Introduction – Introduces the fictitious case study including an organisation chart, departments and the work of a legal secretary.
Module One – The main administrative services within a legal office, the areas of law, how the different departments work together, confidentiality within a legal office, contract of employment.
Module Two – Different organisational structures, using organisation charts, producing a simple organisation chart, different methods of trading.
Module Three – The judicial system in the UK, main postholders, barristers, solicitors and chartered legal executives.
Module Four – Health and safety at work; risks and hazards in the office and how they can be avoided, the role of a first-aider, the main laws concerning health and safety, completing accident report form.
Module Five – Organising resources and managing time effectively, prioritising tasks and meeting deadlines, working in a team, managing appointments and diaries, taking notes.
Module Six – Functions and features of telephone systems, managing telephone calls, taking messages, sending and receiving fax messages.
Module Seven – Different types of letter, researching a report, using emails, proofreading documents, digital audio dictation.
Module Eight – Filing, classifications and the equipment required, opening a new file, managing and maintaining filing systems, storing documents electronically, Data Protection Act.
Module Nine – Effective communication in the office, creating a positive image, client care.
Module Ten – Dealing with the post, using different postal services, photocopying, other tasks undertaken by Reprographics.
Reference – Includes information on terminology, abbreviations and more.
