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DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T051621
CREATED:20230511T080749Z
LAST-MODIFIED:20230701T183820Z
UID:10002145-1691020800-1691107199@pitmantrainingscotland.co.uk
SUMMARY:Influencing Skills
DESCRIPTION:The aim of this course is to learn how to develop and apply the skills of influential communication. \nObjectives: \n\nTo understand how we are influenced\nHow to tailor your communications for different people and situations\nTo communicate confidently and with purpose\nHow to put across complex ideas in simple\, understandable ways\nHow to use non-verbal behaviour to impact others\nInfluencing through feedback\nDealing with objections\nThe topics and timings will reflect the participant’s needs on the day and may cover all or some of the following: \nUnderstanding Influence \nExploring the nature and application of influential communication. Clarifying who you want to influence\, what kind of influence you want to have and why. \nEthics of Influencing \nDon’t move to the dark side! The ethics and responsibilities of influential communication. \nPrinciples and Skills of Influential Communication \nFundamentals of influential communication. Verbal and non-verbal communication. Congruence and leading behaviour. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nThe Language of Influence \nFind the most attractive language for your listener. Using questions to influence and bring about a certain point of view. Insuring you don’t influence by accident. \nInfluencing through Feedback \nManaging relationships through positive feedback. A gentle method of influencing others around you. \nPresenting Information \nMake persuasive\, memorable\, impactful and inspiring presentations. \nReframing the Meaning of Things \nWe all know a glass can be half empty or half full\, but how can we systematically manage or change the meaning of things? \nDealing with Objections \nIntroducing the stages of objection handling. How to manage those who play “Hard Ball” and develop creative solutions. \n\n\n\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/influencing-skills-6-2/2023-08-03/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Influencing Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T051621
CREATED:20230511T080820Z
LAST-MODIFIED:20230701T183819Z
UID:10002146-1691020800-1691107199@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\n  \n Duration: 1 Day \n\n\n\nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\nCourse Program: All times are approximate \n9:30 – 10:45\n\n\nIntroduction and course objectives\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice 11:00 – 12:30\n\n\nUsing positive language\nReceiving\, transferring and making a call\nTelephone messages\n\n\n\n\n\n1:15 – 2:30 \n\nQuestioning techniques\n Listening techniques\nSix keys for better listening\n2:45 – 4:30\n\n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n\n\n\n\nTel 0131 556 5650 \n\n\nTel 0141 223 0090 \n\n\n\n\nDuration: 1 Day \n\n\n\n\nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-11-2/2023-08-03/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T051621
CREATED:20230511T080749Z
LAST-MODIFIED:20230701T183820Z
UID:10001014-1691049600-1691082000@pitmantrainingscotland.co.uk
SUMMARY:Influencing Skills
DESCRIPTION:The aim of this course is to learn how to develop and apply the skills of influential communication. \nObjectives: \n\nTo understand how we are influenced\nHow to tailor your communications for different people and situations\nTo communicate confidently and with purpose\nHow to put across complex ideas in simple\, understandable ways\nHow to use non-verbal behaviour to impact others\nInfluencing through feedback\nDealing with objections\nThe topics and timings will reflect the participant’s needs on the day and may cover all or some of the following: \nUnderstanding Influence \nExploring the nature and application of influential communication. Clarifying who you want to influence\, what kind of influence you want to have and why. \nEthics of Influencing \nDon’t move to the dark side! The ethics and responsibilities of influential communication. \nPrinciples and Skills of Influential Communication \nFundamentals of influential communication. Verbal and non-verbal communication. Congruence and leading behaviour. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nThe Language of Influence \nFind the most attractive language for your listener. Using questions to influence and bring about a certain point of view. Insuring you don’t influence by accident. \nInfluencing through Feedback \nManaging relationships through positive feedback. A gentle method of influencing others around you. \nPresenting Information \nMake persuasive\, memorable\, impactful and inspiring presentations. \nReframing the Meaning of Things \nWe all know a glass can be half empty or half full\, but how can we systematically manage or change the meaning of things? \nDealing with Objections \nIntroducing the stages of objection handling. How to manage those who play “Hard Ball” and develop creative solutions. \n\n\n\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/influencing-skills-6-2/2023-08-03/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Influencing Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230803
DTEND;VALUE=DATE:20230804
DTSTAMP:20261024T051621
CREATED:20230511T080820Z
LAST-MODIFIED:20230701T183819Z
UID:10001053-1691049600-1691082000@pitmantrainingscotland.co.uk
SUMMARY:Telephone Techniques
DESCRIPTION:The telephone gives you the opportunity to make a positive first impression of both yourself and your company. Think of the many times you have used the telephone to call a company for information or service. If you have never visited the company in person\, your perception of its competency and efficiency were based entirely on how your call was handled. \nYou can accomplish a lot on the telephone in a shorter period of time\, but the rules for communicating by telephone are different than they are for face-to-face communication. We cannot see the other person so we cannot use body language\, gestures and facial expressions to add meaning to our message. We can’t shake hands or make eye contact with the other person and build rapport so it is much easier to be misunderstood over the telephone. \nOn the other hand\, we don’t have to worry about how we are dressed or if our appearance is suitable\, all our energy is concentrated on what we want to say to the other person. They in turn can’t see our body language or see what we look like and therefore make judgements upon us. In fact\, on the telephone we can project whatever image we want! \nThis 1 day workshop has been developed for people who would like to improve their telephone communication skills. It is particularly aimed at those who use the telephone as an important part of their job. \nObjectives: \n\nTo acquire a confident and friendly telephone manner\nTo learn what to say and what NOT to say\nTo gain effective listening skills\nTo deal with awkward situations\nTo adopt ways of taking and passing on messages in a professional way\n  \n Duration: 1 Day \n\n\n\nYou will learn: \n\nImproved communication skills\nThe importance of voice and attitude\nListening skills and questioning techniques\nTo sound confident and helpful\nTo understand the caller’s needs\nTo handle awkward calls\nTo take messages\nTo hand over and re-route a call\nCourse Program: All times are approximate \n9:30 – 10:45\n\n\nIntroduction and course objectives\nWhat is communication\nThe importance of the telephone\nYour attitude\nYour voice 11:00 – 12:30\n\n\nUsing positive language\nReceiving\, transferring and making a call\nTelephone messages\n\n\n\n\n\n1:15 – 2:30 \n\nQuestioning techniques\n Listening techniques\nSix keys for better listening\n2:45 – 4:30\n\n\nBeing assertive\nDealing with difficult callers\nCourse summary & close\n\n\n\n\n\nTel 0131 556 5650 \n\n\nTel 0141 223 0090 \n\n\n\n\nDuration: 1 Day \n\n\n\n\nAvailable on our open schedule timetables in Edinburgh and Glasgow
URL:https://pitmantrainingscotland.co.uk/event/telephone-techniques-11-2/2023-08-03/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Seminar Courses,Telephone Techniques
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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