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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;TZID=UTC:20240523T093000
DTEND;TZID=UTC:20240523T163000
DTSTAMP:20261022T151221
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SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-05-23/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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