n\n\n\n·      View Slides & Note Pages\n\n\n\n·      Slide Orders \n \n\n\n\n\n  \n  \nDuration: 1 Day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred.
URL:https://pitmantrainingscotland.co.uk/event/powerpoint-introduction-tutor-led/2025-06-30/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Powerpoint Introduction,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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