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X-ORIGINAL-URL:https://pitmantrainingscotland.co.uk
X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;TZID=UTC:20240613T093000
DTEND;TZID=UTC:20240613T163000
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SUMMARY:Meetings and Minutes
DESCRIPTION:For anyone who organizes and takes minutes at meetings and those who would like to do this role to a professional standard. \n\n\n\n\nWhat you will learn: \n\nThe difference between formal and informal meetings.\nHow to set out an agenda.\nTips and techniques for note taking.\nThe role of the minute taker\nWhat minutes are and the different styles of minutes.\nHow to use appropriate language for minutes\nTo learn how to produce appropriate minutes of a meeting.
URL:https://pitmantrainingscotland.co.uk/event/meetings-and-minutes-5/2024-06-13/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Meetings and Minutes,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
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DTSTART;TZID=UTC:20240613T093000
DTEND;TZID=UTC:20240613T163000
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CREATED:20231128T125627Z
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SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-13/2024-06-13/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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