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DTSTART;VALUE=DATE:20230710
DTEND;VALUE=DATE:20230711
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CREATED:20230512T101602Z
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UID:10002176-1688947200-1689033599@pitmantrainingscotland.co.uk
SUMMARY:Management Skills
DESCRIPTION:As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team\, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching skills will need more finesse as you may find yourself coaching supervisors and junior managers who act as coaches at their own level. \nThis workshop will help you develop the right people skills and keep you developing for future management roles. Ideal for those with some management experience\, this course will help you benchmark your skills\, trouble shoot pinch points and set the scene for middle levels of management. \nObjectives \nTo share methodologies and techniques that will enable you to: \n\nDevelop your team\nUse different management approaches\nPlan and attend productive meetings\nDeal with disciplinary situations with confidence\nManage absence\nDevelop and conduct competency based interviews\nStructure inspiring coaching sessions\nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nCourse Programme \nReview of Actions from Supervisory Skills Workshop Theory X and Y \n\nHow your approach impacts your team and organisation\n\nInspiring Meetings \n\n4 ways to ensure people look forward to your meetings\nSuggested meeting structure\nManaging Absence\n\n\nThe Bradford Factor\nGuidance for Handling Absenteeism and Illness\nBest practice for Return to Work Interviews\nInterview Skills\n\n\nTypes of Interview\nA Competency Based Approach\nSTAR Structure\nCoaching\n\n\nThe GROW Model\nGreat Coaching Questions\nBring it all together and action planning Course Review \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/management-skills-2-2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Management Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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DTSTART;VALUE=DATE:20230710
DTEND;VALUE=DATE:20230711
DTSTAMP:20261024T142112
CREATED:20230512T101619Z
LAST-MODIFIED:20230701T183822Z
UID:10001067-1688947200-1689033599@pitmantrainingscotland.co.uk
SUMMARY:Management Skills
DESCRIPTION:As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team\, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching skills will need more finesse as you may find yourself coaching supervisors and junior managers who act as coaches at their own level. \nThis workshop will help you develop the right people skills and keep you developing for future management roles. Ideal for those with some management experience\, this course will help you benchmark your skills\, trouble shoot pinch points and set the scene for middle levels of management. \nObjectives \nTo share methodologies and techniques that will enable you to: \n\nDevelop your team\nUse different management approaches\nPlan and attend productive meetings\nDeal with disciplinary situations with confidence\nManage absence\nDevelop and conduct competency based interviews\nStructure inspiring coaching sessionsDuration: 1 Day\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nCourse Programme \nReview of Actions from Supervisory Skills Workshop Theory X and Y \n\nHow your approach impacts your team and organisation\n\nInspiring Meetings \n\n4 ways to ensure people look forward to your meetings\nSuggested meeting structureManaging Absence\n\n\nThe Bradford Factor\nGuidance for Handling Absenteeism and Illness\nBest practice for Return to Work InterviewsInterview Skills\n\n\nTypes of Interview\nA Competency Based Approach\nSTAR StructureCoaching\n\n\nThe GROW Model\nGreat Coaching Questions\nBring it all together and action planning Course ReviewDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/management-skills-2-2-2/2023-07-10/1/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Management Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
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DTSTART;VALUE=DATE:20230710
DTEND;VALUE=DATE:20230711
DTSTAMP:20261024T142112
CREATED:20230512T101742Z
LAST-MODIFIED:20230701T183822Z
UID:10000841-1688947200-1689033599@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist
DESCRIPTION:Several phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\nTo review best telephone practice\nTo develop strategies for dealing with difficult people and situations\nWhat you will learn:\n\n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectiveness\nWho should attend? \nStaff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-7-2/2023-07-10/1/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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DTSTART;VALUE=DATE:20230710
DTEND;VALUE=DATE:20230711
DTSTAMP:20261024T142112
CREATED:20230512T101619Z
LAST-MODIFIED:20230701T183822Z
UID:10002177-1688976000-1689008400@pitmantrainingscotland.co.uk
SUMMARY:Management Skills
DESCRIPTION:As you develop as a manager you are even less involved in the day to day delivery of the work. Your success depends on your ability to manage your team\, manage others who supervise and manage technical specialists. Your role is less about your technical skills and will demand even higher levels of people skills. Your coaching skills will need more finesse as you may find yourself coaching supervisors and junior managers who act as coaches at their own level. \nThis workshop will help you develop the right people skills and keep you developing for future management roles. Ideal for those with some management experience\, this course will help you benchmark your skills\, trouble shoot pinch points and set the scene for middle levels of management. \nObjectives \nTo share methodologies and techniques that will enable you to: \n\nDevelop your team\nUse different management approaches\nPlan and attend productive meetings\nDeal with disciplinary situations with confidence\nManage absence\nDevelop and conduct competency based interviews\nStructure inspiring coaching sessionsDuration: 1 Day\nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions.\n\n\n\n\nCourse Programme \nReview of Actions from Supervisory Skills Workshop Theory X and Y \n\nHow your approach impacts your team and organisation\n\nInspiring Meetings \n\n4 ways to ensure people look forward to your meetings\nSuggested meeting structureManaging Absence\n\n\nThe Bradford Factor\nGuidance for Handling Absenteeism and Illness\nBest practice for Return to Work InterviewsInterview Skills\n\n\nTypes of Interview\nA Competency Based Approach\nSTAR StructureCoaching\n\n\nThe GROW Model\nGreat Coaching Questions\nBring it all together and action planning Course ReviewDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/management-skills-2-2-2/2023-07-10/2/
LOCATION:Glasgow\, 3rd Floor\, Tontine House 8 Gordon Street\, Glasgow\, G1 3PL\, United Kingdom
CATEGORIES:Glasgow,Management Skills,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Glasgow":MAILTO:glasgow@pitman-training.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230710
DTEND;VALUE=DATE:20230711
DTSTAMP:20261024T142112
CREATED:20230512T101742Z
LAST-MODIFIED:20230701T183822Z
UID:10002178-1688976000-1689008400@pitmantrainingscotland.co.uk
SUMMARY:Professional Receptionist
DESCRIPTION:Several phone lines are ringing; colleagues are asking questions\, and now here comes a customer or client. How do you calmly handle several people simultaneously with professionalism and poise? \nThis course is specifically designed to address just that scenario and other important challenges that receptionists face. In addition to learning effective verbal and visual communication skills\, participants will learn how to interact successfully with even the most demanding individuals and situations. \nObjectives: \n\nTo understand the importance of the Receptionist’s role\nTo learn how to make a first impression people remember\nTo review best telephone practice\nTo develop strategies for dealing with difficult people and situations\nWhat you will learn:\n\n\nTo adopt appropriate telephone techniques\nTo receive visitors professionally\nTo direct calls correctly\nTo deal with difficult people and situations\nTo improve personal effectiveness\nWho should attend? \nStaff who are representing the company in a front line reception position. Or those who are asked to deputise in this important role from time to time. \nDuration: 1 Day \nWe now deliver this workshop in shorter sessions over a virtual classroom – delivered live from our tutor in 2 half day sessions. \nAvailable on our open schedule timetables in Edinburgh and Glasgow.
URL:https://pitmantrainingscotland.co.uk/event/professional-receptionist-7-2/2023-07-10/2/
LOCATION:Edinburgh\, 4 Queen Street\, Edinburgh\, EH2 1JE\, United Kingdom
CATEGORIES:Edinburgh,Professional Receptionist,Seminar Courses
ORGANIZER;CN="Pitman Training Centre %E2%80%93 Edinburgh":MAILTO:edinburgh@pitman-training.com
GEO:55.956409;-3.1908176
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