BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Pitman Training Courses Scotland - ECPv6.8.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://pitmantrainingscotland.co.uk
X-WR-CALDESC:Events for Pitman Training Courses Scotland
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231207
DTEND;VALUE=DATE:20231208
DTSTAMP:20261023T125159
CREATED:20230512T084741Z
LAST-MODIFIED:20230701T183827Z
UID:10001050-1701936000-1701968400@pitmantrainingscotland.co.uk
SUMMARY:Excel Introduction
DESCRIPTION:For individuals who have never used the Excel spreadsheet package before or have only used Excel for limited tasks. At the end of the day you will be able to create professional looking spreadsheets. \n\n\n\n\nWhat you will learn: \nExcel Introduction \nViewing Screen Layout – Ribbon Bar Enter\, Move & Clear Data\nSelecting Excel Data Areas\nSaving Excel \nCreating New Workbooks\nCut\, Copy & Paste\nNaming\, Deleting & Working with Sheets \n\n\n\n\nData Manipulation \nWiden Rows & Columns Inserting Rows & Columns Moving Data\nDeleting Information Sorting Options \nFormatting \nFormatting Numbers \nFormatting Text Borders & Shading Align Data \n\n\nFormulas \nIntroduction\nOrder of Operations\nAdd\, Subtract\, Multiply\, Divide Auto Sum & Auto Average Percentages\nAbsolute Cell Referencing \nPrinting \nPrint Preview\nPage Layout\nHeaders & Footers & Print Areas \nUtilities \nIntroduction to Charts\nFreeze Panes\nIntro to Conditional Formatting Auto Fill Options \nDuration: 1 Day \n\n\n\n\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/excel-introduction-7-2-2/2023-12-07/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Excel Introduction,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231207
DTEND;VALUE=DATE:20231208
DTSTAMP:20261023T125159
CREATED:20230512T085148Z
LAST-MODIFIED:20230701T183826Z
UID:10000934-1701936000-1701968400@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-10-2/2023-12-07/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
END:VCALENDAR