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SUMMARY:Management Skills
DESCRIPTION:As you develop as a manager you are even less involved in the day-to-day delivery of the work. Your success depends on your ability to manage your team\, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching skills will need more finess as you may find yourself coaching supervisors and junior managers who act as coaches at their own level. \nThis course will help you develop the right people skills and keep you developing for future management roles. Ideal for those with some management experience\, this course will help you benchmark your skills\, trouble shoot pinch points and set the scene for middle levels of management. \n\n\n\n\nWhat you will learn: \n\nDevelop your team.\nUse different management approaches.\nPlan and attend productive meetings.\nDeal with disciplinary situations with confidence.\nManage absence.\nDevelop and conduct competency-based interviews.\nStructure inspiring coaching sessions\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/management-skills-5/2024-02-01/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Management Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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SUMMARY:Telephone Techniques
DESCRIPTION:This 1-day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job role. \n\n\n\n\nWhat you will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques.\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call.\n\nThis course is available on demand by virtual classroom\, please contact us for more details. 
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-12/2024-02-01/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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