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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20250324
DTEND;VALUE=DATE:20250325
DTSTAMP:20261020T130631
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UID:10004716-1742774400-1742860799@pitmantrainingscotland.co.uk
SUMMARY:Report Writing – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nDevelop your report outline quickly and efficiently and meet your deadline! \nDo you dread the time it takes to put together your report? You are not alone: many people find it challenging when putting reports together. How do you know where to start. Will your reader understand your message? How do you get that message across? \n  \nCourse Overview: \nThis highly informative workshop will help you choose the correct style and tone and clearly define your purpose. It will revisit the key principles of grammar\, punctuation\, and spelling. The course is aimed at anyone involved in writing on behalf of their employer and in particular\, those for whom reports are\, or will be integral to their job role. \n  \nCourse Objectives: \n\nUnderstand the different types of reports you can write\nClearly define the purpose of your report\nIdentify the key areas of a report\nAssess what should or should not be included in your report\nDevelop your report outline quickly and efficiently\nUnderstand the key principles of grammar\, punctuation and spelling for use in your report\nExpress yourself effectively using plain English\nIdentify ways of writing with more impact\nRevise and correct your reports effectively\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred.
URL:https://pitmantrainingscotland.co.uk/event/report-writing-1-day-workshop/2025-03-24/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Personal Development Workshops,Report Writing,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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DTSTART;VALUE=DATE:20250324
DTEND;VALUE=DATE:20250325
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UID:10004748-1742774400-1742860799@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques – 1-day Workshop
DESCRIPTION:Duration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow. \nOverview: \nThe telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures\, and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport\, so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \n  \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo with awkward sit\nTo adopt ways of taking and passing on messages in a professional way\n\n  \nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\n\n  \nCourse Program: All times are approximate  \n9:30 – 10:45 \n\nIntroduction and course object\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice\n\n11:00 – 12:30 \n\nUsing positive language\nReceiving\, transferring\, and making a call\nTelephone messages\n\n1:15 – 2:30 \n\nQuestioning techniques\nListening techniques\nSix keys for better listening\n\n2:45 – 4:30 \n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n  \nDuration: 1 day \nWe can deliver training onsite at your workplace or via virtual classrooms if preferred. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-1-day-workshop-3/2025-03-24/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Personal Development Workshops,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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