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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20231204
DTEND;VALUE=DATE:20231205
DTSTAMP:20261024T093205
CREATED:20230512T084527Z
LAST-MODIFIED:20230701T183827Z
UID:10000942-1701676800-1701709200@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist
DESCRIPTION:Several phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\n To review best telephone practice\nTo develop strategies for dealing with difficult people and situationsWhat you will learn:\n\n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectivenessWho should attend?\nStaff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-6-2/2023-12-04/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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DTSTART;VALUE=DATE:20231204
DTEND;VALUE=DATE:20231205
DTSTAMP:20261024T093206
CREATED:20230512T085353Z
LAST-MODIFIED:20230701T183826Z
UID:10000925-1701676800-1701709200@pitmantrainingscotland.co.uk
SUMMARY:Identify and Manage Stress
DESCRIPTION:Ask yourself the following questions: \nDo I find I am constantly tense and worried about things? \nDo I have a general feeling of uneasiness? \nAre my colleagues and friends avoiding me – perhaps because they know I will easily lose my cool? \nAm I becoming less productive\, finding it difficult to remember things or make simple decisions? \nOBJECTIVES: \nUnderstand what stress is\, where it comes from and how it can affect you and those around you. As well as what you can do about it. \nYOU WILL LEARN: \n\nUnderstand what stress means to you\, and how your body reacts to stress\nIdentify your own pressure and stress points at work\, college and other areasin your life\nBecome aware of your body’s warning signs\nUnderstand how stress can become a useful tool for you to use to your benefit\nIntroduce practical tools and techniques to reduce and manage your stress\nDevelop a personal and practical plan of action to minimise and manageyour stress.\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/identify-and-manage-stress-2-2/2023-12-04/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Identify and Manage Stress,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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