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X-WR-CALDESC:Events for Pitman Training Courses Scotland
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DTSTART;VALUE=DATE:20230905
DTEND;VALUE=DATE:20230906
DTSTAMP:20261023T213604
CREATED:20230512T083412Z
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SUMMARY:Communication Skills
DESCRIPTION:Effective communication is key in every situation we find ourselves in\, whether it is work related or in our personal life. We all know or work with people\, whom we respect as effective communicators\, but what is it about their behaviour that we aspire to and how do they do it? How is it that they are not only able to express themselves fully but can also get to the heart of what is important to the people around them? \nMost of us communicate well in many situations; however\, occasionally we need a little help. The first step is realising that you can learn new communication skills and that these skills are not solely in the domain of gifted communicators. \nIn which situations would you find it useful to convey yourself as a confident and articulate individual? Whether you want to communicate with more impact or build rapport with a colleague or client; improving your communication skills will help you meet these challenges. \nThis special workshop is ideal for those who need to build effective working relationships or depend on effective communication in critical situations. It will also benefit those who would like to develop their own skills and confidence in communication generally. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/communication-skills-9-2/2023-09-05/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Communication Skills,Edinburgh,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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DTSTART;VALUE=DATE:20230905
DTEND;VALUE=DATE:20230906
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UID:10000941-1693900800-1693933200@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist
DESCRIPTION:Several phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\n To review best telephone practice\nTo develop strategies for dealing with difficult people and situationsWhat you will learn:\n\n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectivenessWho should attend?\nStaff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-6-2/2023-09-05/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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