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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20230906
DTEND;VALUE=DATE:20230907
DTSTAMP:20261024T212816
CREATED:20230511T073646Z
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SUMMARY:Management Skills
DESCRIPTION:As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team\, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching skills will need more finesse as you may find yourself coaching supervisors and junior managers who act as coaches at their own level. \nThis workshop will help you develop the right people skills and keep you developing for future management roles. Ideal for those with some management experience\, this course will help you benchmark your skills\, trouble shoot pinch points and set the scene for middle levels of management. \nObjectives \nTo share methodologies and techniques that will enable you to: \n\nDevelop your team\nUse different management approaches\nPlan and attend productive meetings\nDeal with disciplinary situations with confidence\nManage absence\nDevelop and conduct competency based interviews\nStructure inspiring coaching sessionsDuration: 1 Day\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/management-skills-3-2/2023-09-06/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Management Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Edinburgh 4 Queen Street Edinburgh EH2 1JE United Kingdom;X-APPLE-RADIUS=500;X-TITLE=4 Queen Street:geo:-3.1908176,55.956409
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DTSTART;VALUE=DATE:20230906
DTEND;VALUE=DATE:20230907
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LAST-MODIFIED:20230701T183826Z
UID:10000933-1693987200-1694019600@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\nDuration: 1 Day
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-10-2/2023-09-06/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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